Zeisler Consulting

article thumbnail

I’m a greedy networker

Zeisler Consulting

That said, a professional networker (or one of those consultants to consultants) would likely say, along the lines of good vibes and karma, that it’s better to go into situations like that more with a sense of giving than receiving. Or even, “Do you need that?” This guy’s out there, basically soliciting.

article thumbnail

The struggle for feedback

Zeisler Consulting

I came across the following article I wrote in an earlier part of my consulting career (I was much thinner then). Without knowing it at the time, I foreshadowed a lot of reflection that I use now as an executive CX consultant and Fractional CCO. This is not the case at all in the world of consulting.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Employee experience begins with candidates

Zeisler Consulting

I don’t have a lot of experience applying for work, as an independent consultant myself, but from time to time, something comes across my transom that piques my interest. I once had an experience with a consulting organization (I won’t name names) that is in my business and was interested in expanding their pool of consultants.

article thumbnail

Rethinking the ROI of CX

Zeisler Consulting

I know some of my fellow CX consultants go so far as to use the ROI of CX as their calling cards…not only engaging in the discussion but also leveraging it as the heart of their pitches to clients. How do you sell CX to leadership? I’ve even written about it myself on several occasions.

ROI 93
article thumbnail

AI will kill CX!

Zeisler Consulting

One Big Question I hear a lot these days is about AI and automation. How will AI impact CX? How the heck should I know? Its clear Im the one writing all these articles, isnt it? I wonder if well reach the singularity and the world will implode if someone uses AI to write an article about AI and the impact it has. Surely itll be a glowing review.

article thumbnail

On the other hand, maybe AI will NOT kill CX

Zeisler Consulting

I wrote the other day about what I thought was a conclusion drawn about the impact of automation and AI and all that stuff on CX, from a conversation Id had with a colleague.

article thumbnail

Shu Ha Ri for CX?

Zeisler Consulting

Having spent a lot of time in education—corporately doing plenty of L&D work, having had lots of clients delivering workshops and such, and of course as a professor—I’m intrigued by how folks learn. What’s lost on a lot of educators, unfortunately, I’ve found, is the purpose of education in the first place.

Tools 93