Russel Lolacher

JUNE 29, 2021

World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. An Overview of your Social Brands. Those benefits? on Twitter ). Breakdown the Benefits.

Social Media 98

Social Media Infographics Travel Government 98

BirdEye

NOVEMBER 30, 2023

The travel industry has undergone remarkable transformation over the past few years. While online bookings are still popular, curated travel experiences are also gaining traction. Travelers are increasingly seeking off-beat destinations with guided tours. How do you market your travel agency?

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Tools Metrics Analysis 98

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Simple, but a really nice way to connect with customers in an unexpected way. What about when they complete a training process or post about your brand on social media? I love this example from Southwest Airlines.

How To 372

How To Airlines Social Media Tips 372

Brandwatch CX

FEBRUARY 1, 2019

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 101

Social Media Tools Metrics Analysis 101

BirdEye

SEPTEMBER 4, 2024

The travel bug is back in a big way! Though travelers are increasingly turning to online reviews for guidance, this trend presents a double-edged sword for travel and hospitality businesses. This comprehensive guide examines the 13 most influential travel review sites. Well, don’t be.

Travel 105

Travel Hotels Social Media Hospitality 105

GetFeedback

JANUARY 19, 2020

All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Posts and comments on social media.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Experience Investigators by 360Connext

MARCH 26, 2015

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable.

Travel 110

Travel Hotels Guest Experience Airlines 110

ijgolding

SEPTEMBER 18, 2014

We have been more than willing to furnish a consultant’s letter to confirm the above and his inability to travel. Channels Communication Channels Customer retention and loyalty Recovery Social Media Travel accessible Aer Lingus Brian Ward customer empathy customer experience emotional facebook functional Ryanair'

Airlines 211

Airlines Travel Social Media Course 211

ijgolding

NOVEMBER 25, 2014

Those of you who have ever seen the reaction of teenagers who have experienced a failing Wi-Fi connection will know exactly what I am talking about. I travel regularly with Virgin trains – their Wi-Fi has not worked properly for the last couple of years – it is Soooooo frustrating!!!

Social Media 212

Social Media Hotels Entertainment Retail 212

InMoment XI

FEBRUARY 7, 2024

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Each traveler is different, with unique needs, preferences, and motivations for travel.

Hotels 195

Hotels Guest Experience Travel Social Media 195

Experience Investigators by 360Connext

SEPTEMBER 24, 2014

I’ve taken advantage of this perk when traveling , most recently in New York City. One of the nice perks of being on a certain level with American Express is gaining access to Regus business lounges throughout the world. A Regus card shows up in the mail and I use it!

Customer Journeys 282

Customer Journeys Social Media Consulting Travel 282

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. In the rush to amaze and delight, a la Zappos , organizations often overlook ways to truly provide experiences meaningful to that customer. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Loyalty Programs 259

ijgolding

APRIL 9, 2020

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. First off, reaching customer service in the connected CRM configuration would translate into contacting a CHAT or digital assistant. www.cemantica.com.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

How To 52

How To Social Media Video Travel 52

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

How To 52

How To Social Media Video Travel 52

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

CX Accelerator

OCTOBER 21, 2019

And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. Social media is a goldmine for CX professionals for so many reasons. The ability to connect with other industry pros. But in truth, social media can become pretty overwhelming pretty quickly.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

InMoment XI

OCTOBER 19, 2021

But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. We also ask questions we should know the answer to, like “did you travel with us in the last 30 days?” We have agents on the phone, email, live chat, and social media messaging.

Analytics 221

Analytics Data Customer Experience Social Media 221

Experience Investigators by 360Connext

APRIL 23, 2015

If you travel a bit, as I do, this app can be a lifesaver. It organizes all your travel information in one place, so when I land in a strange airport, I can check the app on my phone to remember which hotel I booked and not rely on my memory. First, let me share my experience with TripIt the app. and the not so good. Think about it.

Social Media 110

Social Media Travel Rewards Programs Innovation 110

Customers That Stick

DECEMBER 18, 2014

I now represent Magical Travel, an agency which specializes in selling Disney vacations. book, movie, sporting event, relationship, travel). > In five years, the most important social media channel for customer service will be Facebook. > After our first family trip to Walt Disney World, I was hooked!

