Experience Investigators by 360Connext

MAY 19, 2020

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Involve learning in technology and tool rollouts.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

AWS Machine Learning

NOVEMBER 14, 2024

Have you ever stumbled upon a breathtaking travel photo and instantly wondered where it was and how to get there? billion international arrivals in 2023, international travel is poised to exceed pre-pandemic levels and break tourism records in the coming years. It’s like having your own personal travel agent whenever you need it.

Travel 107

Travel Hotels Tools Innovation 107

Customer Bliss

AUGUST 30, 2021

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. Technology alone will not solve everything. Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you.

Case Study 310

Case Study Hotels Travel Company 310

ShepHyken

JANUARY 28, 2025

How can technology help create a seamless customer experience within a loyalty program? Combined with a great experience, they create an emotional connection that leads to true loyalty. Technology has transformed loyalty programs by creating a more seamless and personalized experience.

Loyalty Programs 85

Loyalty Programs Loyalty Customer Experience Rewards Programs 85

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. Encourage user-generated content and peer-to-peer interactions.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

BlueOcean

JULY 20, 2023

Let’s explore when and how it makes good business sense to connect with your prospective partners at each stage of the RFP process. Best Use of Time: Get your technology troubleshooting out of the way before the meeting starts – or build in five minutes at the front of the agenda for things to go wrong. Natural dialogue is harder.

Contact Center 294

Contact Center Travel Culture Meeting 294

Steve DiGioia

FEBRUARY 15, 2021

Emotions and the style of speech used is the best way to connect with the customer and to engage in a meaningful conversation. Speaking of looking directly at your customer, the best way to connect with your customer is to look at them when you’re speaking. This makes it impossible to use this tactic to “connect”. Exclusivity.

Customer Service 348

Customer Service Hotels Customers Travel 348

ECXO

JUNE 11, 2023

Incorporate emerging technologies – staying up to date with emerging technologies can help you create a cutting-edge experience that sets you apart from the competition. From conducting thorough research to incorporating emerging technologies, companies must take a holistic approach to designing a successful experience.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

CSM Magazine

DECEMBER 20, 2024

The popularity of eSIM technology has grown rapidly, offering users convenience, flexibility, and seamless connectivity without the need for a physical SIM card. Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider.

Travel 52

Travel Connections Conference Customers 52

InMoment XI

OCTOBER 19, 2021

But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. We also ask questions we should know the answer to, like “did you travel with us in the last 30 days?” The Power and Limitations of Technology. The Humble Beginnings of Surveys.

Analytics 370

Analytics Data Customer Experience Social Media 370

ShepHyken

JANUARY 21, 2025

A few years ago, I wrote about this and shared the example of Ciari, the manufacturer of guitars that fold in half and fit in a backpack for easy travel. The newest technology does away with the key, replacing it with a plastic card that looks like a credit card. Connect with Shep on LinkedIn. Today, its even more convenient.

Customer Experience 79

Customer Experience Travel Customer Service Training Customers 79

TechSee

SEPTEMBER 22, 2020

Augmented Reality technology is already firmly entrenched in the field service industry and wider adoption is being driven by the need to overcome the operational challenges posed by the COVID-19 pandemic. The technology can recognize the equipment, and identify specific parts including wires, cables, pipes, fuses and bearings.

Self Service 207

Self Service Travel Knowledge Base Technology 207

InMoment XI

FEBRUARY 7, 2024

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Each traveler is different, with unique needs, preferences, and motivations for travel.

Hotels 195

Hotels Guest Experience Travel Social Media 195

ShepHyken

OCTOBER 30, 2020

She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. As new technologies evolve and adapt, modern businesses are finding new opportunities to have engaging, empathetic and efficient conversations with their customers. 2 Voice Technology Improves Accessibility.

Technology 107

Technology Customer Service Guidelines Travel 107

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella.

Sports 197

Sports Customer Experience Travel B2C 197

AWS Machine Learning

JUNE 20, 2024

In this post, we present a solution for configuring SageMaker notebook instances to connect to Amazon Bedrock and other AWS services with the use of AWS PrivateLink and Amazon Elastic Compute Cloud (Amazon EC2) security groups. Solution overview The following example architecture shows a SageMaker instance connecting to various services.

Connections 100

Connections Groups Innovation Automotive 100

TechSee

OCTOBER 5, 2021

While it’s true that global crises are generally impossible to predict, what has become crystal clear is the importance of having technologies in place that allow industries – especially those that provide critical field services — to adapt to changing conditions, and to return to normal quickly after the crisis hits.

How To 207

How To Transportation Customer Satisfaction Insurance 207

AWS Machine Learning

MARCH 14, 2025

The infrastructure operates within a virtual private cloud (VPC) containing public subnets in each Availability Zone, with an internet gateway providing external connectivity. We utilize service discovery to connect Amazon ECS services with DNS names. Krishna Gourishetti is a Senior Software Engineer for the Bedrock Agents team in AWS.

