Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Experience Investigators by 360Connext

AUGUST 23, 2018

“Our customers LOVE our loyalty program.” ” The loyalty program is represented as one solid and positive touchpoint on the journey map, and we move on to the more challenging ones. Part conference and part expo, Customer Contact Week (CCW) is the largest customer contact event series in the world!

Customer Journeys 151

Customer Journeys Touchpoint Loyalty Programs Contact Center 151

CSM Magazine

NOVEMBER 6, 2024

This approach allows them to build a business that benefits from both brand recognition and personal connections. Getting involved in local events, sponsoring activities, or engaging with neighborhood groups helps a franchise connect with its community. A loyalty program doesn’t have to be complicated.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

CSM Magazine

FEBRUARY 6, 2025

Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise helps businesses stand out while fostering meaningful connections with their customers. Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. You can use this feature to announce an upcoming event to your target audience.

Social Media 322

Social Media Customer Retention Strategy Video 322

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

InMoment XI

MAY 4, 2023

They were then able to provide specific coupons and product suggestions, even leveraging life events (i.e. In less-turbulent times, segmentation provides potential opportunity for growth, but in today’s challenging climate, it’s a necessity to strengthen your position and better connect with your customers.

Strategy 221

Strategy Customer Experience How To Loyalty Programs 221

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Connect with Shep on LinkedIn. Let’s learn from some of the best.

Customer Service 76

Customer Service Customer Centricity Entertainment Airlines 76

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Optimove

MARCH 12, 2025

Create and Maintain a Strong Loyalty Program A well-structured loyalty program can boost early sales by offering redeemable points and member-exclusive discounts and especially granting early access to sales throughout the year. It encourages repeat purchases and strengthens customer relationships. #2.

Retail 52

Retail Sales Strategy Marketing 52

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Tips 97

Tips Social Media Chatbots System 97

Comm100

OCTOBER 8, 2016

If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Loyalty Programs. For this reason, excellent customer loyalty programs can do wonders for your customer retention plan.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. Points-Based Loyalty Programs Starbucks has a points-based loyalty program.

Loyalty Programs 52

Loyalty Programs Retail Loyalty Feedback 52

PeopleMetrics

APRIL 10, 2017

This has become easier than ever thanks to how connected the world is online. Hold Events. One of the best ways to spread word of mouth about your business is by setting up events. Not only are events fun, but they also give you a chance to connect one-on-one with your customers.

How To 102

How To Social Media Loyalty Programs Infographics 102

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event. From big data to insight. Join the movement.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. Step 4: develop a plan to act on customer feedback A winning VoC program requires action based on the feedback collected from customers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Effort Score 36

Lumoa

NOVEMBER 21, 2023

It helps Starbucks to personalize their communications, marketing, loyalty programs, and even keep a tab of in-store inventory. Lumoa helps you to do it more methodically and fast by creating events. Manage and follow the development of ongoing events to ensure that the right action is initiated.

Analysis 195

Analysis Feedback Social Media Chatbots 195

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation.

Loyalty Programs 56

Loyalty Programs Transportation B2C Sports 56

ShepHyken

AUGUST 11, 2024

Good Loyalty Programs Drive Word-of-Mouth Recommendations by Bryan Wassel (Grocery Dive) Most customers will recommend brands with good loyalty programs, but few pass the test and make members feel recognized, a recent study found. This short article has a few details about the event. consider attending the event.

Self Service 85

Self Service Customer Service Loyalty Programs Travel 85

Optimove

FEBRUARY 12, 2025

Examples: Make sure to: Provide discounts on spring-themed items for holiday shoppers Launch loyalty programs that give early access to seasonal collections Promote Christmas in July campaigns to re-engage customers mid-year #4. Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

InteractionMetrics

MARCH 27, 2025

This is what allows you to build deeper connections and boost customer loyalty with your buyers. Finally, dont underestimate emotional connection. When you understand these simple psychological principles, customer retention boils down to creating genuine connections and memories. People love feeling special and rewarded.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

CSM Magazine

OCTOBER 21, 2024

Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

Experience Investigators by 360Connext

AUGUST 23, 2018

“Our customers LOVE our loyalty program.” ” The loyalty program is represented as one solid and positive touchpoint on the journey map, and we move on to the more challenging ones. Part conference and part expo, Customer Contact Week (CCW) is the largest customer contact event series in the world!

