eglobalis

SEPTEMBER 19, 2024

When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 299

Customer Experience Leadership Innovation Roadmap 299

Beyond Philosophy

OCTOBER 4, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This activity breaks down barriers and injects some fun into the proceedings, setting the stage for a lively and productive workshop. Also, flexibility is key when it comes to planning your workshop.

Tips 97

Tips How To Groups Innovation 97

Experience Investigators by 360Connext

APRIL 14, 2020

Workshop virtually. Just like an in-person workshop, there are virtual whiteboards and sticky notes to create in-real-time with the group. Planning this workshop is even more important, so you can set fair expectations for everyone’s involvement and set the stage for a productive session. Click To Tweet.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

ShepHyken

OCTOBER 29, 2024

The more you know, the more you can personalize the experience, creating a personal connection that’s hard to break. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Loyalty Programs 88

Loyalty Programs Customer Service Training Video Customer Service 88

ShepHyken

DECEMBER 24, 2024

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 93

Customer Experience Sports Customer Service Training Video 93

ECXO

JULY 16, 2024

Sleep facilitates the brain’s ability to connect disparate ideas and think outside the box. Education and Awareness: Conducting workshops and seminars on the importance of sleep and offering tips on good sleep hygiene can empower employees to make healthier choices. Awareness is the first step towards change.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

ShepHyken

MARCH 19, 2025

Everyone who knew him felt a connection. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Id like to close by mentioning my friend John Ruhlin once more. He had many best friends.

Sports 82

Sports Customer Service Training Customers Connections 82

ShepHyken

DECEMBER 10, 2024

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 90

Customer Service Training Training Customers Customer Service 90

Calabrio

JUNE 29, 2020

It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. . More than ever we need to operate as a truly connected, global company. In a matter of days, we set up webinars on?

e-support 264

e-support Culture Employee Engagement Innovation 264

ShepHyken

NOVEMBER 12, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Return on Investment 102

Return on Investment Financial Customer Service Training Customers 102

ShepHyken

NOVEMBER 26, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Brands 85

Brands Loyalty How To Policies 85

ShepHyken

OCTOBER 22, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 90

Customer Service Customer Service Training Customers Loyalty 90

ShepHyken

OCTOBER 15, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 90

Customer Service Customer Service Training Customers Customer Experience 90

ShepHyken

DECEMBER 3, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Survey 88

Survey Customer Service Training Feedback Customer Service 88

ShepHyken

FEBRUARY 4, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Feedback 93

Feedback Government Hotels Customer Service Training 93

ShepHyken

FEBRUARY 25, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Policies 134

Policies Customer Service Training Feedback Customer Service 134

ShepHyken

DECEMBER 29, 2024

Using Data, Technology and Creativity for Meaningful Customer Connections by Melanie Mingas (CX Network) Deloittes Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity My Comment: What happens when CX and marketing collide? Connect with Shep on LinkedIn.

Customer Service 75

Customer Service Self Service Connections Social Media 75

eglobalis

SEPTEMBER 11, 2024

To start my article, I’d like to hear your thoughts: Do you believe that a strong connection between employee experience, empowerment, and innovation is crucial for generating truly innovative outcomes, or is there something more extraordinary required? I’d love to hear your thoughts—feel free to connect with me at Ricardo Saltz Gulko.

Innovation 451

Innovation e-support Culture Customer Centricity 451

ShepHyken

MARCH 25, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 82

Customer Service Training Video Customer Service Brands 82

ShepHyken

FEBRUARY 18, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 102

Customer Service Policies Customer Service Training Customers 102

ShepHyken

NOVEMBER 6, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 82

Customer Experience Customer Service Training Meeting Customers 82

ShepHyken

DECEMBER 31, 2024

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 95

Customer Experience Metrics NPS Customer Service Training 95

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

Conference 195

Conference Banking ROI Customer Voice 195

ShepHyken

FEBRUARY 12, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 88

Customer Service Strategy Chatbots Customer Service Training 88

ShepHyken

OCTOBER 27, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 82

Customer Service Social Media B2B Chatbots 82

ShepHyken

JANUARY 21, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 82

Customer Experience Travel Customer Service Training Customers 82

ShepHyken

MARCH 4, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

How To 85

How To Exercises B2B Feedback 85

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

Calabrio

JUNE 21, 2021

Weekly emails from me, daily “stand-ups” of small teams, virtual happy hours, and “Fika” groups (a coffee break concept from our Swedish office), were all focused on keeping our employees connected and engaged. We also supported our employee’s wellness, offering virtual yoga sessions and a Calm app subscription for all employees. .

Culture 246

Culture Groups Connections Engagement 246

ShepHyken

NOVEMBER 11, 2024

Transforming Service into Experience: The Power of Personal Connection by Joseph Michelli (CustomerThink) Customer service is often defined by transactions that fulfill a stated need. The outcome was a customer’s newfound emotional connection that led to loyalty. Connect with Shep on LinkedIn.

Customer Service 71

Customer Service Survey Tips Retail 71

CX University

FEBRUARY 13, 2025

Integrated Workshop module: JourneyTrack is the only customer journey management software with a workshopping module that democratizes the process and allows for one-click journey creation.

Customer Journeys 72

Customer Journeys Software Innovation Course 72

ShepHyken

JANUARY 12, 2025

My Comment: Can AI create help a company create an emotional connection? Magazine) Maintaining strong connections to customers is essential to business success. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 75

Customer Service Customer Retention Call Center Sales 75

ShepHyken

JANUARY 28, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Loyalty Programs 95

Loyalty Programs Customer Service Training Training Culture 95

ShepHyken

MARCH 11, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 88

Customer Service Self Service Chatbots Customer Service Training 88

Comm100

DECEMBER 16, 2024

But as automation becomes a cornerstone of customer service, a pressing question emerges: Is it possible to balance the efficiency of technology with the human connection that customers still crave? Ensures a seamless customer experience by connecting users to the right person quickly, reducing wait times and minimizing frustration.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

ShepHyken

DECEMBER 9, 2024

With customers expecting consistent personalization across channels, proactive engagement and the flexibility to control their own narrative, brands must respond by leveraging AI-driven insights and omnichannel capabilities that offer deeper connections. Connect with Shep on LinkedIn.

Customer Service 75

Customer Service Ecommerce Self Service Omni-Channel 75

ShepHyken

JANUARY 14, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 71

Customer Service Policies Customer Service Training Feedback 71