Thematic

MARCH 26, 2025

So, if a business notices that 15% of customer complaints over the last 30 days mention long wait times for support—this suggests a real operational issue. Impact-Driven Connects user pain points to business impacts such as usability, accessibility, or revenue growth "You should add a dark mode option."

Feedback 62

Feedback Social Media Analysis Survey 62

BirdEye

MAY 4, 2021

Ride-hailing apps allow users to find reliable transport with just the click of a button. Patients who try to get in contact with providers often face frustratingly long wait times. There’s no need for them to wait on hold -— they can get connected and schedule appointments within minutes.

Healthcare 105

Healthcare Strategy Marketing Social Media 105

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

e-support 86

e-support Customer Centricity Apparel Leadership 86

CSM Magazine

JULY 15, 2024

This helps customers connect using their chosen method which boosts accessibility and happiness. In addition, automated systems for regular questions could make communication smoother and lessen waiting times. Apply stringent processes for handling goods in order to avoid any harm during transportation.

Customer Service 52

Customer Service How To Customer Service Representative Transportation 52

ReviewTrackers

FEBRUARY 4, 2019

Just like in retail, travel and transportation, financial services, automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. Doing so will improve and strengthen the connections you have with existing and potential patients. Get creative with the wait.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

Comm100

AUGUST 23, 2018

There are several ways that companies are opting to use third-party messaging systems to connect with their customers. This gives customers another option for connecting with their favorite companies on the go, outside of the company’s native app. One is by providing customer service directly on messaging apps. Who is doing this right?

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Transportation is what we do,” he added. We have to solve that because people want to be connected.

Report 52

Report Airlines Healthcare Transportation 52

Magellan Solutions

DECEMBER 7, 2022

It was first thought of as a way to improve access to health care and to help doctors connect with patients. Parents can use telehealth services to immediately connect with doctors who can provide answers, a diagnosis, and even a prescription, when necessary, rather than relying solely on online searches. HOW TELEHEALTH WORKS?

Healthcare 75

Healthcare Insurance Hospitality Consulting 75

BirdEye

MAY 2, 2024

Have you ever wondered what can transport your dental business to the #1 spot so that you can scale your practice rapidly? Studies show that 68% of the time, consumers check online reviews before choosing a business to work with. We have the secret sauce for you – specific, personalized, and detailed 5-star reviews.

Examples 75

Examples Healthcare Social Media Transportation 75

CSM Magazine

OCTOBER 12, 2022

With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. The internet of things (IoT) is a network of devices that are connected to the internet. Customers can get their questions answered quickly and easily, without having to wait on the phone or sending an email.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

CSM Magazine

MARCH 9, 2018

For optimal inventory management, it’s also important to have stock in the right place at the right time. After all, you don’t want to have lots of a product in one location if another store really needs it, particularly if transport times between the destinations is long. Build Better Relationships With Suppliers.

Customer Satisfaction 40

Customer Satisfaction Management How To Transportation 40

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

e-support 52

e-support Customer Centricity Apparel Leadership 52

Think Customers

NOVEMBER 4, 2019

The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

SmartMessage Blog

NOVEMBER 20, 2019

HelloFresh’s chatbot Freddy has reduced average customer wait time on social customer care channels by 38%, despite a 44% increase in total conversations. Freddy also managed to bring in five times more daily users than average in a Black Friday promotion. Transportation. An effective channel so far. Public Service.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49

SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

Retail 40

Retail Examples Customer Experience Social Media 40

Happy or Not

APRIL 1, 2025

Collecting customer feedback at the right place and time allows businesses to understand these unique interactions and optimize services accordingly. For example, feedback collected at a checkout counter may focus on wait times, staff friendliness, or payment options.

36

36

Magellan Solutions

AUGUST 19, 2020

Live chat support cuts the wait time for customer service, while still establishing an effective connection with customers. Instead of waiting for an email response or their phone call being queued, customers can receive a faster response from your brand. This can negatively affect customer experience.

e-support 52

e-support Wait Times Hospitality Travel 52

Qualtrics

JANUARY 2, 2019

Win: Connected Government Act passes. The January 2018 passage of the Connected Government Act was a win for government CX because it requires new or updated public-facing federal websites to be mobile friendly. First, a look at the wins. The 21st Century Idea Act also passed in December, more on that here.).

Government 20

Government Customer Experience Chief Customer Officer Transportation 20

West Monroe

JANUARY 23, 2022

This dynamic makes the connecting sides between those points sometimes hard to identify and define, and the space inside the triangle difficult to traverse. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem. The industry at a glance.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Happy or Not

JANUARY 23, 2025

The role of emotional connection in building relationships Creating an emotional connection with customers helps businesses leave a lasting impression. Creating personalized experiences Personalized experiences are key to fostering customer relationships, improving customer interactions, and creating lasting connections.

Customer relationships 36

Customer relationships Analytics Feedback Effort Score 36