Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Since the weather postponed travel, our team added a half day to the conference. Top 10 Takeaways from the Calabrio Customer Connect. The Digital Transformation of the Contact Center Is Still Happening.

Connections 147

Connections Contact Center Analytics Travel 147

ijgolding

SEPTEMBER 25, 2018

However, whilst I will never take for granted how lucky I am being able to travel around the globe, it is not quite as glamorous as you might think. Most of my life is spent on buses, taxis and trains, travelling to chaotic, disorganised airports, being herded along with my fellow passengers like cattle to my economy class seat!!

Travel 247

Travel Hotels Customer Journeys Transportation 247

AWS Machine Learning

NOVEMBER 14, 2024

Have you ever stumbled upon a breathtaking travel photo and instantly wondered where it was and how to get there? billion international arrivals in 2023, international travel is poised to exceed pre-pandemic levels and break tourism records in the coming years. It’s like having your own personal travel agent whenever you need it.

Travel 110

Travel Hotels Tools Innovation 110

AWS Machine Learning

MARCH 4, 2025

Amazon Bedrock Knowledge Bases offers a fully managed Retrieval Augmented Generation (RAG) feature that connects large language models (LLMs) to internal data sources. Then you can run the following code to test your AWS and knowledge base connection: # Test AWS connection # Create a session using your AWS credentials session = boto3.Session()

Knowledge Base 87

Knowledge Base Travel Policies e-support 87

Customer Bliss

AUGUST 30, 2021

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you. More Resources on This Topic.

Case Study 310

Case Study Hotels Travel Company 310

BlueOcean

JULY 20, 2023

Let’s explore when and how it makes good business sense to connect with your prospective partners at each stage of the RFP process. Yes, there’ll be travel and calendars to coordinate. Running your procurement process with a virtual approach saves you on travel expenses or the cost of hosting. It’s also much easier to schedule.

Contact Center 294

Contact Center Travel Culture Meeting 294

GetFeedback

FEBRUARY 15, 2019

Connect on an emotional level with your customers. Research shows that the best customer experiences stem from an employee developing an emotional connection with a customer. With the prevalence of social media, customer reviews travel quick and have a broader audience.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

Steve DiGioia

FEBRUARY 15, 2021

Emotions and the style of speech used is the best way to connect with the customer and to engage in a meaningful conversation. Speaking of looking directly at your customer, the best way to connect with your customer is to look at them when you’re speaking. This makes it impossible to use this tactic to “connect”.

Customer Service 348

Customer Service Hotels Customers Travel 348

Customer Bliss

AUGUST 3, 2017

There’s been tons of research on the connection between emotions and customer experience/marketing, including this work from Northwestern in 2008. Harvard Business Review even has this headline from last year: “An Emotional Connection Matters More Than Customer Satisfaction.” ” This certainly makes sense to me.

Customer Experience 236

Customer Experience Travel Touchpoint Connections 236

AWS Machine Learning

JUNE 20, 2024

In this post, we present a solution for configuring SageMaker notebook instances to connect to Amazon Bedrock and other AWS services with the use of AWS PrivateLink and Amazon Elastic Compute Cloud (Amazon EC2) security groups. Solution overview The following example architecture shows a SageMaker instance connecting to various services.

Connections 105

Connections Groups Innovation Automotive 105

ijgolding

MARCH 19, 2018

Being a regular traveller, I have witnessed the very worst human nature has to offer. The thing about air travel, is that it is a customer experience rife with stress. Travelling is tiring – it is physically and mentally draining. However, as a regular traveller, I know that these things happen.

Hotels 209

Hotels Airlines Travel How To 209

InMoment XI

FEBRUARY 7, 2024

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Each traveler is different, with unique needs, preferences, and motivations for travel.

Hotels 195

Hotels Guest Experience Travel Social Media 195

Experience Investigators by 360Connext

APRIL 27, 2021

Travel your customer journey , and look for quick fixes. Every piece of customer communication is a chance to connect. Your customers will feel connected to your brand when Cheryl asks if there’s anything else she can do for them, not when “service@yourdomain” confirms order #IR-1496279-8. Step 2: Improve. Be your own customer.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

ECXO

DECEMBER 25, 2024

To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. Why It Works: Community-building enhances customer connection and generates organic advocacy. By understanding the desires of modern travelers for unique, affordable accommodations, Airbnb disrupted the hospitality industry.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ShepHyken

JANUARY 28, 2025

Combined with a great experience, they create an emotional connection that leads to true loyalty. For example, many prefer booking their travel through their bank’s credit card programs, which offer points or perks that can be used for flights, hotels, or car rentals.

Loyalty Programs 85

Loyalty Programs Loyalty Customer Experience Rewards Programs 85

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Selina connectors are people who connect people, places, and communities around the world.

Customer Experience 196

Customer Experience Hospitality Leadership Culture 196

InMoment XI

OCTOBER 19, 2021

But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. We also ask questions we should know the answer to, like “did you travel with us in the last 30 days?” The Humble Beginnings of Surveys. Before I jump into the deep end, let’s start at the beginning.

