InMoment XI
NOVEMBER 12, 2024
Did you know consumers ranked social media in the top five most preferred channels for customer support? Furthermore, more than 80% of consumers expect a response from businesses on social media within two business days. What is Social Media Monitoring?
eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Studies by Forrester reveal that unaddressed complaints on social media can increase customer churn by up to 15%.
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GetFeedback
JANUARY 28, 2020
In this article, we are going to talk about how to use social media to attract and retain customers. The good thing about social media is that it allows you to build strong connections with your customers. It’s no doubt that you are using social media to engage with your customers.
GetFeedback
NOVEMBER 20, 2019
But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Why social media is a gold mine of customer feedback. billion people use social media. . And of those 2.82 billion people, many are your customers. .
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms.
InMoment XI
FEBRUARY 6, 2024
In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.
InMoment XI
FEBRUARY 2, 2024
Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? What is Hootsuite?
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
What steps occur before they are connected with an agent? Whether they are reaching out via chat, social media, or phone the end goal is always the same. Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out?
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. The Art of Social Media, and Enchantment: The Art of Changing Hearts, Minds and Actions. Street cred? Best-selling author of The Art of the Start 2.0,
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