ECXO
NOVEMBER 25, 2024
Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! ROI Analysis: Calculating Value Beyond Costs A feature’s return on investment is not limited to direct financial gains. Can it create cross-sell or upsell opportunities?
Experience Investigators by 360Connext
DECEMBER 10, 2024
Customer experience leaders, you arent the only ones expected to prove ROI on your initiatives! But it is notoriously challenging to connect our individual efforts to clear benefits and ROI, because CX can span so many areas. But how do we connect our day-to-day activities and specific investments to these benefits?
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CloudCherry
SEPTEMBER 19, 2018
Most, however, struggle to see the results they’re looking for to back up the investment, which leaves stakeholders wondering if one can actually measure the ROI of a CEM program. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.
InMoment XI
AUGUST 18, 2022
More than ever before, proving the ROI of customer experience is absolutely vital. To reach the goal of a truly effective, ROI-focused CX program, we cycle our customers through our five step framework. A Common CX ROI Misperception. 3 Keys to Prove the ROI of Customer Experience. Those steps are: Design.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
You'll learn how to create more efficient marketing plans, tailor experiences to specific customer needs, and align your marketing efforts to improve both engagement and ROI!
CloudCherry
SEPTEMBER 19, 2018
Most, however, struggle to see the results they’re looking for to back up the investment, which leaves stakeholders wondering if one can actually measure the ROI of a CEM program. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.
eglobalis
DECEMBER 17, 2024
AI-Infused Workflows: Building Connected Journeys The true potential of AI lies not in isolated tools but in end-to-end workflows that transform every customer touchpoint. By connecting customer service, performance management, and workforce optimization, AI-infused workflows deliver seamless experiences.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression.
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In this ebook, we provide actionable steps you can take today to overcome these internal obstacles to create a unified view of the customer, drive cross-departmental action and connect CX program outcomes to ROI.
Advertiser: ZoomInfo
Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Conversations have always been at the heart of our most authentic relationships.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. Register today!
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