Consulting Related Topics 
InMoment XI
SEPTEMBER 9, 2024
What is Customer Experience Consulting? Customer experience consulting is a specialized service that helps businesses enhance the experiences they provide to their customers across every touchpoint—from the initial awareness stage to post-purchase support. What are the Benefits of having a Customer Experience Consultant?
Experience Investigators by 360Connext
OCTOBER 2, 2024
For those who need CX support, there is a key resource available: Customer experience consultants. Organizations rely on consultants across their teams: Fractional marketing leaders, public relations agencies, business strategy consultants… there are external experts to fulfill any business need. Measurement.
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AWS Machine Learning
OCTOBER 17, 2024
AWS HealthScribe combines speech recognition and generative AI trained specifically for healthcare documentation to accelerate clinical documentation and enhance the consultation experience. Key features of AWS HealthScribe include: Rich consultation transcripts with word-level timestamps.
Brandwatch CX
JUNE 27, 2024
What makes a great social media consultant? Here is a guide with helpful tips for success on defining strategies, managing campaigns, and more.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service.
Retently
MAY 26, 2023
If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Use NPS to quickly and efficiently calculate each client’s customer satisfaction level and you’ll find it easy to demonstrate the positive effects of your work as a consultant.
BirdEye
MARCH 17, 2023
In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency. In this article, we’ll explore the world of small business consulting and how you can become a successful small business consultant to help business owners get the most out of their business.
Advertiser: Frontline Group
Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Is there a way to find the right balance between self-service and support? 15 Minute In-n-Out Training.
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. The primary takeaway? Forrester found “only 1.2%
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. and master customer rage for an insightful webinar on September 23rd.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center.
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