Consulting Contact Center Software Customer Service Gamification 
NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. This ultimately impacts the quality of the customer service they provide.
NobelBiz
FEBRUARY 21, 2022
These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.
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NobelBiz
FEBRUARY 22, 2023
You should interview your consultants to answer this question and analyze their situation. Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. Consider the Net Promoter Score.
NobelBiz
FEBRUARY 22, 2023
You should interview your consultants to answer this question and analyze their situation. Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. Consider the Net Promoter Score.
NobelBiz
FEBRUARY 22, 2023
These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.
NobelBiz
MARCH 23, 2022
It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? How do you plan to measure the customer service process?
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