CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Tips 52

Tips Customer Service Customer Experience CRM 52

TechSee

FEBRUARY 23, 2021

For home security customers, home security alarms have become a critical focus of this switchover. However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Thematic

JANUARY 2, 2019

Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy. This leads to happy, loyal customers. Removing barriers that prevent exceptional customer service will lead to a more engaged service center. Connect with Sean on LinkedIn and Twitter.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

CSM Magazine

AUGUST 4, 2023

From personalized experiences and interactive content to loyalty programs and social media campaigns, these customer engagement ideas are designed to captivate and delight your customers, fostering strong connections that lead to increased brand loyalty and ultimately, business success.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Myra Golden

JUNE 1, 2015

. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes .

Training 40

Training Video Customer Service Customer Service Training 40

BirdEye

AUGUST 20, 2024

Finally, offer VIP access to exclusive events like HVAC workshops or seminars to make them feel valued and part of a select group. Smart home technology Smart home technology is revolutionizing the way HVAC businesses operate and market their services. How can I use social media to market my HVAC business?

Strategy 59

Strategy Marketing Social Media Chatbots 59