How to build your digital customer success strategy: an expert’s guide (part two)
ChurnZero
MAY 22, 2024
I find that saying the term “digital customer success” in our industry almost always garners one of two responses from CS professionals. Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. or their eyes light up. What the heck do those mean?
Let's personalize your content