Remove Consulting Remove Customer Connectedness Remove Employee Engagement
article thumbnail

11 Customer Experience Trends for 2016 (The Year of Emotion)

Experience Matters

As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. CX Profession Maturing.

Trends 120
article thumbnail

XM Institute Founder Bruce Temkin: ‘Every process that touches a human can be improved with XM’

Qualtrics

I paid my own way through grad school and became a highly engaged student. His next career stop would find him as an internal consultant for GE. “I It aligned nicely with the Temkin Group’s key focus areas of purposeful leadership, compelling brand values , customer connectedness, and employee engagement.”