Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Register for the May 4th event here.

Innovation 101

Innovation Customer Success Customer Journeys System 101

Experience Investigators by 360Connext

OCTOBER 24, 2023

The discussion in this episode delves into these innovative strategies, exploring how they’re changing the way customers shop. It’s a fantastic example of a business exhibiting its values and connecting with customers on a deeper level.

Retail 270

Retail Connections Innovation Loyalty 270

ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate.

Innovation 320

Innovation Connections Analytics Touchpoint 320

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

Innovation 52

Innovation Roadmap Resources Connections 52

Clarivate

JULY 17, 2024

The Clarivate Top 100 Global Innovators report is a beacon of insight into global innovation across various sectors and industries. The availability of power underpins both local and global economies, making it a critical area of innovation. Read our recent blog: Mapping the Global Sustainable Innovation Landscape.

Innovation 59

Innovation Trends Report Analysis 59

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? By improving knowledge flows and sharing among enterprise communities to speed decision making, innovation, and success, we can approach the future boldly and positively.”.

Connections 93

Connections Conference Innovation Customer Engagement 93

Experience Investigators by 360Connext

APRIL 23, 2024

We need to weave the fabric of emotional connection through CX mission alignment, create ROI beyond the balance sheet, and embrace the potent influence of storytelling. Your journey to elevating customer experience starts with real-world applications and continuous dialogue to keep your strategies at the forefront of innovation.

Customer Experience 162

Customer Experience ROI Connections Innovation 162

ECXO

JUNE 23, 2024

You can empower your customers by providing them with educational resources like how-to guides, tutorials, webinars, or blogs about your organization, products, or services. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation. Educate your customers. Upselling and cross-selling.

Customer Centricity 344

Customer Centricity Culture Customer Journeys Customer Satisfaction 344

ECXO

AUGUST 19, 2024

Conduct Pilot Tests : Pilot tests help identify issues early, saving time and resources by refining approaches before full-scale implementation. Resource Constraints : Significant time, budget, and personnel are needed, which can be challenging for some organizations. click-through rates) and qualitative data (e.g.,

Customer Journeys 355

Customer Journeys Customer Experience Net Promoter Score Effort Score 355

CSM Magazine

JUNE 5, 2024

The BigChange connected mobile app and back-office system is also boosting health and safety and reducing the company’s environmental impact. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Groups 52

Groups Connections Software Management 52

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Gen C believes mental wellness is part of total wellness, and resources that reflect this philosophy will have a greater impact with this group.

Connections 52

Connections Brands Fashion Entertainment 52

CSM Magazine

MAY 13, 2024

Nailing those SLA targets is more than a mission – it’s how businesses lock in client trust, guarantee repeat business, and lay down roots for lasting connections. Here are several ways in which targeted coaching can connect directly to enhanced SLA fulfillment: 1. The bottom line?

Connections 52

Connections Culture Training Metrics 52

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. However, confidence in your professional role fuels professional growth and innovation. Here’s why.

Connections 95

Connections Innovation Leadership Meeting 95

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. Keep up with seasonal spikes, customize the solution to suit in-office and remote agents, and compile all the resources your enterprise utilizes in one desktop. Learn more about Upstream Works for Amazon Connect.

Connections 78

Connections Engagement Contact Center Resources 78

Experience Investigators by 360Connext

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.

Customer Centricity 265

Customer Centricity Culture Employee Experience Innovation 265

C3Centricity

JULY 23, 2024

Businesses can tailor their offerings, communications, and engagements to create meaningful connections by understanding customers’ preferences, behaviours, and needs. SMEs can make informed choices based on concrete evidence, leading to more effective resource allocation and improved outcomes.

Data 221

Data Customer Centricity Analysis Study 221

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 85

Innovation Automotive Healthcare Transportation 85

Experience Investigators by 360Connext

DECEMBER 15, 2023

Their support will ensure CX initiatives receive the cross-company support and resources they deserve (and need to thrive). Connect the employee experience to the customer experience in big ways. See how fun it is to connect the CX dots? Don’t let worries about budget or resources or logistics get in the way.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

ECXO

AUGUST 12, 2024

This article explores the intricate connection between digital product design, adoption rates, and customer satisfaction, offering essential insights and strategies for tech companies aiming to strengthen their market presence and boost user engagement.

User Experience 388

User Experience Case Study Financial e-support 388

AWS Machine Learning

JULY 25, 2023

In this post, we demonstrate how to use JumpStart to deploy a Flan-T5 XXL model in a VPC with no internet connectivity. Solution overview As part of the solution, we cover the following steps: Set up a VPC with no internet connection. Choose File , New , and Terminal , then attempt to access an internet resource.

Connections 86

Connections Resources Financial Groups 86

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

ECXO

MAY 27, 2024

Designers and innovators at large technology companies need to prioritize solutions that adapt to human mental models to ensure easy adoption. Today, AI-driven automation extends to complex operations like financial forecasting and resource management, reducing the time and human effort required.

Technology 212

Technology Self Service Software Innovation 212

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 193

B2B Customer Experience e-support Self Service 193

ECXO

JULY 23, 2024

Fostering Innovation and Continuous Improvement: Servant leaders encourage a culture of continuous improvement by valuing and acting upon feedback from employees. By creating open channels for communication and encouraging innovative thinking, servant leaders ensure that the organization continually evolves to meet customer needs better.

Customer Centricity 156

Customer Centricity Leadership Exceptional Customer Service Culture 156

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. Leaders brought all back-office resource planning to Calabrio Workforce Management, streamlining interactions across 1,400 skills and 3,500 agents.

Connections 52

Connections Contact Center Analytics Innovation 52

TechSee

FEBRUARY 21, 2022

Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. Using AI technologies can save time and resources in the hiring process. Boost Staffing.

Innovation 109

Innovation Company Self Service Insurance 109

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . RESOURCE RECOMMENDED .

Culture 98

Culture Connections Leadership Communication 98

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Public carrier coverage limitations may not enable all critical devices to connect via the PVNO model.

Connections 52

Connections Roadmap Wireless Financial 52

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

Innovation 77

Innovation Healthcare Government Chatbots 77

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. By providing agents with the flexibility they desire, organisations enhance productivity and mitigate the risk of turnover, ultimately saving time and resources.

Innovation 52

Innovation Customer Centricity Analytics Customers 52

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Here are some more details on how this can be achieved: Personalization: Personalization is a key strategy for businesses to connect with their customers on a deeper level.

Innovation 156

Innovation Culture e-support Feedback 156

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. The complex backend environment required substantial investments in resources, training and redundant cost supports across the enterprise.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Steve DiGioia

MAY 1, 2023

Great Service Can Be Expensive Providing excellent service requires a significant investment of time and resources. This may mean finding innovative ways to deliver great service without incurring excessive costs or cutting back on other areas of the business to fund the service provision.

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Real-time interaction adds a human element to digital communication too, fostering a sense of connection and trust.

Government 203

Government Communication Self Service Chatbots 203

Beyond Philosophy

JANUARY 24, 2018

For several decades, corporations and employee consulting and research companies, have been focused on engagement, essentially the fit, alignment, and productivity of human resources in achieving company objectives. If companies are truly serious about optimizing CX, then more attention and resources must be devoted to EX.

Resources 100

Resources Company Consulting Employee Experience 100