Retently
NOVEMBER 27, 2024
Platforms like Instagram, TikTok, and Facebook have blurred the lines between scrolling and shopping, creating huge opportunities for brands to connect directly with consumers. To connect better with your audience, it’s important to dig deep into buyer personas. Addressing these insights can directly improve conversion rates.
InMoment XI
FEBRUARY 24, 2022
To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. but the point is that storytelling connects humans together—and it can do the same with your customers and executives. Tip #3: Use Small, Real Money Examples.
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C3Centricity
DECEMBER 10, 2024
Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. How CPG Brands Can Apply This Product Personalisation: Coca-Colas “Share a Coke” campaign swapped logos for popular names, creating a deep emotional connection.
InMoment XI
MARCH 14, 2025
Our out-of-the-box methodology focuses on: Connection to the customer Asking probing questions Reducing customer effort Each of these categories has an associated score, which is customized based on relative importance to your business. With InMoment, you can connect agent performance metrics to service standards and QA Scoring.
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey. Nichole Devolites is joining us on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle.
Experience Investigators by 360Connext
DECEMBER 15, 2023
15 Tips to Help You Communicate About Customer Experience 1. The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. Connect the employee experience to the customer experience in big ways.
Steve DiGioia
FEBRUARY 18, 2021
Let them find a way to connect with the customers based on their daily interactions with them. – Tip #29 appeared first on Steve DiGioia. But since they have the position, they think they know better…but do they? Don’t Make Your Employees Read From a Script. Give your employees some “freedom of speech”.
Speaker: Carolyn Clark and Miriam Connaughton
In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive. Including how to lean into partnering with your internal communications team to create a transparent, authentic, and connected employee experience.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
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