ShepHyken

JANUARY 5, 2025

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart. My Comment: This is an excellent article on customer loyalty programs.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Check your internet connection to avoid connection problems when you go live.

Social Media 322

Social Media Customer Retention Strategy Video 322

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Blake Morgan

NOVEMBER 12, 2024

The brand has leveraged creativity, technology, and value to enhance customer experience in a way that resonates with today’s digitally connected and convenience-driven audience. Leveraging Technology Technology drives improvements in customer engagement, from AI-powered ordering to personalized loyalty programs.

Strategy 64

Strategy Marketing Customer Experience Social Media 64

CSM Magazine

NOVEMBER 6, 2024

A franchise that prioritizes customer care earns loyalty, boosts its reputation, and encourages positive word-of-mouth. This guide shares essential customer service tips to help franchise owners provide top-notch service, creating a solid foundation for success. A loyalty program doesn’t have to be complicated.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. Connect with Shep on LinkedIn.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

CSM Magazine

FEBRUARY 6, 2025

Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise helps businesses stand out while fostering meaningful connections with their customers. Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

BirdEye

FEBRUARY 19, 2021

“With so many alternatives for all businesses, you stand out with your emotional connections and experience. In this guide, we’ll go through 5 tips that can help your restaurant navigate the new digital landscape and delight customers. Here are a few tips for restaurants looking to get started. . Restaurants need to adapt.

Tips 93

Tips Loyalty Programs Rewards Programs Social Media 93

CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. Retailers that foster a sense of belonging earn more than just transactions – they earn trust and loyalty.

Retail 52

Retail Engagement Customer Experience Tips 52

C3Centricity

AUGUST 26, 2019

Whether you are connecting with your customers by mail, phone, email or the web, you need to first request permission to ask any questions and to gather the information you are looking for. More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Make them Feel Special.

Customer Centricity 189

Customer Centricity Fashion Airlines Customers 189

Lumoa

AUGUST 25, 2020

Actionable Tips To Get More Out Of Your Marketing Budget As previously mentioned, most companies (except very early startups) will benefit from a mix of customer acquisition and retention strategies. That being said, it is vital to strike a balance between the two, and here are some tips to help you achieve that balance.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195

Optimove

MARCH 12, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: The 10 Retail Marketing Strategies Below are the ten key strategies retailers can use to maximize sales potential: #1.

Retail 52

Retail Sales Strategy Marketing 52

Comm100

OCTOBER 8, 2016

To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information. If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Loyalty Programs.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

Oracle

FEBRUARY 12, 2021

In today’s world, smart brands build emotional connections with customers, cultivate brand advocates, and create communities to enable growth. To successfully drive customer loyalty, innovative brands provide seamless (and relevant) customer experiences at every interaction. Connect to customers through loyalty campaigns.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56

ShepHyken

MAY 12, 2019

My Comment: I’ve always cautioned that companies jumping into digital customer service solutions should be careful not to become so enamored with the technology that they lose their human and emotional connection with their customers. Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett.

Chatbots 96

Chatbots Loyalty Programs Customer Service Return on Investment 96

Optimove

FEBRUARY 12, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 12 Customer Retention Strategies Here are the twelve best customer retention strategies for keeping holiday shoppers engaged long after the holiday decorations come down: #1.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

InteractionMetrics

MARCH 27, 2025

This is what allows you to build deeper connections and boost customer loyalty with your buyers. Finally, dont underestimate emotional connection. When you understand these simple psychological principles, customer retention boils down to creating genuine connections and memories. First impressions really do matter.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Social media users want to connect with real people, not corporate entities. Choose a Connected Platform. To keep these customers delighted, you can offer a loyalty program. Align Your Brand Values.

Social Media 93

Social Media Customer Service Tips CRM 93

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Oracle

FEBRUARY 14, 2020

Here are 5 ways to build brand loyalty and love this Valentine’s Day, from the team at Oracle CrowdTwist. Tip #1: Invest in omnichannel retailing. Membership in a loyalty program is a great way to connect experiences across channels and incentivize consumers to self-identify at every interaction.

Loyalty 79

Loyalty Brands Customer Journeys Loyalty Programs 79

DCX

DECEMBER 1, 2024

What’s one way you’re breaking the mold to create lasting connections? This week’s links dive into how authenticity, connection, and long-term thinking can transform CX. From creating genuine spaces to adopting a long-term mindset, the common thread in all these stories is connection. What feels generic?

Fashion 52

Fashion Culture Trends Connections 52

ShepHyken

APRIL 14, 2024

My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips. It’s very hard to build loyalty if the customer has a generic experience. Loyalty Programs Should Encourage Competition.

