Experience Investigators by 360Connext

MARCH 5, 2024

They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. Employee turnover often hurts CX metrics including Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) — as well as the organization’s bottom line.

Employee Experience 260

Employee Experience Customer Experience Customer Journeys Net Promoter Score 260

AWS Machine Learning

MARCH 11, 2025

How do Amazon Nova Micro and Amazon Nova Lite perform against GPT-4o mini in these same metrics? Five domains in CRAG dataset are Finance, Sports, Music, Movie, and Open (miscellaneous). Domain Question Question Type Sports Can you carry less than the maximum number of clubs during a round of golf? Each provisioned node was r7g.4xlarge,

Comparison 93

Comparison e-support Knowledge Base Sports 93

BirdEye

AUGUST 3, 2022

Let’s say you own a sporting goods store and there’s an upcoming half-marathon race in your area. Let’s return to our sporting goods store example. Pick the metrics you’d like to have measured, analyze them frequently, and make adjustments based on these insights. Direct marketing in action. Frequently asked questions.

Connections 98

Connections Strategy Marketing Social Media 98

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

Self Service 41

Self Service Entertainment Advertising Return on Investment 41

AWS Machine Learning

JUNE 13, 2022

We are excited to launch a causal contribution analysis capability in Amazon Lookout for Metrics that helps you to understand the potential root causes for the business-critical anomalies in the data. Lookout for Metrics reduces the time to implement AI/ML services for business-critical problems.

Metrics 90

Metrics Sports Advertising Analysis 90

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Lumoa

JUNE 26, 2023

Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. Consider a customer looking to buy sports shoes from a popular brand. Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. They feel the pressure of meeting metrics but don’t know how and when to strike a balance. I believe you two are connected on social media, but let me know if you’d like to make an email introduction.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Understand how experience management metrics build upon one another, to see where you should focus. So, what’s the solution?

Metrics 62

Metrics Management Effort Score ROI 62

AWS Machine Learning

NOVEMBER 7, 2024

WebSockets – For long-running connections, you can use WebSockets instead of a REST interface. A WebSockets implementation keeps the connection open for multiturn or long-running conversations. With AWS PrivateLink , you can create a private connection between your virtual private cloud (VPC) and Amazon Bedrock and SageMaker endpoints.

Government 105

Government Self Service Policies Resources 105

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. A delightful CX meant that they were to develop a value system around uplifting other people.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

AWS Machine Learning

FEBRUARY 18, 2025

The assistant is connected to internal and external systems, with the capability to query various sources such as SQL databases, Amazon CloudWatch logs, and third-party tools to check the live system health status. In the following demo, the scenario involves user complaints that they cant connect to F1 databases.

Knowledge Base 70

Knowledge Base System Analysis Metrics 70

Totango

MAY 17, 2023

CS is a cross-functional sport The customer journey is iterative and continuously evolving, with more touchpoints happening in non-linear and circular motions than ever before. Executive Connection” will be the new CS superpower My second takeaway from TSIA ties right into the idea of CS as a cross-functional sport.

Sales 113

Sales Marketing Sports Customer Journeys 113

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Social Media Culture 52

BlueOcean

SEPTEMBER 28, 2017

But for those of us who work in contact center workforce management (WFM), the connections are obvious. Sporting events, corresponding holidays (such as the highly rare occasion that Thanksgiving and Hannukah occur at the same time), and website crashes are all times when call volume likely spiked in each of these service offerings.

Contact Center 74

Contact Center Management How To Call Center 74

InMoment XI

OCTOBER 4, 2024

Let’s look at a few examples of how businesses put CXM into practice: An online sports watch retailer enables omnichannel support to let customers interact with them via Instagram, email, and live support chat. This strategy makes customers feel more connected and loyal to the brand. Absence of qualitative data.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

AWS Machine Learning

MARCH 25, 2025

Automated safety guards Integrated Amazon CloudWatch alarms monitor metrics on an inference component. AlarmName This CloudWatch alarm is configured to monitor metrics on an InferenceComponent. For more information, check out the SageMaker AI documentation or connect with your AWS account team.

Resources 88

Resources Financial Examples Strategy 88

Vonage

APRIL 12, 2018

We want to help businesses add value to the conversations that their sales and service agents are having with customers, so that they can make the emotive connections that are so key to customer loyalty. But Dennis was quick to emphasize during his keynote that Customer Success is a team sport. .

Customer Success 120

Customer Success Contact Center Conference Sports 120

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. Memorable slogans should connect with the audience, resonate with their values, and be easy to recall and appreciate.

