Michel Falcon Experience

MARCH 17, 2023

If you’re looking to connect with me online, I am at Michele Falcon everywhere, whether it’s LinkedIn or Instagram, Twitter so connect with me there. I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I truly appreciate it.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Customer Bliss

JUNE 20, 2017

Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. Much of Jackie’s background was in the luxury hospitality industry. Teams were now more connected to what was going on.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Totango

JUNE 25, 2020

Our CXO Series is a space for leaders across a variety of industries to discuss current challenges and share innovative solutions to drive customer success. SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences.

Hospitality 62

Hospitality Industry Guest Experience Customer Success 62

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

Industry 221

Industry Strategy Hospitality Hotels 221

CSM Magazine

AUGUST 22, 2023

One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience. The digital-savvy guest of today is informed, constantly connected, and values time above all. But how can hotels stay on top of their Customer Experience (CX) game using chatbots?

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Wired and Dangerous

NOVEMBER 27, 2017

In order to make a dish that connects your heart to your customer’s heart, you must put your soul into the preparation and presentation, not just your smarts and sweat. Innovative service is like preparing ramen. Bank customers want accuracy; hospital patients desire cleanliness, and airline passengers expect safety.

Innovation 70

Innovation Airlines Hospitality Banking 70

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Here are some more details on how this can be achieved: Personalization: Personalization is a key strategy for businesses to connect with their customers on a deeper level.

Innovation 156

Innovation Culture e-support Feedback 156

Magellan Solutions

JANUARY 19, 2024

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Ready to know the secret to gracious hospitality? We possess extensive hospitality knowledge and can streamline your processes.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

C3Centricity

JANUARY 4, 2021

The article shows you how to connect with your customers and gather their information. It also has some tips on how to build a good relationship with them and respectfully let them leave if they no longer want to connect with you. How to Improve Customer Centricity in Hospitality. 7 Ways to Deliver Awesome Customer Service.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

C3Centricity

JANUARY 13, 2021

The article shows you how to connect with your customers and gather their information. It also has some tips on how to build a good relationship with them and respectfully let them leave if they no longer want to connect with you. How to Improve Customer Centricity in Hospitality. 7 Ways to Deliver Awesome Customer Service.

Customer Centricity 194

Customer Centricity Hospitality Customer Journeys Strategy 194

C3Centricity

OCTOBER 22, 2018

I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. As anyone who has been to the emergency room of a hospital knows, patience is important.

Healthcare 218

Healthcare Consumers Customer Service Company 218

Magellan Solutions

DECEMBER 4, 2023

It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. We are your partner in providing exceptional hospitality. We will uncover its essence in shaping outstanding hospitality. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

Clarivate

OCTOBER 24, 2023

To keep pace with the changing landscape of sites of service for surgical procedures, medical device companies are under pressure to evolve their sales and marketing strategies to the expanding non-hospital market. To illustrate the trends in procedural setting (in hospital versus out of the hospital), data from the Clarivate U.S.

Sales 52

Sales Strategy Hospitality Data 52

Hello Customer

APRIL 10, 2020

Many organisations are constantly innovating so they can remain at the disposal of their customers. Often, people who are quarantined in hospitals can no longer communicate with their family in tough times. James was already used to let patients communicate with hospital staff so they wouldn’t have to enter the rooms.

Hospitality 97

Hospitality Retail Connections Video 97

ECXO

APRIL 13, 2023

Experiences rooted in great design and emotional connections, which drive adoption, loyalty and advocacy. Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. How does CX maturity stack up?

Culture 156

Culture Customer Experience B2B B2C 156

ShepHyken

MARCH 25, 2024

How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. Connect with Shep on LinkedIn. The stakes are high and the opportunities are endless.

Loyalty Programs 78

Loyalty Programs Hotels Customer Service Hospitality 78

InMoment XI

JULY 1, 2024

This allows healthcare organizations to proactively manage patient outcomes, allocate resources more efficiently, and implement targeted interventions that reduce hospital stays and associated costs. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Analytics 260

Analytics Data Effort Score Social Media 260

Blake Morgan

AUGUST 15, 2023

               In customer experience integrating innovation and personalization is key. I had the pleasure of talking with Inspirato President David Kallery, about how they are redefining the luxury travel and hospitality paradigm. A staggering 50% of their members originate from existing member referrals.

Customer Experience 52

Customer Experience Case Study Hospitality Innovation 52

ShepHyken

JANUARY 25, 2021

My friend and innovation guru Josh Linkner has his version of the same principle, which he calls Rule 105. Some loyalty programs create emotional connections. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.”

Customer Service 157

Customer Service Guest Experience Loyalty Programs Hospitality 157

Connective DX

JANUARY 3, 2019

One of the fun parts of writing an annual benchmark report on the digital strength of some of the best hospitals in the U.S., is the chance it gives me to get to know some great digital and innovation teams, and the stories behind the work featured in my coverage.