Net Promoter Score 76

Net Promoter Score Loyalty Programs Customer Service Ecommerce 76

Retently

OCTOBER 23, 2024

Here are some tips to enhance the navigation experience: Simplify Site Layout: Use clear menus, concise language, organized product categories, and easy-to-use filters to make browsing intuitive. Offer Proactive Support : Reach out a few weeks after purchase to check if customers need help or tips, showing you care beyond the sale.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. Step 4: develop a plan to act on customer feedback A winning VoC program requires action based on the feedback collected from customers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Effort Score 36

ShepHyken

JANUARY 20, 2020

My Comment: “Customer Effort” is a great way to measure the convenience of when a customer needs to connect with a company for help or to have a problem solved. How to Run a Customer Loyalty Program by ThriveHive. Loyalty Trends in 2020: How Will This Year Be Different? by Wise Marketer Staff.

Customer Service 95

Customer Service Loyalty Programs Effort Score Self Service 95

Comm100

FEBRUARY 10, 2022

A hyper-connected world demands an omnichannel customer service strategy to personalize their buying experience. Here are some quick tips to help you plan your customer feedback strategy: Avoid using the term “survey” when taking feedback. You’d be surprised to know that the average customer is a part of 15 loyalty programs.

Self Service 130

Self Service Customer Service Strategy How To 130

ShepHyken

OCTOBER 6, 2024

7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. That emotional connection to a brand is extremely important to customer loyalty. It’s often been thought to be a key driver of loyalty. Here are seven ideas to create emotional connections.

Customer Service 79

Customer Service Loyalty Programs Loyalty Rewards Programs 79

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. Timely messages tied to customer milestones, such as loyalty anniversaries or birthdays. Personalization fosters stronger connections with customers and increases their likelihood of returning.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

ProProfs Chat

APRIL 24, 2020

That’s why we aim to explore customer service psychology in detail and different tips that can help you create a better support experience. The Essence of Impeccable Customer Support: Top 15 Customer Service Psychology Tips. Use Social Media to Build Stronger Connections With Customers. What is Customer Service Psychology?

Tips 82

Tips Customer Service Social Media Chatbots 82

ShepHyken

AUGUST 11, 2024

Discover how it affected customer experience and tips on how CX leaders can prepare for such incidents. Good Loyalty Programs Drive Word-of-Mouth Recommendations by Bryan Wassel (Grocery Dive) Most customers will recommend brands with good loyalty programs, but few pass the test and make members feel recognized, a recent study found.

Self Service 85

Self Service Customer Service Loyalty Programs Travel 85

BirdEye

NOVEMBER 29, 2023

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Your tip: Offer a seamless and trustworthy experience for customers. How to market a furniture store?

Trends 59

Trends Tips Tools Marketing 59

Optimove

DECEMBER 30, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more What It Means to Be a Position-less Marketer in 2025 The enemy of being a fluid multidimensional marketer is assembly-line marketing, where functions are siloed. . #4

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

ShepHyken

JUNE 17, 2024

My Comment: We start this week’s Top Five Roundup with 18 tips on how to deal with awkward customers. What follows are tips from some of the top experts and practitioners in the customer service and CX world. This article has three simple tips on how to connect and attract young consumers. What is an awkward customer?

Customer Service 85

Customer Service Retail Competitive Advantage Loyalty 85

DCX

DECEMBER 29, 2024

Sometimes, the biggest breakthroughs come not from adding more but from questioning the basics—how we measure success, connect with customers, and design experiences. Whether you’re designing a loyalty program or trying to jazz up your digital experience, take a page from Whoop’s playbook. Listen more.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Optimove

MARCH 3, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Importance of Player Retention in iGaming Player retention is the ability of an operator to keep players coming back over time.

Strategy 52

Strategy Gamification Loyalty Innovation 52

ShepHyken

DECEMBER 30, 2019

Using Social Media to Connect with Your Most Loyal Customers by Michael A. Harvard Business Review) More and more companies have loyalty programs — and for good reason. Good, the Bot and the Customer Experience: Five tips for brands looking to embrace AI-driven customer service by Arun Mani.

Customer Service 85

Customer Service Self Service Social Media Customer Centricity 85

ShepHyken

APRIL 24, 2023

4 CFO Tips for Demystifying AI Hype by Jim Tyson (CFO Dive) Innovation in AI has prompted talk of a coming technological leap as profound as the creation of the internet. This connection is possible through authentic branding i.e. creating an identity that resonates with customers and communicates your company’s core values.

Customer Service 13

Customer Service Loyalty Programs Tips Loyalty 13