Customer Service 52

Customer Service How To Social Media Culture 52

InMoment XI

SEPTEMBER 25, 2024

.” — Keith Ho Director of Customer Focus and Medical Digital, Biogen Sports & Entertainment Brandtix delivers actionable brand performance insight for the world’s top athletes and teams by gathering data from social media and news platforms.

Data 195

Data Social Media Net Promoter Score Analysis 195

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

AWS Machine Learning

NOVEMBER 14, 2024

Project conceptual walkthrough: Virtual trip planner LangChain is a framework for developing applications powered by LLMs that can be used to build applications that are context-aware through connecting an LLM to sources of context (prompt instructions, few shot examples, and other content to ground its response to the users).

Travel 103

Travel Hotels Tools Innovation 103

AWS Machine Learning

FEBRUARY 21, 2025

Communication between the two systems was established through Kerberized Apache Livy (HTTPS) connections over AWS PrivateLink. Model Development: Data exploration and model development are conducted using tools such as Jupyter or Orchestration, which communicate with the Spark server over Kerberized Livy connection.

Data 68

Data Company Effort Score Financial 68

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Support EXP

MARCH 1, 2022

While the author of that article proposes a metric that is more representative of actual consumer behavior, she still recommends following up with open-ended questions about why someone recommended (or disparaged) a brand. In measuring customer satisfaction, the appeal of a metric like NPS is obvious.

NPS 52

NPS Metrics Net Promoter Score Comparison 52

Totango

JULY 23, 2021

What makes a sports team successful? Customer Success Manager : A CSM works one-on-one with customers, guiding them through the customer journey and fostering a positive connection. Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game.

Customer Success 127

Customer Success Chief Customer Officer How To Sports 127

North Highland

SEPTEMBER 3, 2019

At major conferences, pop culture conventions and sporting events, a well-executed sponsorship can place a business in front of an audience numbering in the hundreds of thousands. Sponsorships and activations at major events offer the opportunity to rise above the noise, in a way that emphasizes solid human connections with consumers.

Hospitality 61

Hospitality Industry Sports ROI 61

BirdEye

APRIL 25, 2023

Connect with influencers 9. Sponsor charities or local sports teams 19. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. And be sure to collect and analyze the metrics to measure ROI. Ask for customer reviews 8. Referral marketing 10. Email marketing 11.

Social Media 98

Social Media How To Advertising Sports 98

ProProfs Chat

NOVEMBER 19, 2021

A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. Do you feel connected to your teammates while working from home? Are we connecting well with our clients? Should we prioritize any other metrics / KPIs? Sports Poll Questions.

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

BirdEye

JANUARY 24, 2025

It's about building real connections and driving strong social media engagement. Therefore, hotels must do more than exist on these channelsthey need a tailored approach to connect with guests, build trust, and showcase their unique selling points. Bottom Line Up Front Successful hotel marketing isn't just about showing up.

Social Media 52

Social Media Hotels Strategy Marketing 52

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 98

Hospitality Automotive Metrics Comparison 98

AWS Machine Learning

SEPTEMBER 20, 2024

It offers multiple data source connectors that can connect to your data sources and help you create your generative AI solution with minimal configuration. After you select a retriever for your Amazon Q Business application environment, you connect data sources to it. Improvements in these metrics can indicate productivity gains.

Employee Experience 96

Employee Experience Knowledge Base Wireless Self Service 96

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. With SageMaker JumpStart, you can evaluate, compare, and select foundation models (FMs) quickly based on predefined quality and responsibility metrics to perform tasks like article summarization and image generation.

Multi-Channel 118

Multi-Channel Sports Strategy Training 118

ShepHyken

AUGUST 29, 2016

My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport. Kuiu is a hunting gear company that has a customer focused culture.

Net Promoter Score 0

Net Promoter Score Customer Service Infographics Contact Center 0

AWS Machine Learning

OCTOBER 24, 2023

T-Mobile has partnered with AWS to analyze the key application metrics of this service, such as language distribution, the number of messages per language, the daily total and unique active customers, and so on. Prabhakaran is based in the Dallas-Fort Worth area and likes sports.

System 108

System Sports Travel Customers 108

AWS Machine Learning

JANUARY 17, 2024

In this post, we focus on vector data, which is represented as geographical coordinates of latitude and longitude as well as lines and polygons (areas) connecting or encompassing them. The final step for ethical use is to derive and export only aggregated metrics out of Amazon SageMaker.

Data 122

Data Advertising Analysis Travel 122