Groups 107

Groups Sports CRM Tools 107

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. As technology helps eCommerce scale sales, it also provides solutions for personalized customer service as the customer base grows into thousands or even millions.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

AWS Machine Learning

JANUARY 24, 2025

Create an AWS KMS VPC interface endpoint Now you can create an interface VPC endpoint (PrivateLink) to establish a private connection between the VPC and AWS KMS. ENIs allow the Amazon Bedrock job to connect to resources in your VPC. In his spare time, Vishal loves making short films on time travel and alternate universe themes.

Policies 111

Policies Groups Resources Training 111

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

ijgolding

NOVEMBER 25, 2014

Those of you who have ever seen the reaction of teenagers who have experienced a failing Wi-Fi connection will know exactly what I am talking about. I travel regularly with Virgin trains – their Wi-Fi has not worked properly for the last couple of years – it is Soooooo frustrating!!!

Social Media 212

Social Media Hotels Entertainment Retail 212

TechSee

MARCH 9, 2020

Video is emerging as a key technology that enables companies to conduct business as usual during crisis events when physical proximity is impossible or strongly discouraged. Visual Assistance delivers clear cost savings and reduces the need for experts to travel by effectively extending their reach. Keeping safe with video support.

Travel 136

Travel Contact Center Transportation Video 136

TechSee

OCTOBER 7, 2024

In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries. Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

AWS Machine Learning

JANUARY 13, 2025

As enterprises continue to grow their applications, environments, and infrastructure, it has become difficult to keep pace with technology trends, best practices, and programming standards. Amazon Q connects to your data and makes sense of it with just a click. In her spare time, she enjoys traveling and hiking. The best part?

Innovation 100

Innovation Knowledge Base Policies Guidelines 100

DCX

JANUARY 19, 2025

Whether it’s leveraging AI to predict needs, fostering curiosity to uncover hidden insights, or putting people first to create meaningful connections, the key to success is being deliberate about how you show up for customers. Download the Free Guide Delta’s AI Travel Concierge: Smarter, Smoother Journeys What’s happening?

Travel 52

Travel Customer Centricity Culture Brands 52

AWS Machine Learning

FEBRUARY 14, 2024

With the advent of generative AI solutions, organizations are finding different ways to apply these technologies to gain edge over their competitors. In the following example, we implement a use case from the travel and hospitality industry to implement a personalized travel itinerary planner for customers who have upcoming travel plans.

Chatbots 136

Chatbots Travel Hospitality Data 136

Customer Bliss

MAY 4, 2017

Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. About Tabitha.

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

GetFeedback

JULY 19, 2019

With advances in and the rapid adoption of technology, we’re able to interact with customers in different ways and places all along the customer journey. The airline tracked this back to a lack of amenities for early morning travelers. Connect with him: convinceandconvert.com | @convince .

ROI 309

ROI How To Touchpoint Hotels 309

Blake Morgan

SEPTEMBER 17, 2024

Linda Jojo, EVP and Chief Customer Officer, is leading this transformation by integrating technology with a customer-first approach. It’s about using technology to improve both employee and customer experiences,” she explains. These features empower passengers to manage their travel efficiently, reducing bottlenecks.

Airlines 59

Airlines Technology Self Service Customer Experience 59

Experience Investigators by 360Connext

APRIL 13, 2021

They boast about how often they survey customers, collect feedback via fancy technologies, and produce reports with color-coded graphs. Word clouds can help others in the organization connect with the real language customers use again and again! Connecting with specific teams to share insights directly from customers.

Customer Journeys 291

Customer Journeys How To Feedback Brands 291

AWS Machine Learning

JUNE 20, 2022

You can utilize advances in self-service technology to automate appointment scheduling. In this blog post, we show you how to build a self-service appointment scheduling solution built with Amazon Lex and Amazon Connect. This will immediately place an outbound call request to connect the customer with the employee using Amazon Connect.

Connections 91

Connections Self Service Resources Innovation 91

TechSee

SEPTEMBER 24, 2019

Sam travels often for business. This article underscores the importance of creating a streamlined and reliable customer experience and explains several technological approaches that can help deliver it. In fact, 95% of customers use three or more channels to connect with a company in a single service interaction.

Self Service 150

Self Service Strategy Customer Experience Hotels 150

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.

Video 141

Video Contact Center Call Flow Financial 141

rethinkCX

JANUARY 27, 2025

Ron is a seasoned BPO and customer experience (CX) sales leader with extensive global experience across industries such as retail, travel, healthcare, banking, technology, and gaming. What began as a temporary job quickly turned into a career path as he discovered his love for connecting with people, solving problems, and networking.

Roadmap 52

Roadmap Healthcare Call Center Travel 52

DCX

FEBRUARY 16, 2025

It lives in the moments when something exceeds expectations; when a human connection sparks joy; when a product or service delivers something you didn’t even know you needed. Source Verizon’s 2024 Consumer Connections Report Why it matters: Technology is reshaping relationships, family life, and daily experiences.

Video 52

Video Airlines Travel Connections 52

AWS Machine Learning

JANUARY 24, 2025

In this architecture, the end-user request usually goes through the following components: Authentication layer This layer validates that the user connecting to the application is who they say they are. In his free time, Tej enjoys music, playing basketball, and traveling.

Knowledge Base 105

Knowledge Base Groups Data How To 105