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5 Ways to Connect the Learner’s Journey to the Employee Journey

Experience Investigators by 360Connext

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Understand those key, critical touchpoints. Click To Tweet.

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Gamification in the Workplace: More Than Just a Contest

Playvox

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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The Latest Customer Loyalty Trends Transforming 2025 Strategies

CSM Magazine

This isnt just about collecting dataits about acting on it instantly to create meaningful connections. These tailored incentive systems foster stronger emotional connections with the brand and enhance overall satisfaction. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment.

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How to motivate your WFH contact center staff – tactics for remote employee engagement

TechSee

Managers can assign collaborative tasks that encourage team members to stay connected and work together to meet specific goals. For example, GitLab encourages its staff to take virtual coffee breaks in the form of video calls where employees connect informally to socialize around a virtual water cooler. billion from 2020 to 2024.

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DCX Links | December 29, 2024

DCX

Sometimes, the biggest breakthroughs come not from adding more but from questioning the basics—how we measure success, connect with customers, and design experiences. billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun.

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The Metaverse and Online Communities: Khoros 101

Lithium

Metaverses are narrative driven and hosted for connection between people, groups, and organizations. Avatars let people connect through body language, expressing themselves in real time. A user feels more empowered than ever to connect with others, find information, explore, shop, and so much more.

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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

According to a Salesforce’s connected shopper report , 79 percent of shoppers research a brand online before making a purchase in the store. Also, 45 percent of customers use email to connect with customer service. This adds gamification to the customer experience mix and it could very well make your app viral.