Customer Journeys 110

Customer Journeys Touchpoint Loyalty Programs Contact Center 110

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” This is what the famous NPS attempts to measure.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

DCX

DECEMBER 1, 2024

What’s one way you’re breaking the mold to create lasting connections? This week’s links dive into how authenticity, connection, and long-term thinking can transform CX. From creating genuine spaces to adopting a long-term mindset, the common thread in all these stories is connection. What feels generic?

Fashion 52

Fashion Culture Trends Connections 52

Oracle

FEBRUARY 14, 2020

Membership in a loyalty program is a great way to connect experiences across channels and incentivize consumers to self-identify at every interaction. Expert tip: Incentivize consumers to identify as members of your loyalty program through member-only rewards, bonus points, or exclusive merchandise.

Loyalty 79

Loyalty Brands Customer Journeys Loyalty Programs 79

BirdEye

JULY 5, 2023

Boost customer retention – Engaged and connected customers grow into loyal patrons and this improves the overall customer retention rate of your business. It requires the business to connect with the customer at all stages of the customer journey. Spotify With the data of some 523.9

Examples 98

Examples Strategy Marketing Social Media 98

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations.

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

ShepHyken

AUGUST 23, 2021

(The Drum) A study found that customers with high emotional engagement spend two times more on brands they are loyal to than those without an emotional connection. This isn’t to say people have stopped seeking rational rewards such as points or discounts, but it seems that a new era of ‘human’ loyalty is upon us.

Customer Service 19

Customer Service Customer Service Training Loyalty Programs Loyalty 19

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. How to Leverage Customer Feedback to Build Customer Loyalty? Seriously, it’s a game-changer!

Retail 52

Retail Loyalty Connections Loyalty Programs 52

BirdEye

APRIL 25, 2023

Connect with influencers 9. Loyalty incentives programs 15. Participate in local events 17. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Share press releases whenever you host an event or engage with the local community in a headline-worthy way.

Social Media 98

Social Media How To Advertising Sports 98

ProProfs Chat

FEBRUARY 22, 2019

And, a well-designed loyalty program can act as a profitable investment and reduce the likelihood of customers going to your competitors. Take the example of Victoria’s Secret loyalty program PINK Nation. Members get access to ultra-exclusive events with Pinkmodels, celebrities, and influencers.

Customer Retention 82

Customer Retention Engagement Strategy Rewards Programs 82

Customer Guru

JUNE 26, 2018

It is made up of several touchpoints over a range of seamlessly connected channels that allow customers to pick where they left and continue the experience on another channel. To add to the above, Sephora’s ‘ Beauty Insider Community ‘ is a members-only social portal that enables users to connect with each other.

Omni-Channel 82

Omni-Channel Retail Loyalty Programs Social Media 82

TechSee

JULY 23, 2019

A single POS terminal can manage functions including sales transactions, returns, inventory management, data analysis, CRM and loyalty programs, driving increased adoption of these devices across a wide range of industries. In fact, the POS terminal market was valued at USD 64.38 billion in 2018 and is expected to reach USD 151.72

System 129

System Retail Software Sales 129

Hallmark Business Connections

FEBRUARY 23, 2021

With all the digital marketing channels now available, direct mail has fallen out of favor with a number of marketers—an unfortunate turn of events for brands. On the other hand, mailing addresses can be at 100% for brands with e-commerce, credit cards, contracts or agreements, and loyalty programs.

Marketing 91

Marketing Omni-Channel e-support Comparison 91

BirdEye

DECEMBER 27, 2024

It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback. When guests see their suggestions implemented, it strengthens their connection to the restaurant and encourages them to leave reviews about improvements.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52