BirdEye

JANUARY 24, 2025

It's about building real connections and driving strong social media engagement. Share the right content, encourage guests to share their stories, and you'll build trust and turn followers into fans. Responding to comments, reposting stories, and answering queries builds human connection and drives loyalty.

Social Media 52

Social Media Hotels Strategy Marketing 52

InMoment XI

SEPTEMBER 25, 2024

.” — Keith Ho Director of Customer Focus and Medical Digital, Biogen Sports & Entertainment Brandtix delivers actionable brand performance insight for the world’s top athletes and teams by gathering data from social media and news platforms.

Data 195

Data Social Media Net Promoter Score Analysis 195

Michel Falcon Experience

MARCH 17, 2023

If you’re looking to connect with me online, I am at Michele Falcon everywhere, whether it’s LinkedIn or Instagram, Twitter so connect with me there. I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I truly appreciate it.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Qualtrics

JULY 2, 2019

At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor.

Sports 34

Sports Guest Experience Culture Travel 34

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Is there an executive, a recognizable individual in business let’s say, or maybe even in sport who you believe would’ve been extraordinarily company culture centric that you wish you had the opportunity to have built a business with? Cameron Herold: Yeah, I like it when there’s a human connection.

Culture 60

Culture Company ROI Leadership 60

ImprintCX Articles

NOVEMBER 6, 2023

Guest stories of their experience at Mercedes-Benz Stadium help us recognize, appreciate, connect, set standards, inspire, train, innovate, and so much more. 1 in the NFL’s annual Voice of the Fan survey for best game-day experience. Consistent storytelling is so important. Q: What is the best job you have ever had?

Entertainment 52

Entertainment Culture Sports Guest Experience 52