Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Adam is a globally recognized expert on customer experience. Bruce is widely regarded as a customer experience visionary.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

ECXO

SEPTEMBER 15, 2022

Join our open access CX Professional Business Network [link]. The two ECXO panelists will be Joanna Carr , CX Consultant at Allegro and ECXO Ambassador and co-founder, and Ricardo Saltz Gulko , the MD of Eglobalis Information – Insight – Innovation and the Founder and Initiator of the ECXO.org movement. Ricardo Saltz Gulko.

Customer Experience 207

Customer Experience Leadership Feedback Survey 207

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

BlueOcean

OCTOBER 8, 2021

Removing pain points FIRST, is far more valuable than trying to delight customers. This shift has led to the advent of the Customer Service Officer, a role that didn’t even exist just a short time ago. spent years planning the roll out of smart meters to their customer base. Tapping into Customer Personas.

Customer Experience 177

Customer Experience Contact Center Culture Study 177

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX Journey

OCTOBER 27, 2015

The spirit of the statement, though, is this: every employee impacts the customer experience , whether he's part of your frontline interacting with customers face to face/phone to phone or she's behind the scenes making sure the website works well or designing brochures to describe your products. In this regard.

Customer Experience 80

Customer Experience Customer Experience Professionals Consulting Call Center 80

ECXO

DECEMBER 26, 2023

The Digital-First Customer Experience: Seven Design Strategies from the World’s Leading Brands by Joe Wheeler. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. Here is the book link. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

ProProfs Chat

DECEMBER 7, 2018

Keeping this in mind, we reached out to customer service experts online and asked for their opinion on how businesses can improve customer service this holiday season. Lavy Mammen Customer Experience Consultant, GEA Group Americas, Inc. Diane Magers CEO, Customer Experience Professionals Association.

Tips 96

Tips Customer Service Self Service Chief Customer Officer 96

Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. A CX Consulting. They make our lives better, share their expertise, uplift our spirits, and show profound generosity.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Confirmit

JULY 10, 2019

If they don’t trust – customers certainly won’t. Director, CX Consulting, Confirmit. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries.

Customer Journeys 45

Customer Journeys B2C Customer Experience Professionals Customer Centricity 45

Confirmit

JULY 10, 2019

If they don’t trust – customers certainly won’t. Director, CX Consulting, Confirmit. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries.

Customer Journeys 40

Customer Journeys B2C Customer Experience Professionals Customer Centricity 40

Innovative CX

FEBRUARY 26, 2019

As we know all functions have some role in the end-to-end customer experience. There is one function that plays an important role in managing the customer’s journey in organizations, that of the customer experience professional. As professionals we are passionate about our roles and responsibilities.

CEM 40

CEM Customer Experience Professionals Course ROI 40

Confirmit

JUNE 26, 2019

If they don’t trust – customers certainly won’t. Director, CX Consulting, Confirmit. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries.

Customer Journeys 40

Customer Journeys B2C Customer Experience Professionals Customer Centricity 40

Beyond Philosophy

JANUARY 7, 2016

In 2016, more organizations will now embrace the subconscious and psychological experience, thus embracing Behavioral Economics. One of the key outputs of any employee engagement program is an improvement in the Customer Experience. Merge your employee engagement and customer experience program together.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

JANUARY 7, 2016

In 2016, more organizations will now embrace the subconscious and psychological experience, thus embracing Behavioral Economics. One of the key outputs of any employee engagement program is an improvement in the Customer Experience. Merge your employee engagement and customer experience program together.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Confirmit

APRIL 15, 2019

Just a series of silo-entrenched feedback points and a very limited view of what really mattered to customers. They underpinned this revolution with a customer-oriented, cross-functional approach. Director, CX Consulting, Confirmit. How did this transformation occur? Join us to find out. Brad Linville.

Customer Journeys 40

Customer Journeys Customer Experience B2C Roadmap 40

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Improving the employee experience in this way ultimately enhances the customer experience as well.

Report 52

Report Airlines Healthcare Transportation 52

Qualtrics

MARCH 29, 2019

federal government agencies, our team is always working with clients and partners on fascinating, newly emerging issues that impact the business, customer, and employee experience parts of federal government agencies. Request a consultation from our federal team. With more than 100 clients at 60+ U.S. Want expert help?

Government 36

Government Resources Customer Experience Video 36

Oracle

JUNE 3, 2020

” Andrew Hinkelman, Leadership Coach & Consultant, Priority-1 Group. When you marry these skills with a strong business and financial acumen, you have a recipe for a CX professional capable of identifying and solving real business problems which will lead to better — and more profitable — customer experiences.”

Tips 40

Tips Course Analytics Customer Experience Professionals 40

Qualtrics

FEBRUARY 20, 2019

From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. I was an internal consultant helping different business units improve their relationships with customers.

B2B 30

B2B Groups CRM Culture 30

Talkdesk

MAY 23, 2019

Spent a few years doing some general consulting work. Adrian, you mentioned your Forbes column and a couple of your books and I have to say, How to Wow, I loved, for me as a customer experience professional. They’re just kind of like, making a decision.

Groups 8

Groups Customer Experience Customer Experience Professionals Training 8

Qualtrics

MARCH 19, 2019

End-users typically don’t understand the data security implications of a “freemium” software license for collecting customer data, and therefore may see no obvious need to consult with their IT leaders. That’s known as “ shadow IT ,” when employees use survey platforms that haven’t been screened by a company’s IT team.

Feedback 22

Feedback Government Survey Data 22

Qualtrics

MAY 20, 2019

Reach out to the Qualtrics federal team for more insights on our experience management work with more than 100 federal government clients at 60+ agencies and the Department of Defense, including our work as the only FedRAMP authorized experience management platform available. Request a consultation from our federal team.

Data 24

Data Multi-Channel Government Leadership 24

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ). Danielle Lumetta, Accenture // Retail Consulting Manager. Want to hear more?

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22