BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 59

Social Media Tips Sales Advertising 59

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. Ask “What does Sales need?” “How How can I help Product?”

How To 208

How To Self Service Banking Customer Satisfaction 208

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. Customer-focused businesses are beginning to leverage their support teams’ connection to the customer in ways that help the business grow. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Self Service Software Return on Investment 40

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Sales Velocity is another key to LTV. Sales Velocity is influenced in this order, from bottom to top of this list: MRR (monthly recurring revenue; a customer’s repeat purchases). XM annuities generate massive ROI.

Metrics 62

Metrics Management Effort Score ROI 62

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 88

Marketing B2C Social Media Multi-Channel 88

Seaton CX

NOVEMBER 1, 2022

You attended all those free webinars in the early days of the pandemic, before we all got so sick of Zoom meetings we wanted to claw our own eyes out. Alcohol sales plummet. Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. Think about it. Everyone is bought-in on January 1.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. If your brand’s sales and customer service departments aren’t working closely together, they should be.

Sales 40

Sales Customer Service Poor Customer Service Social Media 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

Joe Rawlinson

JANUARY 31, 2018

Of course, blog posts should also include and provide sales opportunities. At the end of each blog post, look for ways to include backlinks to specific sales pages in order to create a more seamless buying experience. Conduct Webinars to Answer Questions in Real Time. Educate Through Email Marketing.

Consumers 83

Consumers Brands Tools Marketing 83

Totango

FEBRUARY 14, 2020

It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team.

Customer Success 99

Customer Success Marketing Case Study Study 99

CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Video 52

Video Communication Training Social Media 52

ChurnZero

APRIL 15, 2022

If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. SalesIntel is a leading sales intelligence platform and B2B contact data provider.

ROI 98

ROI Data Examples Report 98

NobelBiz

NOVEMBER 20, 2023

Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls. Regular webinars and training materials can be instrumental in helping your team maximize the use of the new system​.

System 103

System Communication Contact Center Self Service 103

NetBase

JULY 3, 2020

And here are some stats to consider as you weigh your options: Fireworks sales are up as much as 200% this year. Looking at clusters of topics surrounding the Fourth of July, we see everything from cancelled displays to firework sales. The sooner you get ahead of it, the better your ROI will be. On average, Americans spend $6.8

Brands 95

Brands Marketing Travel Advertising 95

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

Feedbackly

OCTOBER 30, 2023

By doing this, you can even see directly how happier customers spend more – you can see an ROI of your experience optimization efforts. More importantly, these insights guide decision-making, helping businesses identify areas for improvement, prioritize initiatives, and personalize interactions to create meaningful connections.

Customer Journeys 52

Customer Journeys Customer Experience Effort Score Touchpoint 52

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 88

Social Media Management Multi-Channel Analytics 88

ChurnZero

MAY 17, 2019

Research has shown that the trend towards connecting Customer Success to revenue is growing ever stronger, but there is still much to be done. To delve more into this idea, earlier this week we partnered with the Customer Success Association to bring you a webinar on the topic of – The Case for Billable Customer Success.

Customer Success 64

Customer Success ROI Sales Groups 64

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? But organizing and facilitating a forum for your customers and industry to connect over the pains and passions of a shared profession is one of the most organic and authentic ways to build loyalty. “As Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Gainsight

OCTOBER 19, 2021

For example, SaaS companies invest a huge amount of money in their Marketing and Sales to acquire new customer logos every year. Every dollar invested in CS goes further than those invested in Sales and Marketing. . Map the costs of acquiring those tools with the ROI and figure out what is essential to include in your budget.

Resources 52

Resources Customer Success ROI Metrics 52

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

Return on Investment 89

Return on Investment Social Media Sales Metrics 89

Magellan Solutions

JULY 28, 2021

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. It is due to the fact that telemarketers tend to be forceful when it comes to closing the sales immediately. . Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation.

B2B 52

B2B Call Center Social Media Omni-Channel 52

Alida

DECEMBER 22, 2016

“It’s going to be about creating that direct connection and trust with the individual on a much more personal level.” It’s going to be about creating that direct connection and trust with the individual on a much more personal level,” she told CMO.com. How smart brands measure customer intelligence ROI.

Trends 0

Trends Social Media Advertising e-support 0

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. 3. Greater ROI.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. 3. Greater ROI.

Company 71

Company Strategy Tips Customer Success 71

BirdEye

SEPTEMBER 10, 2024

This is where webinars, case studies, and detailed product information play a significant role. Understanding the differences B2B marketing funnels typically involve longer sales cycles and multiple decision-makers, making it essential to maintain personalized, data-driven communication throughout the process.

Marketing 59

Marketing Social Media B2C B2B 59

Gainsight

OCTOBER 30, 2018

Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Maybe your product is not delivering on the promises made during the sales cycle, or perhaps it’s too complicated. 2: Churn is scaring away investors. These are all red flags.

ROI 61

ROI Customer Retention Social Media Roadmap 61

CustomerSuccessBox

APRIL 6, 2022

Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Inviting customers to webinars and events. Frequent sales checking to see how they are doing. Small gestures can be valuable.

Customer Success 52

Customer Success How To Conference Customers 52

Verint

MARCH 6, 2018

Attendees will learn about how artificial intelligence is helping companies—such as Amtrak, Charter Communications and SWBC—transform their businesses with AI strategies and solutions, apply data to develop and evolve conversational intelligence and business intents, and ultimately increase ROI. Global Connection Congress.

Self Service 35

Self Service Engagement Conference Customer Satisfaction 35

ChurnZero

SEPTEMBER 20, 2019

To talk on this topic of how to build effective Success Plans we hosted a well-attended webinar last week with Jackie Golden, CEO of LandNExpand. During the webinar she taught attendees how to: Identify the high value problems your customers have that your solution can solve. Q&A Recap. Speaker: Jackie Golden, CEO, LandNExpand.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

CustomerSuccessBox

MARCH 10, 2022

With a delayed shift from Sales to Customer Success, you risk losing the customer’s momentum and excitement. Send reminders to only the contacts who need them, and create tasks for yourself to assess their ROI and recommend possible upsells. Reminder emails. Self-Onboarding for new customers. Get new users up and running quickly.

Customer Success 52

Customer Success Poor Customer Service Customers Resources 52

ChurnZero

OCTOBER 25, 2019

To discuss this topic, we hosted a well-attended webinar last week with Jason Whitehead the Founder of Tri Tuns LLC, a Customer Success and Software Adoption Consulting firm. No worries if you missed the webinar (or would just simply like to view it again) you can view it on-demand here. Can you connect me to them?

Customer Success 49

Customer Success System Customers Software 49

Stella Connect

MAY 11, 2017

There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). Try Stella Connect out for yourself to see how we can help your service recovery). Your voice-of-customer (VoC) data collection program is an engine.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40