Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. I recently had an experience with a live chat that was not very good and disappointing at best. It’s amazing what you learn about doing things right when you experience a business doing it wrong!

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42

Strativity

APRIL 27, 2023

Speed-to-market is fulfilled by agile teams in technology, data science, brand, digital customer experience, CRM, and go-to-market campaigns across all channels. This puts pressure on restaurants with diluted or outdated value propositions, impersonal customer relationships, and stale rewards programs.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Speed-to-market is fulfilled by agile teams in technology, data science, brand, digital customer experience, CRM, and go-to-market campaigns across all channels. This puts pressure on restaurants with diluted or outdated value propositions, impersonal customer relationships, and stale rewards programs.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Currency Alliance

FEBRUARY 26, 2019

Roughly $38B is spent per year on management consultants developing business strategy for clients – not counting the investment of employee time.[i] An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. demonstrating environmental responsibility.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySensum

FEBRUARY 28, 2024

Not just that, it’s not just a product, a dedicated CX consultant comes along that helps you every step of the way – from creating surveys to analyzing results and taking action on the feedback – all aligned to your business objectives. Assists in implementing reward programs. G2 Review: 4.7/5

Tools 52

Tools Feedback Analysis Survey 52

Currency Alliance

JUNE 19, 2019

During last year’s Loyalty Debate, convened by Loyalty Magazine, Loyalty consultant Iain Pringle condemned an excessive “obsession with only transactional data”. Because their ‘Picture your next destination’ gamified experience was integrated with their CRM, they successfully attracted over 130,000 new users in only 6 weeks.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

JUNE 11, 2019

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v]. see balances in real-time.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

SurveySparrow

JANUARY 14, 2020

5 Set up a loyalty reward program. Don’t you think that your most loyal customers should be rewarded? In fact, a report by BRP consulting says that 68% of customers say that they would shop at a brand which has a loyalty program. Heard of the Pareto Principle? 13 Keep a record.

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52