Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

BirdEye

JANUARY 24, 2025

It's about building real connections and driving strong social media engagement. Share the right content, encourage guests to share their stories, and you'll build trust and turn followers into fans. Responding to comments, reposting stories, and answering queries builds human connection and drives loyalty.

Social Media 52

Social Media Hotels Strategy Marketing 52

Experience Investigators by 360Connext

JULY 16, 2019

How often do you connect the dots between what you want from your strategy and how that will positively impact the business? We tend to get excited about customer experience projects. We have meetings around journey mapping, new product innovation, digital transformation, and on and on and on. But then what? You heard me.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. smartphones, tablets, smartwatches), as well as larger interaction platforms like kiosks, to innovate the CX with flexible new touch points. So, how can hotels stay ahead?

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

CSM Magazine

JANUARY 3, 2025

Effective communication is paramount to understanding customer needs , resolving issues, and ensuring a positive experience. Multilingual customer support enables businesses to connect with a broader audience, breaking down language barriers that could otherwise hinder growth and customer satisfaction.

Tools 52

Tools e-support Customer Satisfaction Travel 52

CSM Magazine

JUNE 20, 2024

Fast and accurate responses to customer inquiries are a reality with this technology, fostering a more harmonious customer experience. solution to manage various customer connections. With this innovation, Sabre Hospitality is looking to weave SynXis Concierge.AI into the fabric of the Community Portal. His prediction?

Hospitality 52

Hospitality Guest Experience Hotels Exceptional Customer Service 52

Oracle

MAY 1, 2019

One of the key findings from WeddingWire’s 2019 Newlywed Report indicated that an emphasis is placed “on personalization and creating a full guest experience.” Tech innovations transform what may be the biggest day of brides’ and grooms’ lives, while also giving guests an unforgettable experience. .

Guest Experience 81

Guest Experience Social Media Report Trends 81

CSM Magazine

JUNE 5, 2024

Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today. Personalised Experiences Personalisation is no longer just a trend; it’s a necessity.

Hospitality 52

Hospitality Trends Industry Hotels 52

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps.

Hotels 52

Hotels Marketing Guest Experience Travel 52

CSM Magazine

JUNE 15, 2021

Avtex, a TTEC Digital company, announced today the hiring of Brian Lannan as Vice President of Retail Experience. In his most recent role, Brian led the Guest Experience team at Target, where he was responsible for experience strategy and insights, guest-centric culture development, voice of guest, and brand and reputation insights.

Retail 52

Retail Guest Experience Contact Center Consulting 52

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Avaya

NOVEMBER 7, 2018

Organizations are realizing that just as they need to deliver digital experiences in the ways consumers demand, they must empower employees to innovate and disrupt. The post Next-Gen Unified Communications & Collaboration is All About Convergence appeared first on Avaya Connected Blog. Context-Driven Communications.

Communication 71

Communication Guest Experience Hospitality Healthcare 71

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. What is Natural Language Processing? With how rapidly NLP is evolving, future trends for natural language processing can change quickly as well.

Data 195

Data Social Media Net Promoter Score Analysis 195

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

Qualtrics

JULY 2, 2019

We always strive to connect customer needs for building a great customer experience with direct impact to their business. Check out some of the latest product innovations available now to close experience gaps and deliver breakthrough experiences. XM Institute Benchmarks. Faster, simpler in-app reviews.

Innovation 39

Innovation Social Media NPS Contact Center 39

CSM Magazine

SEPTEMBER 13, 2024

By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. These innovations streamline operations and greatly enhance the overall guest experience, ensuring that every interaction is smooth and tailored to individual preferences.

Technology 52

Technology Customer Service Analytics Guest Experience 52

Totango

JUNE 25, 2020

Our CXO Series is a space for leaders across a variety of industries to discuss current challenges and share innovative solutions to drive customer success. SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences.

Hospitality 62

Hospitality Industry Guest Experience Customer Success 62

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

SurveySparrow

DECEMBER 20, 2018

Innovation is considered to be a key imperative yet many a time, it is treated as something that happens through top-down investment and research. The true possibilities of innovation come to light only when everyone in the organization acts upon the opportunities they come across. This company is all about freedom and creativity.

Culture 69

Culture Company Policies Employee Engagement 69

Happy or Not

APRIL 1, 2025

Businesses that make feedback a priority see improvements not only in customer experience but also in operational efficiency and overall profitability. For example, a hospitality brand using customer feedback analysis to refine its guest experience significantly boosted repeat bookings and revenue.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

SurveySparrow

JUNE 30, 2023

Considers emotional connections, perceptions, and customer satisfaction. They are driven by technological advancements, industry trends, and the experiences they have had with other brands. It requires businesses to be proactive, adaptable, and continuously innovative to meet and exceed customer expectations.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Michel Falcon Experience

MARCH 17, 2023

If you’re looking to connect with me online, I am at Michele Falcon everywhere, whether it’s LinkedIn or Instagram, Twitter so connect with me there. I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I truly appreciate it.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Alida

OCTOBER 27, 2017

An essential part of that experience, however, is tying the brick-and-mortar visit with a digital-mobile relationship, said Johnson, so Starbucks is investing in elevating the in-store experience and the digital-mobile connection with customers simultaneously. Personalization is a big part of the pilot store experience.

Retail 154

Retail Examples e-support Entertainment 154

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Organic Mobile Experiences Blur Channel Lines. How have these innovations worked out for Amazon? Multichannel” and “omnichannel” have been buzzwords for years now.

Exceptional Customer Service 112

Exceptional Customer Service Customer Service Chatbots Hotels 112

ImprintCX Articles

NOVEMBER 6, 2023

Exceptional organizations focus on developing and continuously innovating their culture, it doesn’t just happen on its own. Guest stories of their experience at Mercedes-Benz Stadium help us recognize, appreciate, connect, set standards, inspire, train, innovate, and so much more.

Entertainment 52

Entertainment Culture Sports Guest Experience 52

C Space

AUGUST 5, 2018

For our Customer Inside report, we recently asked 135 client side practitioners, from insight, innovation and brand backgrounds to describe the advantages of having an online community. In a world that changes so rapidly, staying centered on our customers needs, wants and unarticulated desires guides us as we innovate. Luxury Daily.

Retail 40

Retail Customer Centricity Study Advertising 40