Customer Experience 162

Customer Experience Travel Sports Social Media 162

CX Accelerator

OCTOBER 21, 2019

And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. Social media is a goldmine for CX professionals for so many reasons. The ability to connect with other industry pros. But in truth, social media can become pretty overwhelming pretty quickly.

Tools 182

Tools Customer Experience Social Media Customer Journeys 182

BirdEye

MARCH 27, 2025

Yet many businesses overlook this step and choose usernames that are hard to remember, unsearchable on social media platforms, or dont align with their brand identity. Think of it as a business card that travels across social feeds, DMs, and search results. Table of contents What is an Instagram username?

Brands 52

Brands Tips Social Media Examples 52

Thematic

FEBRUARY 24, 2025

Social media listening – Analyze comments, mentions, and discussions about your brand. Yet, many businesses struggle to connect the dots and gain a holistic view of their customer journey. Social media platforms – Where customers engage with brands, leave reviews and ask questions.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Experience Investigators by 360Connext

AUGUST 4, 2020

Informal data like customer anecdotes, open-ended feedback on surveys, and comments on social media can also help you stay connected to who your customer is. Interviewing customers, former customers, and almost-customers is a great way to really listen to the people who actually traveled through the customer journey.

Customer Journeys 265

Customer Journeys Data How To Social Media 265

BirdEye

FEBRUARY 20, 2025

They cover various industrieshospitality, retail, real estate, healthcare, and personal servicesallowing businesses to connect with targeted audiences. Some are known for comprehensive reviews and ratings, while others focus on social proof through user-generated content, making them highly trusted by Australians. Smile.com.au

Automotive 94

Automotive Insurance Healthcare Hospitality 94

TechSee

SEPTEMBER 24, 2019

Sam travels often for business. With the increasing number of customer touchpoints – email, ecommerce sites, self-service channels, social media, and of course physical locations and phone-based service – companies have more opportunities than ever to interact with their customers.

Self Service 150

Self Service Strategy Customer Experience Hotels 150

Thematic

JANUARY 21, 2025

Have you ever wondered how businesses make sense of thousands of customer reviews, emails, and social media comments? Text analytics acts as a secret decoder for all the text your business interacts with—customer reviews, social media comments, emails, and more. They use text analytics ! So, what is text analytics?

Analytics 62

Analytics Data Social Media Analysis 62

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. million global participants.

Data 195

Data Social Media Net Promoter Score Analysis 195

CSM Magazine

NOVEMBER 25, 2024

AR-enhanced broadcasts allow listeners to visualize narratives or immerse themselves in settings, such as a travel show that takes viewers on virtual trips to exotic places. Utilizing Social Media Platforms Social media continues to be an asset for broadening outreach and connecting with audiences effectively.

Innovation 52

Innovation Social Media Entertainment Video 52

NICE inContact

OCTOBER 4, 2019

The habits and expectations of people today revolve around our capacity to be mobile, to be continuously connected — anywhere, anytime. While shopping, at the movies, cooking dinner, waiting in line, or traveling. Such prioritization, or “social influence”, can and should be calculated systematically and interpreted at scale.

Airlines 138

Airlines Social Media Travel Metrics 138

Experience Investigators by 360Connext

APRIL 14, 2020

If you don’t have any data: Consider places that can give you some, like customer service case codes and social media discussions. Are they traveling through your site differently? What are your customers saying on social media? I consider three categories when gathering data for journey maps.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Wired and Dangerous

NOVEMBER 26, 2018

Making a strong personal connection is a key for attracting and retaining these folks. It takes a great attitude to establish the kind of connection millennials crave. They will also tell other customers about their experience with your business most likely using some form of social media.

Social Media 117

Social Media Entertainment Hospitality Travel 117

C3Centricity

OCTOBER 26, 2014

He resonated with them by providing a solution to their need of travelling more quickly, but in an exciting new way. Furthermore, an emotionally charged ad is more likely to be shared with their friends on social media. A more recent quote with a similar sentiment comes from the late Steve Jobs of Apple.

Customer Satisfaction 223

Customer Satisfaction Marketing Advertising Video 223

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

C3Centricity

AUGUST 13, 2018

Their advertising agency is of course the major source of the samples, but employees who travel are also encouraged to take photos of ads and promotional materials which are then added to the library. Which social media channels are most popular with category users? #brand #marketing #communications Click To Tweet.

Advertising 212

Advertising Social Media Exercises Course 212