Analytics 370

Analytics Data Customer Experience Social Media 370

CSM Magazine

DECEMBER 20, 2024

The popularity of eSIM technology has grown rapidly, offering users convenience, flexibility, and seamless connectivity without the need for a physical SIM card. Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider.

Travel 52

Travel Connections Conference Customers 52

ijgolding

APRIL 9, 2020

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. First off, reaching customer service in the connected CRM configuration would translate into contacting a CHAT or digital assistant.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Strategy Marketing 52

ShepHyken

JANUARY 21, 2025

A few years ago, I wrote about this and shared the example of Ciari, the manufacturer of guitars that fold in half and fit in a backpack for easy travel. Connect with Shep on LinkedIn. But, what if that convenience was built into the product? I referred to it as the most convenient guitar on the planet.

Customer Experience 79

Customer Experience Travel Customer Service Training Customers 79

Blake Morgan

OCTOBER 15, 2024

While AI can help scale services, it doesn’t replace human connection. One standout example of Henrik’s innovation is BarkAir, the world’s first airline for dogs, designed to create tailored travel experiences for pets and their owners.

Leadership 72

Leadership Self Service Airlines Travel 72

AWS Machine Learning

JANUARY 24, 2025

Create an AWS KMS VPC interface endpoint Now you can create an interface VPC endpoint (PrivateLink) to establish a private connection between the VPC and AWS KMS. ENIs allow the Amazon Bedrock job to connect to resources in your VPC. In his spare time, Vishal loves making short films on time travel and alternate universe themes.

Policies 113

Policies Groups Resources Training 113

ShepHyken

JANUARY 10, 2024

Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Travel 98

Travel Customer Service Airlines Poor Customer Service 98

TechSee

AUGUST 17, 2023

Here are eight ways a remote video platform can achieve this: Real-time remote assistance: Field service technicians can connect with experts or senior colleagues in real time through the video platform. This minimizes the need for unnecessary travel and allows for preliminary assessments before deciding if an on-site visit is required.

Video 205

Video Knowledge Base Travel Tips 205

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Simple, but a really nice way to connect with customers in an unexpected way. While it’s great to send personal notes, of course, it’s possible to get creative. I love this example from Southwest Airlines.

How To 372

How To Airlines Social Media Tips 372

Customer Bliss

AUGUST 29, 2019

Exceptional CX is memorable and good news travels fast. Making a human connection with a store employees lets shoppers determine whether they can relate to and agree with their opinion. Here are 3 major findings that I want you to share with you from this comprehensive research: 8/10 Gen Z’ers Are Willing to Give Brands Another Chance.

Customer Journeys 227

Customer Journeys Customer Experience Case Study Consumers 227

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. Cost saving vs. revenue generating : she spent time connecting the dots between the data and abandoned contacts – phone call, chat, e-mail.

Sports 197

Sports Customer Experience Travel B2C 197

CloudCherry

MARCH 19, 2019

“Firms will continue to regard CX as a collection of continuous improvement projects until they see an irrefutable, directly attributable connection to returns.” – Forrester, Hardwire Customer Experience 2018. Connecting these numbers to CX improvements is the tough part. Increase Revenue. Importance of Journey Mapping.

Financial 218

Financial Metrics Customer Journeys NPS 218

AWS Machine Learning

OCTOBER 17, 2024

You’ll then connect these output files to Amazon Q. In her spare time, she enjoys traveling, gardening, baking, and watching basketball. In her free time, she enjoys traveling and spending time outdoors through activities like hiking, biking and rock climbing.

Consulting 110

Consulting Healthcare Chatbots Trends 110

BirdEye

FEBRUARY 20, 2025

They cover various industrieshospitality, retail, real estate, healthcare, and personal servicesallowing businesses to connect with targeted audiences. Apple Business Connect Apple Business Connect is gaining popularity among Australian users, especially those using iPhones and other Apple devices. Smile.com.au

Automotive 94

Automotive Insurance Healthcare Hospitality 94

TechSee

SEPTEMBER 22, 2020

Field service technicians are often forced to travel to multiple locations per day to provide installation, repair or maintenance services. Schedules are frequently volatile and technicians may be under pressure of time due to emergencies, travel delays, lengthy appointments and cancellations. handling complex equipment.

Self Service 207

Self Service Travel Knowledge Base Technology 207

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Customer Bliss

JULY 23, 2019

We are often left to our own devices to ensure that all of our healthcare records, for example, travel with us as we move to different healthcare providers. Patients have to then connect the dots to ensure that medications prescribed from one physician to another don’t cause adverse reactions.

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. Captions help create a connection with your audience, set the tone of your video, and make your content more accessible. ” “Travel far, travel wide, travel often.”

How To 52

How To Social Media Video Travel 52

AWS Machine Learning

FEBRUARY 14, 2024

We build a personalized generative AI travel itinerary planner as part of this example and demonstrate how we can personalize a travel itinerary for a user based on their booking and user profile data stored in Amazon Redshift. This solution contains two major components.

Chatbots 139

Chatbots Travel Hospitality Data 139

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. Today even as people are returning to stores, the share of purchasing due to eCommerce continues to increase steadily.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292