eglobalis

NOVEMBER 12, 2024

Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues. If you enjoyed this practical article and would like to stay connected, feel free to connect with me on LinkedIn.

Customer Centricity 428

Customer Centricity Strategy B2B Feedback 428

eglobalis

SEPTEMBER 19, 2024

When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 232

Customer Experience Leadership Innovation Roadmap 232

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

Conference 195

Conference ROI Banking Customer Voice 195

Optimove

DECEMBER 5, 2019

The event: PostFunnel Summit (formerly known as Optimove Connect). During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop. The place: Tel Aviv.

CRM 75

CRM Case Study Loyalty Marketing 75

Centercode

FEBRUARY 27, 2020

In connection to this, half also reported challenges when it comes to tester communication. The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Maintaining tester engagement is one of the most persistent challenges facing today’s Customer Validation (CV) professionals.

Communication 64

Communication Engagement Customer Journeys eBook 64

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study B2C 52

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. Conversely, a low connection rate can result in wasted time and reduced agent productivity.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

InMoment XI

APRIL 18, 2022

And, there are definite connections, or links, to how the rate of employee resignations can, and does, impact customer experiences and perceptions of value. Employers are reconsidering methods for building connections as well as performance. Diagnosing and Improving Employee Connection to Company Culture. Read Article.

Employee Experience 418

Employee Experience Culture Employee Engagement Connections 418

Centercode

APRIL 29, 2020

Advertise your project community whenever and wherever you connect with your customers. The post Engagement Workshop: 4 Phases of Increasing Tester Participation appeared first on Centercode. What’s your goal? Attracting qualified test applicants. Your Strategy. Define your test objectives and tester selection criteria.

Engagement 64

Engagement Travel Customer Journeys Feedback 64

One Millimeter Mindset

JANUARY 28, 2020

My question to him: “Do you tell connect the dot stories?” If the only action decision makers take is no action at all, then your stories fall short of connecting the dots for them. Alternatively, when your stories take the long-view, and connect the dots, you create a dialogue with business decision makers.

Connections 90

Connections Analytics Meeting Communication 90

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections Conference Healthcare Groups 80

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. The contact center is powered by Amazon Connect, and Max, the virtual agent, is powered by Amazon Lex and the AWS QnABot solution.

Self Service 83

Self Service Virtual Agent Connections Contact Center 83

ECXO

JULY 16, 2024

Sleep facilitates the brain’s ability to connect disparate ideas and think outside the box. Education and Awareness: Conducting workshops and seminars on the importance of sleep and offering tips on good sleep hygiene can empower employees to make healthier choices. Awareness is the first step towards change.

Customer Experience 332

Customer Experience Policies Culture Innovation 332

ShepHyken

OCTOBER 3, 2023

Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service Training 160

Customer Service Training Training Customers Customer Service 160

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. Image source: Getty Images.

Connections 66

Connections Strategy Engagement Conference 66

ShepHyken

SEPTEMBER 10, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Employee Experience 148

Employee Experience Customer Service Training Culture Consulting 148

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Outline of Topics Covered: Growing community membership and participation.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Outline of Topics Covered: Growing community membership and participation.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Outline of Topics Covered: Growing community membership and participation.

Social Media 40

Social Media Case Study ROI Course 40

PK

SEPTEMBER 27, 2018

MarTech Conference is designed to help you discover, learn, and connect with others passionate about the challenges of modern marketing. If you’re attending MarTech Conference and you’d like to connect with Kirk , send us an email or feel free to reach out on Linkedin.

Case Study 40

Case Study Conference Study Consulting 40

ShepHyken

SEPTEMBER 17, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 145

Customer Service Training Customers Customer Service Customer Experience 145

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Builders’ sessions – These highly interactive 60-minute mini-workshops are conducted in small groups of fewer than 10 attendees.

Innovation 85

Innovation Contact Center Training Data 85

ShepHyken

NOVEMBER 26, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Brands 82

Brands Loyalty How To Policies 82

Gainsight

JUNE 3, 2021

Customer Onboarding Workshop by Rocketlane. While this feature may seem a little intimidating, see it as a chance to perhaps connect with your future boss. Like at our in-person conferences, we wanted to make sure that our attendees had the same opportunity to connect and meet together. Chairside Yoga with Danielle Allwood.

Connections 52

Connections Conference Meeting Tips 52

ShepHyken

FEBRUARY 13, 2024

The point is that functionality and customer experience are not mutually exclusive but are, in fact, very connected. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 146

Customer Experience Transportation Hotels Airlines 146

ShepHyken

OCTOBER 6, 2024

7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. That emotional connection to a brand is extremely important to customer loyalty. I’ve preached that there is no customer loyalty without some level of emotional connection. Connect with Shep on LinkedIn.

Customer Service 82

Customer Service Loyalty Programs Loyalty Rewards Programs 82

Experience Investigators by 360Connext

OCTOBER 8, 2024

Rohit has been invited to deliver “non-boring” keynotes and workshops in 32 countries around the world to change the way teams and leaders think at the World Bank, NASA, Intel, LinkedIn, MetLife, Under Armour, Univision, Disney and hundreds of other well-known organizations.

Entertainment 143

Entertainment Retail Trends Banking 143

ShepHyken

OCTOBER 29, 2024

The more you know, the more you can personalize the experience, creating a personal connection that’s hard to break. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Loyalty Programs 88

Loyalty Programs Customer Service Training Video Customer Service 88

ShepHyken

JULY 8, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Sports 149

Sports Customer Service Training Customer Service Training 149

ShepHyken

NOVEMBER 12, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Return on Investment 102

Return on Investment Financial Customer Service Training Customers 102

ShepHyken

APRIL 16, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Hotels 158

Hotels Customer Service Training Customer Service Training 158

ShepHyken

NOVEMBER 14, 2023

This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Fulfillment: At the tip of the pyramid model is fulfillment.

Employee Experience 156

Employee Experience Insurance Culture Customer Service Training 156

ShepHyken

NOVEMBER 11, 2024

Transforming Service into Experience: The Power of Personal Connection by Joseph Michelli (CustomerThink) Customer service is often defined by transactions that fulfill a stated need. The outcome was a customer’s newfound emotional connection that led to loyalty. Connect with Shep on LinkedIn.

Customer Service 71

Customer Service Survey Tips Retail 71

ShepHyken

OCTOBER 1, 2024

This is a celebration where every employee writes a personal compliment for a colleague, fostering a culture of appreciation and connection throughout the company. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 95

Customer Service Exercises Video Customers 95

ShepHyken

DECEMBER 1, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Journeys 75

Customer Journeys Customer Service Trends Social Media 75

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM.

Connections 53

Connections Conference CRM Consumers 53