ECXO

NOVEMBER 26, 2024

Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! Unicorns Bring a Personal Touch These rare employees know how to connect with customers on a personal level. Spoiler alert—probably not.

Self Service 334

Self Service Culture Training Analytics 334

eglobalis

OCTOBER 14, 2024

Their programs focus on best practices and use videos and interactive content to teach their unique perspective on CX. I would be interested to hear your thoughts, and if you’d like to connect, feel free to do so here on LinkedIn. My Take: Their teaching model, which differs from the more American approach, is refreshing.

Customer Experience 444

Customer Experience Customer Journeys Case Study Innovation 444

InMoment XI

SEPTEMBER 21, 2021

For many years, experience programs have hailed numbers as a sort of holy grail, but the reality is that numbers are no substitute for genuine human connection. With that in mind, we’re going to dive into a few things to bear in mind while creating more human and more connective customer relationships!

Customer relationships 433

Customer relationships Customer Experience Net Promoter Score Effort Score 433

QuestionPro Audience

JANUARY 5, 2018

The Vuzix Blade connects to either iOS or Android devices, letting you answer phone calls, view notifications, and capture video or images with the 8MP front-facing camera. ” image courtesy Vuzix.

Fashion 418

Fashion Video Software System 418

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 397

Customer Experience Social Media Customers Video 397

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Facebook live video. The idea is to connect with your customers in a more personal way.

Social Media 322

Social Media Customer Retention Strategy Video 322

InMoment XI

DECEMBER 10, 2024

It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Leverage guides, webinars, video tutorials, and newsletters to inform customers. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Sign Up Free.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

BirdEye

APRIL 2, 2024

Ever looked back at your early YouTube videos and cringed? As a content creator on YouTube, it’s natural to have moments where you consider deleting some of your older videos. YouTubers: Don’t delete videos unless you have a very, very good reason. You’re not alone.

Video 111

Video Metrics Trends Data 111

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

AWS Machine Learning

MAY 7, 2024

In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries. Overall, we aim to improve video search through cutting-edge semantic matching, providing an efficient way to find videos relevant to your rich textual queries.

Video 132

Video e-support Comparison Advertising 132

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. When extended to videos, this iterative process must be applied to multiple frames, multiplying the computational load.

Case Study 118

Case Study Video Training Innovation 118

CSM Magazine

DECEMBER 2, 2024

One effective approach for businesses and individuals alike is utilizing 3D video animation techniques. Three-dimensional videos engage viewers and effectively communicate brand messages in an entertaining and humanized manner. It’s not limited to marketing content; 3D videos can be used for promotional and educational purposes, too.

Video 52

Video Company Entertainment Brands 52

InMoment XI

NOVEMBER 18, 2021

One of the many products of lingering COVID uncertainty, the supply chain crisis has resulted in steeper prices, logistics chaos, and a markedly lower supply of everything from video game consoles to garden furniture. 3 Supply Chain Crisis Factors to Consider for the Customer Experience.

Customer Experience 362

Customer Experience Guidelines Course Brands 362

InMoment XI

FEBRUARY 24, 2022

It can be a customer story, verbatims, videos, etc., but the point is that storytelling connects humans together—and it can do the same with your customers and executives. So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? Stories, stories, stories.

Tips 370

Tips ROI Metrics Touchpoint 370

Calabrio

MARCH 4, 2025

Importantly, omnichannel contact centers do more than just offer multiple channels; they connect them. Based in the cloud, these contact center solutions are what provide the connection between all channels, giving agents the tools to both communicate and manage conversations efficiently. Failing to do so risks losing customers.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Comm100

OCTOBER 13, 2022

To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect. Students want to connect with their school in the easiest way possible, which is why introducing live chat has become a proven strategy to increase university enrollment.

Strategy 244

Strategy Chatbots Social Media Omni-Channel 244

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. Unstructured data, in contrast to traditional structured data, poses unique challenges due to its lack of predefined formats.

