Experience Investigators by 360Connext
MARCH 19, 2024
Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences? We uncover strategies to provide flexibility without compromising on policy integrity, ensuring your customer interactions are not just by the book, but also by the heart.
InMoment XI
MARCH 23, 2022
As the story around this approach goes, employee engagement espouses policy creation as the solution to employee disengagement and burnout. It’s built around discovering employee discontentment, reacting to it with new policy created within HR departments, and hopefully lowering costs all the while.
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ECXO
JULY 16, 2024
Sleep facilitates the brain’s ability to connect disparate ideas and think outside the box. Encouraging a “digital detox” policy, where employees disconnect from work emails and messages during non-working hours, can help promote better sleep.
ECXO
NOVEMBER 17, 2024
Design leaders play an instrumental role in guiding products beyond functionality to create a connection that resonates on a personal level with users. When users feel understood, they are more likely to form a connection with the product. Creating Empathy in Design Empathy is the bedrock of emotional design.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
AWS Machine Learning
MARCH 15, 2024
There are multiple challenges when working with medical domain datasets and building ML solutions, including patient privacy, security of personal data, and certain bureaucratic and policy restrictions. Additionally, research institutions have been tightening their data sharing practices.
InMoment XI
FEBRUARY 25, 2022
The EX/CX Connection. Though on the surface this sounds plausible, and even rather convincing, a thorough examination of how employee satisfaction and engagement link to customer behavior will yield only a tenuous, assumptive and anecdotal connection. Saboteurs , the employees who are the least committed to their employer.
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