Connections Poor Customer Service Wait Times 
Interactions
JANUARY 21, 2025
A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. Heres how an Intelligent Virtual Agent (IVA) that blends technology with the human touch can deliver the personalized, caring support your customers crave when the next crisis hits.
Stella Connect
DECEMBER 15, 2021
Long wait times. It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. .
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CSM Magazine
DECEMBER 2, 2024
In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service. This becomes especially important when interactions involve more complex issues or specialized care.
InMoment XI
SEPTEMBER 12, 2024
Voluntary Churn: Voluntary churn occurs when a customer actively chooses to stop doing business with you. This may look like a customer buying from a competitor after experiencing long wait times with your organization. This decision is driven by dissatisfaction, a change in needs, or moving to a competitor.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. That’s where workflow automation tools come in.
Second to None
OCTOBER 23, 2018
Ultimately, pizza brands must be willing to collect, listen and respond to customer feedback to find success in the modern marketplace. Pizza Magazine Quarterly released a state of the industry report, offering insights into where your brand should focus its energy and resources to best connect with customers.
Interactions
MAY 22, 2019
It’s not when I’m comfortably sitting in my house with my laptop and phone, but instead when I’m running through the airport trying to book another flight because my connection was just cancelled, or trying to contact my hotel last minute so I can book another night. Long wait times. This is when the headaches start.
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