Call Experts

MAY 30, 2019

Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Get employee feedback.

Employee Engagement 60

Employee Engagement Trends Engagement Company 60

Experience Investigators by 360Connext

DECEMBER 3, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. We love hearing from you!

Innovation 232

Innovation Customer Service Social Media Consulting 232

SurveySparrow

MAY 21, 2019

That said, I invite you to go through this list of the best employee engagement software. After all, you need to engage and motivate your people to get A’s not Zzzzzz’s. I’ve listed the top tools to measure employee engagement so as to make the choice easy for you! Top Employee Engagement Software#2: SurveyMonkey.

Employee Engagement 75

Employee Engagement Software Engagement Culture 75

CX University

JULY 9, 2018

And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Beyond Philosophy

DECEMBER 5, 2017

Whenever the subject of employee satisfaction and engagement arises, it is often difficult to differentiate between them. If you believe that “a satisfied employee IS an engaged employee.” Our employee research employee is built around identifying drivers of ambassadorship. Michael Lowenstein, Ph.D.,

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68

Confirmit

JULY 10, 2017

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. ’s top 101 experts on Employee Engagement. This video and the rest of the series will no doubt help you and your team take your organization to the next level.

Employee Engagement 40

Employee Engagement Culture Video Engagement 40

Experience Investigators by 360Connext

FEBRUARY 18, 2015

We’ll have more to share from this later this week, but for now, we wanted to share an observation about innovation. Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? appeared first on Customer Experience Consulting.

Innovation 110

Innovation Feedback Automotive Social Media 110

Experience Investigators by 360Connext

FEBRUARY 23, 2015

Customers have a new voice in innovation. I had an opportunity to interview James Bell, Head of Consumer Affairs for General Motors , about how they gather feedback and use it to create new innovations. It’s encouraging to see such innovation and consideration for customers from such an established and important industry.

Innovation 110

Innovation Consumers Social Media Feedback 110

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Employee Experience 109

Employee Experience Analysis Multi-Channel Employee Engagement 109

Lumoa

APRIL 28, 2024

You will need to reach out for a consultation first. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Lumoa is the only provider that offers the same pricing no matter how many users you have.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

CX University

SEPTEMBER 11, 2018

The fundamental thing is engagement with employees. Ask employees why they join and why they stay.” -Fred Steckler, Chief Administrative Officer, USPTO. But despite the organization’s clear focus on technology and innovation, the primary focus of employee engagement initiatives is much broader.

Management 209

Management Employee Engagement Government Engagement 209

Strativity

NOVEMBER 21, 2019

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Co-create and innovate your ideal customer experience.

Customer Experience Design 52

Customer Experience Design Consulting Customer Experience Touchpoint 52

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list.

e-support 264

e-support Culture Innovation Employee Engagement 264

Experience Investigators by 360Connext

NOVEMBER 24, 2014

But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. More Posts - Website Follow Me: The post 5 Ways to Sabotage your Customer Experience appeared first on Customer Experience Consulting. Don’t worry about the big guys.

Customer Experience 304

Customer Experience Customer Journeys Employee Engagement Social Media 304

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Instead of hiding behind press releases and formal communication, social media engagement allows organizations to speak directly to customers and prospects. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Photo by Wilfred Iven.

Social Media 110

Social Media Engagement Video Innovation 110

CSM Magazine

JUNE 19, 2024

Its comprehensive nature not only meets legal obligations but also displays employers’ commitment to employee health and safety, helping with talent recruitment/retention efforts while building loyalty from staff members. By offering such resources, companies can help employees handle stress better and enhance productivity.

Trends 52

Trends Customer Service Insurance Virtual Call Center 52

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.

Employee Engagement 60

Employee Engagement Engagement Customer Experience Effort Score 60

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Tech innovators use AI to minimize the financial burden of training new agents and significantly improve training quality. This method offers a more personalized and adaptable training experience.

Customer Experience 91

Customer Experience Contact Center Gamification Chatbots 91

Experience Investigators by 360Connext

NOVEMBER 5, 2014

Reading all sorts of books could open your employees up to new possibilities around how to deliver a great customer experience, how to empathize with people in difficult situations, and how to innovate for the next wave of what you deliver. The possibilities of what you could recommend are endless! Then you encourage discussion.

Customer Experience 273

Customer Experience Net Promoter Score Employee Engagement Culture 273

Experience Investigators by 360Connext

OCTOBER 20, 2014

Trying to manage the outcome from humans is vexing, whether they are employees or customers. When we speak of employee engagement and happy workplaces, we often leave out the customer. 3M allows time off to employees for personal interests to encourage innovation.). appeared first on Customer Experience Consulting.

