ShepHyken

APRIL 14, 2024

Over 90% of businesses today offer a loyalty program. Some examples like a Nike loyalty program set the standard for rewards programs – and it’s possible to replicate the same in your store. The Nike loyalty program is an excellent case study we can all learn from. Connect with Shep on LinkedIn.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

CX University

NOVEMBER 21, 2020

We know that customers connect and interact with an organisation’s technologies, people, products, and processes across a variety of online platforms, through dedicated customer contact centres and at physical brick and mortar locations. This article is written by guest author, Chaman Maharaj.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What is a Customer Loyalty Program? Connect With Customers at Deeper Level.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

SurveySensum

JULY 11, 2023

‘80% of customers are more likely to buy from a brand that offers personalized experiences.’ – New Epsilon research When a brand shows that it understands and cares about its customers, it forges a special connection that goes beyond a transactional relationship. One good strategy to boost customer loyalty is – the REWARDS program.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

SurveySensum

JULY 9, 2024

Through consistent customer experience, engaging programs, and establishing a sense of community, the coffee giant has created a streamlined experience for customers which they keep coming back to. Their retention strategy includes different reward programs, customized menus, personalized recommendations and offers, and many more.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

SurveySparrow

JANUARY 15, 2021

When you conduct regular performance appraisals for them, they’ll feel connected with your brand. Net Promoter Score. Net promoter score is a great metric for employee performance review. You can conduct a short survey to understand what benefits or rewards they like to receive.

How To 52

How To Net Promoter Score Effort Score Feedback 52

delighted

NOVEMBER 20, 2020

At its core, digital retail is a series of connected web or app experiences that allow consumers to interact with your brand, uncover more information, conduct product research, and — depending on what your business sells — make a purchase. Digital retail is all about convenience and nowadays, safety.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70