TechSee

NOVEMBER 10, 2020

For decades, service organizations have been proposing innovative ways to cut operational costs in customer service: Let employees bring their own coffee? ??. The discussion around how to reduce customer service costs is not a new one. Eliminate evening and weekend hours? Limit call times to 3 minutes each?

Self Service 207

Self Service Customer Service How To Contact Center 207

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Donna Staton – Chief Experience Officer at United States Senate Federal Credit Union. Becky Roemen – Senior CX Consultant at TTEC, and our 2 nd Place CX Influencer. It’s not in her vocabulary.”

Leadership 170

Leadership Consulting Video Government 170

CX University

JULY 9, 2018

Employees want to feel a sense of commitment to their work. And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. Customer Experience consultants have seen the same pattern elsewhere.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

One Millimeter Mindset

APRIL 15, 2021

Post pandemic professional innovation requires you to push yourself to make necessary hard calls. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 96

Leadership Exercises Innovation Consulting 96

One Millimeter Mindset

FEBRUARY 11, 2021

If so, you may fall short of creating opportunities to impact, engage, inspire, take action, and innovate. When you target a cross-functional team leadership trajectory, professional success leverages more than delivering presentations during meetings. Are you busy delivering non-stop, one-way output to your team?

Leadership 92

Leadership Innovation Meeting Consulting 92

One Millimeter Mindset

FEBRUARY 18, 2021

Are you relying on core capabilities which defined you yesterday to fuel your career and leadership trajectory today and tomorrow? What type of customer and employee experience will you create during your tenure? What additional value can you co-create together, to keep each other challenged, interested, and innovative?

Leadership 79

Leadership Innovation Employee Experience Industry 79

One Millimeter Mindset

APRIL 20, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Company 79

Company Leadership Consulting Innovation 79

Beyond Philosophy

JANUARY 24, 2018

CMC Thought Leadership Principal, Beyond Philosophy. By EX, of course, we mean employee experience. Customer experience optimization has, for some time, been the stated goal of many enterprises around the world. Employees, though, are critical stakeholders in the delivery of experience value.

Resources 100

Resources Company Consulting Employee Experience 100

One Millimeter Mindset

APRIL 13, 2021

I consulted with one small business team whose CEO insisted on being part of every meeting. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 82

Leadership Consulting Innovation Meeting 82

CX Journey

JULY 25, 2018

a boutique customer experience strategy consulting firm, has been accepted into the Forbes Coaches Council, an invitation-only community for leading business and career coaches. Annette Franz, founder and CEO of CX Journey Inc.,

Employee Experience 88

Employee Experience Leadership Consulting Resources 88

One Millimeter Mindset

FEBRUARY 4, 2021

If you are lucky, they tell you the real issue behind their No: “Why didn’t you consult with me in the first place?” Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 81

Leadership Innovation Consulting ROI 81

One Millimeter Mindset

JANUARY 26, 2021

In working with leaders and teams on professional innovation and strategic business and human capital value, I spend a lot of time observing teams. Wrestling with how to collaborate more innovatively with colleagues and clients? Finally, silence is golden. To get to where you really need to go. One millimeter at a time.

Meeting 84

Meeting Leadership Innovation Consulting 84

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

One Millimeter Mindset

MAY 13, 2021

In addition, solutions become more innovative because you are willing to take chances with the status quo. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Training 84

Training Meeting Leadership Exercises 84

One Millimeter Mindset

FEBRUARY 16, 2021

Begin each day by asking yourself these two questions as keys to more valuable and innovation professional opportunities. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Touchpoint 90

Touchpoint Innovation Leadership Communication 90

One Millimeter Mindset

APRIL 6, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 77

Leadership Consulting Communication Innovation 77

Beyond Philosophy

AUGUST 2, 2017

What you need to hold on to your team and have them deliver on the brand promise you made to your customers are engaged employees. Not only that, but also you need some champions of the employee experience, what we call in our global customer experience consultancy, Employee Ambassadors. They innovate.

Leadership 120

Leadership Employee Experience Consulting Employee Engagement 120

One Millimeter Mindset

MARCH 23, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 76

Leadership Consulting Innovation Communication 76

One Millimeter Mindset

MARCH 18, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 72

Leadership Consulting Culture Innovation 72

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journeys 143

Customer Journeys Tips Net Promoter Score Leadership 143

One Millimeter Mindset

JUNE 30, 2021

When I speak to and consult for clients on individual and organizational growth strategies, I focus on whether they and their company have the internal capacity to deliver more complex solutions. However, what happens when you are faced with clients requiring not-so-simple solutions to complex problems? Delivered virtually or in-person.

