Avoid these 5 CX Leadership Traps!
Eptica
NOVEMBER 6, 2019
Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Focusing exclusively on the WHAT of metrics, not the WHY Business leaders in every industry are driven by data and charts. Moving from metrics to insights means examining what caused that uptick. Predictive analyses?
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