Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. Unlike traditional pre-match betting, in-play betting allows sports fans to place wagers on games as they unfold in real-time.

Sports 52

Sports How To Gamification Tips 52

Experience Matters

NOVEMBER 24, 2014

They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.” C reate connections. With My Guests” pin and select one of many unique gifts not available to the general public (a few employees were sporting a very sharp-looking Thunder scarf). The acronym CLICK!

Sports 308

Sports Customer Experience Professionals Consulting Survey 308

Kerry Bodine

JANUARY 10, 2020

Gather existing customer, operational, and financial data from across your organization to start to (in)validate your hypotheses and connect the work of seemingly far-flung groups to your initiative. The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co.

Customer Journeys 156

Customer Journeys Sports How To Groups 156

Kerry Bodine

JANUARY 10, 2020

Gather existing customer, operational, and financial data from across your organization to start to (in)validate your hypotheses and connect the work of seemingly far-flung groups to your initiative. The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co.

Customer Journeys 156

Customer Journeys Sports How To Groups 156

AWS Machine Learning

DECEMBER 23, 2024

We use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience. Additionally, you need an Amazon Connect instanceyou use the instance Amazon Resource Name (ARN) in a later step. For ConnectInstanceARN , enter the ARN of your Amazon Connect instance. Choose Next. Choose Submit.

Virtual Agent 119

Virtual Agent Self Service Travel Connections 119

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Thanks to all speakers, attendees, and partners for making Optimove Connect 2025 an unforgettable event!

Connections 52

Connections Gamification Marketing CRM 52

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 197

Sports Customer Experience Travel B2C 197

ShepHyken

DECEMBER 24, 2024

If CX were a sport, what position would you play and why? Connect with Shep on LinkedIn. Whats the first thing you think about when designing a new CX strategy? The customer. Start with the end in mind! Ask, What do we want the customer to experience? and work backward from there. Id play center on a hockey team.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

ShepHyken

MARCH 19, 2025

Instead, consider giving employees a bonus day (or two) off or an experience, such as tickets to a sporting event or concert. Everyone who knew him felt a connection. Connect with Shep on LinkedIn. Those are memorable. Id like to close by mentioning my friend John Ruhlin once more. He had many best friends.

Sports 76

Sports Customer Service Training Customers Connections 76

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. His work transformed sports sponsorship media evaluation through innovative, AI-powered solutions.

Sports 98

Sports Video Analysis Multi-Channel 98

Comm100

DECEMBER 10, 2024

They connected Comm100 Live Chat to their CRM, enabling their agents to get detailed information about each player, including their spending patterns, before engaging them. Proactive outreach not only keeps your brand top of mind but also strengthens player loyalty by showing that your connection goes beyond transactions.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

AWS Machine Learning

JUNE 20, 2024

In this post, we present a solution for configuring SageMaker notebook instances to connect to Amazon Bedrock and other AWS services with the use of AWS PrivateLink and Amazon Elastic Compute Cloud (Amazon EC2) security groups. Solution overview The following example architecture shows a SageMaker instance connecting to various services.

Connections 110

Connections Groups Innovation Automotive 110

Experience Investigators by 360Connext

APRIL 27, 2021

Every piece of customer communication is a chance to connect. Your customers will feel connected to your brand when Cheryl asks if there’s anything else she can do for them, not when “service@yourdomain” confirms order #IR-1496279-8. Customer experience is a long game and a team sport. Personalize your communications.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Out of 35 total responses, 53 majors, minors, and graduate degrees were represented, and some clear leaders emerged. Eric Engwall.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Tips Engagement Analytics 69

Experience Investigators by 360Connext

DECEMBER 8, 2020

When you can connect the dots to understand what CX efforts drive business results, you can work deliberately towards driving even better results, and do so with the buy-in of leaders who recognize the effect CX is having on their goals as well. . Customer experience is a team sport. If not, how can they be included in the future?

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Experience Investigators by 360Connext

MARCH 5, 2024

They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. HR and L&D teams enable employees with the processes, technology, and education they need to thrive.

Employee Experience 260

Employee Experience Customer Experience Customer Journeys Net Promoter Score 260

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

BirdEye

AUGUST 3, 2022

Let’s say you own a sporting goods store and there’s an upcoming half-marathon race in your area. Let’s return to our sporting goods store example. Our all-in-one platform makes it easy to connect with your customers via text, social media, Webchat, and email using a single, streamlined inbox. Direct marketing in action.

Connections 98

Connections Strategy Marketing Social Media 98

ECXO

JULY 16, 2024

Sleep facilitates the brain’s ability to connect disparate ideas and think outside the box. Real-World Examples: Sleep and Business Success The Connection Between Sleep and Athletic Performance: Professional athletes understand the critical role of sleep in achieving peak performance.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas. Connect with Shep on LinkedIn.

Customer Service 73

Customer Service Sports Rewards Programs Comparison 73

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. Best of all, it works.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

AWS Machine Learning

MARCH 11, 2025

Five domains in CRAG dataset are Finance, Sports, Music, Movie, and Open (miscellaneous). Domain Question Question Type Sports Can you carry less than the maximum number of clubs during a round of golf? You can connect with Prasanna on LinkedIn. The following table provides example questions with their domain and question type.

Comparison 99

Comparison e-support Knowledge Base Sports 99

CSM Magazine

OCTOBER 24, 2024

It enhances player revelry by offering auditory cues that complement the visual elements of the sport. The term SFX meaning in games, refers to sound outcomes, which might be brief audio clips that offer comments on sports events. The importance of sound design in slots can’t be overstated.

Sports 52

Sports Transportation Video Entertainment 52

Optimove

DECEMBER 9, 2024

With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences. Why is gamification important for iGaming and sports betting operators? What makes this partnership unique in the iGaming and sports betting industry?

Gamification 52

Gamification Engagement Sports CRM 52

Happy or Not

FEBRUARY 2, 2023

By connecting customer feedback to your target audience’s demographic data. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. The post Connect customer feedback to your target audience with HappyOrNot Demographics appeared first on HappyOrNot. So how is this made possible? s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. The best way to do that is to share both data and stories that connect emotionally with leaders.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Video 52

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. But Nike’s digital presence isn’t just about functionality; it’s about staying connected with customers. “Just Do It” – now that’s a recognizable slogan!

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

ijgolding

NOVEMBER 1, 2016

In fact, our ability to connect to Wi-Fi is possibly seen by some as even more important than water these days!! Order also includes BT Sport at no additional cost. 22nd August 2016 – Installation date – phone line and broadband disconnected. Agent confirms error, Openreach did not connect as requested. Mb/s download.

Examples 120

Examples Customer Experience Sports Airlines 120

AWS Machine Learning

MARCH 4, 2025

You can use AWS PrivateLink to create a private connection between your VPC and Amazon Bedrock. With a background in application development and enterprise architecture, he has worked with customers across sports, finance, energy, and professional services sectors. Your data remains in the AWS Region where the API call is processed.

Knowledge Base 102

Knowledge Base Analysis Resources Tools 102

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. Connect with Shep on LinkedIn.

Sports 146

Sports Customer Service Training Customer Service Training 146

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. Identify and Measure Key Performance Indicators (KPIs) Understanding the connection between CX initiatives and KPIs is crucial. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260