Innovation 65

Innovation Consulting Leadership Meeting 65

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization is an open-access CX Professional Network aiming to educate European and the rest of the world’s Corporate on CX, EX related topics, including customer understanding, perception, and real innovation plus some evolving topics. Become a member: [link]. Stay tuned! Join ECXO today.

Customer Experience 67

Customer Experience Leadership Feedback Survey 67

One Millimeter Mindset

DECEMBER 10, 2020

My speaking, consulting and coaching programs do not shy away from this topic, either. By the way, when I facilitate and consult, those messages are sent directly to me. How might your own professional innovation be liberated from unconscious professional exclusion? It does not need to be that way any more. Contact me here.

Innovation 81

Innovation Consulting Meeting Leadership 81

One Millimeter Mindset

FEBRUARY 25, 2021

Because your professional innovation leverages a better-architected and articulated professional value proposition. Then, the next post, Create More Value By Speaking Less Professional Jargon , addresses how to limit over-use of terminology which reduces collaboration and innovation. Is it time for a change that you actually control?

Innovation 77

Innovation Leadership Consulting Groups 77

Qualtrics

JUNE 26, 2020

I’m consulting on both sides of the equation—from large banks to scaling (now stunted) businesses, and it’s clear what characteristics help companies be at their best in the crisis. It’s time to develop your Innovation Game Plan. The post Why crisis management can be an innovation catalyst appeared first on Qualtrics.

Innovation 49

Innovation Management Banking Fashion 49

One Millimeter Mindset

FEBRUARY 23, 2021

Is group-think more valued than creative tension and innovation? Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Are their collective voices complementary to yours?

Leadership 79

Leadership Innovation Consulting Course 79

SurveySensum

FEBRUARY 26, 2024

They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement. Now, the question remains – what are the powerful employee pulse survey tools that you can choose from that will help you in improving your employee experience ? And not just that!

Tools 52

Tools Survey Employee Engagement Culture 52

One Millimeter Mindset

AUGUST 20, 2020

So you position yourself as an innovator and revenue-generator. I am a card-carrying STEM professional and left-brain thinker, specializing in cross-functional leadership, new product development and professional innovation. Instead of an order-taker working within a cost-center. Think about it. Then take action.

Innovation 86

Innovation Leadership Measurement Consulting 86

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Survey Employee Engagement 52

Customer Bliss

AUGUST 23, 2016

Darryl Speach is a serial customer experience practitioner and change agent. He’s had leadership roles at New York Life, the Disney Institute, and Greystone and Company. Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines. Episode Overview.

Chief Customer Officer 0

Chief Customer Officer Culture Leadership Insurance 0

Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Adam is a globally recognized expert on customer experience. Do follow these experts to learn from the best in business!

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Adrian Swinscoe

JANUARY 5, 2024

Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil […] The post Are you doing change to people or with people?

Culture 45

Culture Consulting Innovation Management 45

SurveySparrow

DECEMBER 27, 2020

There needs to be a lot of innovativeness and creativity to create the feeling that everyone is part of the same team. Creating a new employee experience plan. When a new employee joins the company, they go through a various number of motions before they are set to start working. HR Trend #2. HR Trend #10.

Trends 92

Trends Leadership Analytics Employee Experience 92

Beyond Philosophy

NOVEMBER 14, 2017

CMC Thought Leadership Principal, Beyond Philosophy. In the same post, Colin acknowledged the value of employee ambassadorship and the direct connection between employee experience and customer experience. Trust, empower, and enable employees to do the right thing (for each other, the company, and for customers).

Airlines 87

Airlines Culture Consulting Leadership 87

Qualtrics

JANUARY 23, 2019

Successful companies understand that the key to winning customers starts with their employees. In fact, searches for employee experience have risen by 270% in the last 5 years, as companies continue to invest in the employee experience. Follow Jacob to gain insights into the employee experience. ( @jacobm ).

Employee Experience 52

Employee Experience Leadership Consulting Trends 52

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. Creating a culture focused on customers has to start and end with focusing on employees.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190