ShepHyken

MARCH 4, 2024

How Brands Can Leave a Lasting Impression, Just like Travel Experiences Do by Jenni Baker (The Drum) It’s not what you have, but what you do that matters. Experiences over things’ has become the millennial’s mantra, and it’s flowing through to previous and future generations too. Connect with Shep on LinkedIn.

Customer Service 60

Customer Service B2C B2B Travel 60

CSM Magazine

MAY 3, 2021

You may have even used a VPN at home or while travelling. A VPN provides a secure and stable connection between your home or work computer and an external network. Businesses often use a VPN to allow traveling employees and those who work at home to connect to the office and use company resources.

Travel 52

Travel Government Connections Software 52

Kustomer

JULY 24, 2020

Description : Free half-day online event for 25 senior-level customer service professionals with a keynote by Shep Hyken. Miss traveling? Free online event registration here. Join us for a jam-packed all-online experience as we reveal new product updates, Kustomer’s roadmap for the future and more.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. Communicating visually is the next-best thing to in-person interactions, enabling a personal and emotional connection even from afar. Remote assistance is here to stay.

Self Service 109

Self Service Customer Service Video Engagement 109

Optimove

AUGUST 15, 2023

A frictionless user experience. OOH Advertising : Capture attention with QR codes on bus stop ads, offering a gateway to interactive experiences. British Airways incorporated QR codes on their bus stop ads in London, enticing commuters to scan and immerse themselves in a virtual travel experience. The result?

Brands 52

Brands Marketing Advertising Video 52

C Space

MAY 6, 2020

People fundamentally are still going to want to travel, but I don’t think travel will look like it used to – I think it will be permanently altered,” said Chesky. With travel grounded, media organizations have noted that their audiences still want to read about new experiences and destinations.

Brands 52

Brands Travel Government Consulting 52

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260