eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.

Survey 320

Survey Banking NPS Effort Score 320

eglobalis

JANUARY 13, 2025

The chatbot managed 70% of inquiries autonomously, reducing wait times and allowing human agents to focus on high-priority cases. Competitors like Microsofts Dynamics 365 and Zendesks Knowledge Management also offer tools that personalize training based on individual agent performance, ensuring continuous development and improvement.

Customer Experience 411

Customer Experience Marketing Chatbots e-support 411

eglobalis

NOVEMBER 3, 2024

In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.

B2B 515

B2B Culture Innovation Loyalty 515

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Table of contents Why restaurant social media marketing is important?

Social Media 104

Social Media Tips Marketing Video 104

InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? What is Hootsuite?

Social Media 221

Social Media Brands Management Analytics 221

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Brand values: Customers connect with brands that reflect their own values.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

eglobalis

FEBRUARY 3, 2025

Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews. Your company can use sentiment analysis to monitor social media, reviews, and customer feedback, enabling you to address concerns and improve brand perception.

B2B 385

B2B Customer Journeys Customer Experience Chatbots 385

eglobalis

JANUARY 20, 2025

Companies that excel in CX often establish a strong emotional and professional connection with their clients. The Role of Relationship Management Strong interpersonal relationships are a cornerstone of successful B2B partnerships. If you enjoyed the article, feel free to share it and connect with me here or follow me on LinkedIn.

B2B 421

B2B Loyalty Loyalty Programs Innovation 421

InMoment XI

FEBRUARY 6, 2024

In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.

Social Media 195

Social Media Marketing Advertising Feedback 195

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms. Lets explore these benefits in detail.

Social Media 52

Social Media Software Management Multi-Channel 52

InMoment XI

NOVEMBER 22, 2024

This feedback supports brand reputation management efforts, attracting high-quality prospects. Leverage the power of social listening There is only so much customer data you can collect through surveys. Social media platforms host vast amounts of unstructured feedback that can provide deeper insights into the customer experience.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

APRIL 3, 2025

Leading companies are now integrating insights from customer care teams to identify early signals of issues, engaging in brand reputation management , and broadening their CX approach to ensure real-time responsiveness. Surveys alone no longer suffice. Ensuring some consistency across these touchpoints is key.

Culture 195

Culture Social Media Loyalty Government 195

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. It integrates directly with Google’s Business Profile to enable businesses to manage their listings and respond to user reviews. As a result, businesses couldn’t manage reviews directly on Maps.

Connections 195

Connections Software Social Media Analysis 195

InMoment XI

OCTOBER 24, 2024

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Customer Relationship Management (CRM) Customer relationship management systems utilize the data of existing customers and focus internally. When doing so, some key differences need to be considered. out of 5 stars.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management.

Brands 284

Brands Management Multi-Channel Social Media 284

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

InMoment XI

DECEMBER 18, 2024

Contact centers play a significant role in customer experience management. It enhances the customer-centric approach without adding excessive strain on agents and managers. InMoments omnichannel contact center solution helps manage interactions beyond traditional phone calls. What Are the Benefits of Contact Center Automation?

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

JANUARY 22, 2025

Multi-Location Management Another challenge is managing SEO effectively for multiple locations. Review and Reputation Management Across Various Platforms Reviews are another tool that consumers use to decide where to shop. The same goes for responding to reviews and other reputation management activities.

How To 195

How To Social Media Software ROI 195

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

InMoment XI

NOVEMBER 28, 2023

Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 259

Management Marketing Social Media Guidelines 259

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing How To Video 52

InMoment XI

JULY 16, 2024

With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. Their role in managing an online reputation cannot be overstated, as they directly influence brand perception, customer trust, and purchasing decisions.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. Their role in managing an online reputation cannot be overstated, as they directly influence brand perception, customer trust, and purchasing decisions.

Tips 195

Tips Management Social Media Hotels 195

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Customer feedback management and automation tools This category includes tools that streamline the collection and management of customer feedback.

Software 130

Software Customer Journeys Tools Contact Center 130

Joe Rawlinson

JANUARY 24, 2025

A key aspect of business is managing how companies talk to their customers. To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. Among the most important ones are: 1.

Communication 78

Communication Management Social Media Guidelines 78

Experience Investigators by 360Connext

MARCH 11, 2025

Connect with Brian on LinkedIn to follow his insights, and explore our resources at experienceinvestigators.com to support your experience journey. Previously, he served as CEO/COO of Olean Medical Group and Practice Manager for Obstetrics & Gynecology at Northwestern Medical Faculty Foundation.

Healthcare 143

Healthcare Social Media Culture Groups 143

Experience Investigators by 360Connext

OCTOBER 5, 2021

There are CX leaders who have titles like Customer Success Manager and Contact Center Supervisor. There are leaders who are engineers, writers, designers, and account managers. . Keep your finger on the pulse of social media, user reviews, and customer questions. The common thread among all these leaders?

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

ECXO

OCTOBER 30, 2024

By understanding the emotional and psychological aspects of their customers, businesses can create deeper connections that extend beyond mere transactions. Implementing data analytics and customer relationship management (CRM) tools can help businesses tailor their offerings and communication effectively.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

InMoment XI

DECEMBER 6, 2024

From managing customer touchpoints to implementing advanced tools and strategies, achieving the desired results requires significant expertise and resources. These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

InMoment XI

JUNE 7, 2024

Hotel reputation management has never been more important. With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. Why Hotel Reputation Management Matters Your hotel’s reputation is its most valuable asset.

Hotels 195

Hotels Management Social Media Hospitality 195

InMoment XI

DECEMBER 10, 2024

It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. Use surveys and social media monitoring to capture insights into customer experiences. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

ECXO

DECEMBER 25, 2024

To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. Excellent CX involves setting boundaries and managing expectations transparently. in-store, online, mobile apps, and social media). Segment feedback into actionable categories (e.g.,

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Experience Investigators by 360Connext

DECEMBER 10, 2024

But it is notoriously challenging to connect our individual efforts to clear benefits and ROI, because CX can span so many areas. Customer experience management, or CXM, is the process of understanding and managing your customers interactions with your brand to create positive experiences at every touchpoint. Start with why.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

InMoment XI

SEPTEMBER 14, 2023

In the interconnected world of today, reputation management has evolved from a luxury to an absolute necessity. This article delves deep into the critical role that reputation management plays in determining a brand’s success. It’s essential to differentiate between brand image and brand reputation.

Brands 195

Brands Management Social Media Effort Score 195

Experience Investigators by 360Connext

JULY 20, 2021

Eventually, the organization gets to a point where they are applying CX best practices and doing what needs to be done for actual Customer Experience Management. Related: Customer Experience Management Defined: How is it Different than CX? Customers often share feedback in user forums, review sites, and social media.

Customer Journeys 361

Customer Journeys Social Media Contact Center Survey 361

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. AI-powered sentiment analysis tools can analyze customer interactions, such as emails, chat logs, and social media posts, to determine the sentiment behind their messages.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207