eglobalis
OCTOBER 21, 2024
Deleting comments indiscriminately can fuel dissatisfaction and prompt customers to escalate their concerns on other platforms, leading to a reputation of evasion rather than accountability. If you’d like, don’t hesitate to share and connect with me here on LinkedIn. “How to Handle Customer Complaints Effectively on Social Media.”
ShepHyken
MAY 23, 2018
Two years ago I reported on NewVoiceMedia’s “serial switchers” report that indicated that $62 billion was lost due to poor customer service. Customers want and expect more than ever before – because that’s what we have we taught them. That failure results in 67% of customers becoming what they call “serial switchers.”
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Interactions
JANUARY 21, 2025
A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. Heres how an Intelligent Virtual Agent (IVA) that blends technology with the human touch can deliver the personalized, caring support your customers crave when the next crisis hits.
GetFeedback
DECEMBER 21, 2018
Only slightly more than 10% of consumers are willing to stay on the line for over five minutes for customer service. ( Genesys ). Faced with poor customer service, 20% of consumers would complain publicly via social media. ( 42% of respondents have left a business due to poor customer service. (
Experience Investigators by 360Connext
SEPTEMBER 29, 2014
When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 70% of shoppers have stopped buying goods or services from a company after experiencing poor customer service.
Vonage
FEBRUARY 23, 2017
Half of consumers move on after poor customer service. In NewVoiceMedia’s whitepaper, Serial Switchers Strike Again , we learned that 49 percent of consumers switch companies after receiving service that does not meet their expectations. Poor customer service costs business billions annually.
Experience Investigators by 360Connext
OCTOBER 29, 2014
Each time a customer leaves and returns, it costs the company money. And not to mention the word-of-mouth fallout from poor customer service. There are the famous examples now of fed-up customers doing everything from posting flaming sites to picketing outside the corporate office.
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