SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 of the world’s population who use social media on a daily basis. If you are in the same boat then let’s dive deep into how to leverage social media for feedback collection and what important social media survey questions to ask to gather relevant insights.

Social Media 52

Social Media Survey Customer Engagement Engagement 52

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing How To Video 52

InMoment XI

JANUARY 22, 2025

Managing Location-Specific Social Media Social media may not be a direct ranking factor, but it does a lot in terms of visibility and can create a hometown feel and familiarity for individual physical locations of otherwise impersonal large brands. Ready to simplify your local SEO management? See InMoment in action.

How To 195

How To Social Media Software ROI 195

ECXO

DECEMBER 25, 2024

To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. Actively Collect and Leverage Customer Feedback What to Do: Use surveys, social media listening, customer reviews, and even interviews to gather insights. in-store, online, mobile apps, and social media).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Comm100

OCTOBER 25, 2021

Social media is at the core of this movement. Student and schools alike find themselves more active than ever on social media. According to a recent study , 97% of students use social media, with university students being the most active of all. Connecting with Students on Social Meida.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. It’s not about reaching the masses; it’s about connecting deeply with those who walk the streets of your neighborhood. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Advertising Trends 109

ECXO

MARCH 6, 2025

This group regularly reviews customer experience metrics and initiative outcomes, reinforcing cross-functional accountability. Storytelling is a powerful tool here sharing real customer stories, both successes and failures, can help employees emotionally connect to the impact they have on customers.

B2B 339

B2B Customer Journeys How To Effort Score 339

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Social listening tools, on the other hand, monitor social media platforms and online forums to capture unstructured feedback and brand mentions.

Software 130

Software Customer Journeys Tools Contact Center 130

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

NOVEMBER 18, 2024

” These social media mantras sound simple, but the reality is that you’re spending countless hours staring at blank screens, struggling to create fresh content for multiple platforms. What if you could create a month’s worth of relevant posts in just a few hours while increasing your social media engagement rates?

Social Media 52

Social Media How To Guidelines Trends 52

Lumoa

FEBRUARY 9, 2023

Both groups of technologies can be utilized to make analytics more actionable. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Why is NPS ® going up or down?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes). You can even share it with existing loyal customers.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

Social Media 97

Social Media Policies Connections Analytics 97

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Video 98

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Video Sports Trends 19

GetFeedback

DECEMBER 21, 2018

Temkin Group ). Temkin Group ). Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). 47% of consumers would recommend a business to others if it provided better customer service. ( New Voice Media ). New Voice Media ). New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Experience Matters

SEPTEMBER 8, 2014

CX professionals are a happy group. In Temkin Group’s research, State of the CX Profession, 2014 (which is free for CXPA members), we found that 98% of CX professionals agree with the statement “customer experience is a great profession to be in.” Because CX professionals are a fantastic bunch of people.

Customer Experience 303

Customer Experience Social Media Groups Customers 303

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

Comm100

FEBRUARY 19, 2021

Empathy creates a personalized and emotional connection. Technology has made it easier for us to navigate through our busy lives, but it also erodes the fundamental element of human connections”, John Di Julius, Chief Revolution Officer at The DiJuluis Group, explains. It’s empathy that will get customers to come back.”.

Customer Experience 334

Customer Experience Consumers Study Brands 334

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Comm100

DECEMBER 16, 2024

But as automation becomes a cornerstone of customer service, a pressing question emerges: Is it possible to balance the efficiency of technology with the human connection that customers still crave? Expands customer reach and ensures consistent service quality across diverse language groups. keeping context intact.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement How To Metrics 98

ijgolding

APRIL 9, 2020

Last year, I come across an amazing group of people working for a startup called CEMantica. First off, reaching customer service in the connected CRM configuration would translate into contacting a CHAT or digital assistant. Chief Innovation & Business Solutions Officer at Prodware Group. Prodware Group. Eytan Hattem.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

InMoment XI

OCTOBER 17, 2024

Customers discover your business through various channels, from their colleagues to social media posts. For instance, if your customers are mainly active on social media, sending survey requests via email would be a waste of your time. Here are a few questions for inspiration: 13. How did you hear about our company?

Feedback 195

Feedback Effort Score Survey Customers 195

GetFeedback

JANUARY 19, 2020

Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Winning CX initiatives use text and social media at least 80% of the time, compared to half of those in a Developing stage. Focus groups of buyers and sellers. . Posts and comments on social media.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Comm100

MARCH 23, 2022

Credit union members often have a direct connection to their credit union, so their relationship to the credit union is not just fiscal. As a result, members have high expectations from their credit union.” – Mark Galauner, Senior Insights Consultant, CFI Group. Adopt social media as a wider omnichannel strategy.

Chatbots 246

Chatbots Social Media Banking Omni-Channel 246

GetFeedback

MAY 13, 2019

Meetings happen every day in which a group of subject matter experts gathers to make design decisions, develop release schedules, or prioritize product changes. The data includes essentially any avenue the customer may use to connect with you in both positive and negative contexts. Social media posts. Ticket feedback.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

Experience Investigators by 360Connext

OCTOBER 3, 2023

Chances are you send surveys to only a small group of your customers, meaning you’re getting a very fragmented look at your customer experience. Social media monitoring: CX teams and brand leaders can monitor social media channels to see what customers talk about in relation to the brand.

Feedback 270

Feedback How To Social Media Analysis 270

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. This means less by phone and more on digital channels like chat, email, social media, and messaging. Omnichannel customer engagement connects all the key digital channels together. Unable to connect in person.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

Experience Investigators by 360Connext

JANUARY 26, 2021

And don’t forget social media! Now that many organizations have a social media marketing team or a social media support team, it’s easy to forget about the customers who are interacting there. A great way to use social media is to seek out the personas you use internally “in the wild.”

Social Media 254

Social Media Contact Center Net Promoter Score Customers 254

Retently

NOVEMBER 13, 2024

What’s more, studies show that personalization in ecommerce can boost customer satisfaction by up to 20% and can increase conversion rates by as much as 10%, creating deeper connections between customers and brands. According to data, 46% of consumers have purchased products directly through social media, up from 21% in 2019.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

BlueOcean

DECEMBER 2, 2024

Those results showed in our customer satisfaction scores and the ranking of our property relative to others in the Best Western group. The customer’s experience most likely started well before they got to the hotel – whether it be delayed flights, missed connections, or whatever – and it’s not necessarily the employee who did something wrong.

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Tips 195

Tips Management Social Media Hotels 195