Analytics 366

Analytics Customer Insights Data Social Media 366

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

Video 111

Video Analysis Resources Travel 111

TechSee

MARCH 11, 2025

Reduce Fiction with Visual AI for Troubleshooting – AI-driven image and video analysis helps agents diagnose issues remotely. Churn Prevention – Instant AI-powered insights resolve problems before customers consider canceling. This is particularly important when customers face setup or troubleshooting challenges.

Customer Service 109

Customer Service Self Service Knowledge Base CRM 109

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community. Watch the video message below. #3:

Culture 370

Culture Leadership Groups Resources 370

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Video 205

Video Knowledge Base Travel Tips 205

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Audio & Video chat. Audio & video chat has played a major role in digital customer support in 2020. Live chat is typically used by sales, marketing, and customer support.

Video 246

Video Social Media Software Knowledge Base 246

InMoment XI

OCTOBER 25, 2024

To showcase your strengths, highlight real experiences from happy diners through written testimonials, video reviews, or social media shoutouts. These pages help you connect with diners in specific regions and address their concerns. Sharing glowing reviews or success stories builds trust and improves your brand equity.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

MAY 14, 2022

We’ve proven—time and again—the direct connection between the meaningful differentiation of these experiences and the success of a brand’s CX objectives, such as willingness to return to, recommend, and, ultimately, promote a business. It’s about how we see ourselves, what we aspire to, our connection with the brand, and our identity.

Brands 370

Brands Retail Loyalty Competitive Advantage 370

Comm100

JANUARY 25, 2022

In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Digital omnichannel platforms connect every key digital channel together, whether that be live chat, email, social media, or even SMS. Provide 24/7 support .

How To 246

How To Chatbots Omni-Channel Social Media 246

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. It is helping to bridge the connection between self- and live-agent service for a more seamless customer experience.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Calabrio

JUNE 29, 2020

It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. . More than ever we need to operate as a truly connected, global company. We also did n o t forget to have a little fun to combat cabin fever.

e-support 264

e-support Culture Employee Engagement Innovation 264

ShepHyken

OCTOBER 29, 2024

If you’ve been reading my weekly newsletters or watching my videos, it means you’ve been investing in yourselves and your company by creating an experience that doesn’t scare customers away … but it may scare your competition. I’ve created a list. Connect with Shep on LinkedIn. That’s a rhetorical question.

Loyalty Programs 85

Loyalty Programs Customer Service Training Video Customer Service 85

Experience Investigators by 360Connext

FEBRUARY 18, 2025

CX and Profitability: The Connection You Can’t Ignore A strong customer experience strategy ties the right measurements, efforts, and outcomes with business success. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script! Look at their usage and behavioral analytics.

Customer Experience 143

Customer Experience How To Self Service Effort Score 143

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

CSM Magazine

FEBRUARY 19, 2025

Omnichannel Support Your customers interact with your business through various platformsemail, live chat, social media, and even video calls. Simple onboarding processes for your team. Multilingual software should meet your customers wherever they are. Essential tools include: Live chat translation for on-site support.

Software 52

Software Customer Service Connections e-support 52

Comm100

NOVEMBER 18, 2021

They knew that creating a personal connection with the students was essential to the event’s success. Taking this one step further, they decided to incorporate Comm100’s video and audio chat solution into the event. Read the full story – Dawson College Holds Virtual Open House with Live Chat & Video Engagement.

Chatbots 232

Chatbots Video Wait Times Ecommerce 232

ShepHyken

DECEMBER 24, 2024

As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them. Connect with Shep on LinkedIn. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

Comm100

MAY 20, 2022

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Video and voice chat.

Software 237

Software Wait Times Multi-Channel Consumers 237

ShepHyken

MARCH 24, 2025

He recognizes the power of leveraging technology (AI) and balancing it with the human-to-human connection. Several other authors are included, including my friend and colleague Brittany Hodak, who collaborated with me on a weekly video tip we call the SUPER Amazing Show. Lets wrap up with a bonus article and video on the same topic.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

CloudCherry

JUNE 13, 2019

The clients’ needs for fast and efficient service are reevaluating the way banks handle their connections and communication with the client. Features such as live chat and video call can solve instant user queries regarding online banking norms and procedures. They also speed up the flow of information between the user and the bank.

Banking 267

Banking Tools Engagement Fashion 267