Comm100

OCTOBER 8, 2016

Try creating materials like: Seminars/Webinars. If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Make customer service channels easy to reach and use. Use a multi-channel approach.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

Comm100

DECEMBER 11, 2017

Knowing your customer allows you to select the best communication channels to use for better CX. Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Suitable Channels for Your Customer Base.

Customer Experience 130

Customer Experience Social Media Self Service Multi-Channel 130

BirdEye

NOVEMBER 16, 2023

Host real estate finance seminars and masterclasses 22. Offering valuable insights during webinars can generate leads and connections within the commercial real estate market. Partner with urban planning consultants Collaborating with urban planners strengthens connections in the city planning sphere.

Chatbots 111

Chatbots Social Media Consulting Financial 111

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! And it was pretty incredible.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

BirdEye

AUGUST 20, 2024

Multi-channel referrals: Customers can refer via email, text, and social media. Finally, offer VIP access to exclusive events like HVAC workshops or seminars to make them feel valued and part of a select group. Customizable templates: Use customizable templates for consistent branding.

Strategy 59

Strategy Marketing Social Media Chatbots 59

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75