Connections 40

Connections Hospitality Healthcare Innovation 40

Hero Digital

OCTOBER 9, 2018

What exactly is innovation ? With 63% of business leaders worldwide attributing their companies’ innovation success to “fresh thinking,” we wanted to ask Philly design leaders about their strategies to think outside of the box to impact design and business development. What strategies and methods allow design to drive innovation?

Innovation 40

Innovation How To Hospitality Hotels 40

CSM Magazine

FEBRUARY 2, 2024

Powered by Genesys Cloud and supported by Sabio, Benenden’s solution equips them with next-generation capabilities to connect with members across digital channels and deliver a more personalised, efficient service. In a recent case study published by Sabio , Benenden Health can now roll out digital innovations to match member preferences.

Self Service 52

Self Service Multi-Channel Healthcare Case Study 52

Blake Morgan

MAY 29, 2023

Emirates’ renowned customer service is due to empowering employees and cabin crews around the pillars of Excellence, Attentiveness, Innovation, and Passion. 4) Details matter. 4) Details matter. Emirates’ large-scale investments in its cabin interiors and menus are easy to see, but perhaps what matters most to customers is the details.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

BirdEye

MARCH 6, 2023

Birdeye’s customer base is made up of local businesses and brands of all sizes that want to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Healthcare 92

Healthcare Automotive Hospitality Social Media 92

Customer Bliss

OCTOBER 11, 2016

He creates innovative programs, products and partnerships that drive engagement, grow share of wallet and accelerate performance. Mark leads Hilton’s customer strategy as SVP and global head of loyalty & partnerships. Mark serves as the senior exec responsible for HHonors, Hilton’s 52+ million member strong, J.D.

Chief Customer Officer 0

Chief Customer Officer Hospitality Industry Travel 0

DCX

AUGUST 27, 2024

Why it works: It sounds crazy, but making room for failure can actually spark innovation. How to do it: Connect with CX leaders from industries outside your own—think retail, healthcare, or hospitality. These strategies should reignite that spark of innovation and momentum that can flicker out as the year winds down.

Strategy 59

Strategy Innovation Industry Hospitality 59

Clarivate

JULY 28, 2022

Having to balance the still increasing demand for consumer-centric processes with a newly volatile job market, hospital and health system leaders have been coming to terms with how staff and patient experiences are often reflective of one another. If patients are unhappy, staff will bear the brunt of complaints and concerns.

System 52

System Hospitality Healthcare Gamification 52

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Making significant strides towards patient access, education and engagement is the mission of Patient Connect. Starting in 2008, [Patient Connect] nearly predates the internet.

Healthcare 52

Healthcare Hospitality Connections Culture 52

Clarivate

MARCH 8, 2022

We ask how they encourage collaboration, facilitate career growth and accelerate highly innovative research. Dr. Wen-Chien Ko is an infectious disease specialist and Deputy Superintendent of the NCKU Hospital. With this funding, they are encouraged to study innovative research topics.

Government 98

Government Innovation Hospitality Policies 98

CSM Magazine

MARCH 20, 2024

This tech-forward approach not only improves the customer journey but also cements robust connections between brands and their patrons, fostering loyalty and cultivating lasting relationships.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Hospitality 52

ShepHyken

MAY 28, 2023

While ancillary products are not a new concept, the sophistication with which they are merchandised has entered new territories thanks to artificial intelligence-led innovations. My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry.

Customer Service 65

Customer Service Hospitality Customer Centricity B2C 65

BlueOcean

MARCH 30, 2018

Michael’s Hospital in Toronto, Ontario, we discussed how securing long-term partnerships with service suppliers like outsourced contact centers can impact your overall business objectives. It’s about the people we bring to the table and the people the vendor brings to the table connecting. It’s a two-way street.

Contact Center 184

Contact Center Customer Journeys Hospitality Culture 184

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 85

Hospitality Metrics Automotive Comparison 85

Hello Customer

APRIL 3, 2020

In our weekly digest, we'll highlight positive stories from brands that are showing resilience and that are innovating for the greater good. So BMW is making their unused test cars available to hospital staff so they can get to work easy and on time. Both companies are donating 1.600 Philips baby monitors to hospitals.

Hospitality 69

Hospitality Transportation Connections Course 69

Experience Investigators by 360Connext

DECEMBER 4, 2014

And the entire experience is, for the most part, lacking much innovation. An ER visit is represented with separate bills from the hospital, the radiology department, the medical device unit (huh?), Rating the transaction of when the nice nurse treated you so well is not really rating the entire experience. and the doctor.

Healthcare 234

Healthcare Customer Experience Hospitality Social Media 234