Customer Focused 289

Customer Focused Employee Engagement Culture Social Media 289

Michelli Experience

MARCH 9, 2016

Only macro-businesses like Google could even think of offering perks like: Free breakfast, lunch, and dinner across the more than 12 restaurants on their complex; Generous materinity and paternity leave policies; Innovation budgets; Rich knowledge sharing; Dog friendly policies in office; and yes, even. Death benefits.

Engagement 100

Engagement Insurance Loyalty Employee Engagement 100

Experience Investigators by 360Connext

DECEMBER 5, 2014

The most exciting companies change the game by innovating around their customer experience. Our goal is to have a little fun, learn from the best innovators and business leaders out there, and provide inspiration to those of us doing our best to deliver great customer experiences every day. We’re all human!

Social Media 244

Social Media Consulting Leadership Employee Engagement 244

InMoment XI

DECEMBER 21, 2021

Several years ago, business consultant Matthew T. Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. You cannot create, or sustain, customer loyalty behavior without committed employees.

Customer Experience 529

Customer Experience Loyalty Course Advertising 529

SurveySensum

FEBRUARY 26, 2024

Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. This is why you need employee pulse survey tools. This continuous improvement mindset fosters innovation, agility, and resilience.

Tools 52

Tools Survey Employee Engagement Culture 52

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s a never-ending hamster-wheel to entice engagement. Like attracts like: customer engagement is unlikely to be sustained without employee engagement in customer experience performance.

Engagement 48

Engagement Customer Experience Net Promoter Score Employee Engagement 48

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Experience Investigators by 360Connext

NOVEMBER 6, 2014

Here are 5 ways these online to offline innovators are offering the next wave of the omnichannel experience. Warby Parker is a favorite example of mine because they deliver such exceptional and innovative experiences for customers. The most innovative companies are providing experiences that move seamlessly from digital to real life.

Omni-Channel 258

Omni-Channel Trends Retail Ecommerce 258

Strativity

FEBRUARY 5, 2018

Los Angeles – LRW, a leading global analytics and insights consultancy, announced today that it has completed the purchase of Strativity Group, an award-winning, global customer experience and culture design firm. The post Strativity Joins LRW and Expands Consulting Offering With More Powerful Analytics appeared first on Strativity.

Consulting 40

Consulting Analytics Culture Innovation 40

Daniel Group

JANUARY 26, 2022

From my early experiences, working in manufacturing firms and as a consultant, I spent time in planning sessions where we tried to identify ways to differentiate our products. However, ignoring Customer Experience changed when engineering capabilities have increased worldwide, thus allowing for more innovation.

Customer Experience 105

Customer Experience B2B B2C Touchpoint 105

Strativity

AUGUST 19, 2014

Attendees will learn: Strategies to get first-line managers on board with cultural transformation; Common pitfalls companies may encounter while implementing engagement programs; The financial and cultural benefits of investing in your employees. His work has impacted 220 million customers and 375,000 employees in 21 countries.

Employee Engagement 40

Employee Engagement Sales Engagement Automotive 40

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Experience Investigators by 360Connext

DECEMBER 22, 2014

A new and innovative competitor may steal your loyalists if you haven’t been paying attention to nuance. appeared first on Customer Experience Consulting. Don’t just rely on your head. Make it a habit to use your heart when dealing with customers. A version of this post appeared on iMedia Connection.

Data 242

Data Social Media Analysis Consulting 242

Experience Investigators by 360Connext

SEPTEMBER 11, 2014

They care enough to continually look for ways to improve and innovate for their customers. appeared first on Customer Experience Consulting. Blog Customer Experience Featured Innovation customer service leadership linkedin' They care enough to invest in outside evaluations. They care if your day was ruined.

Company 231

Company Hotels Social Media Innovation 231

Second to None

APRIL 4, 2019

It may be easy for C-level leaders to place the responsibility of cultivating a culture of engagement in the hands of management while they turn their attention towards high-level business affairs. Engagement levels coincide with the perceived satisfaction and fulfillment that employees feel towards their position and workplace.

Culture 83

Culture Engagement Leadership Customer Centricity 83

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

Justify customer loyalty through excellence – innovate audience interactions. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

CloudCherry

NOVEMBER 11, 2019

According to his Anonymous nominator, Bob “evangelizes, showcases, and educates employees, clients & potential clients about innovations, technologies, and offerings through individual and group presentations,” and our own judges have dubbed him “a protégé” in his program. We’ll toast to that!

Leadership 170

Leadership Consulting Video Government 170