Experience Investigators by 360Connext

OCTOBER 2, 2024

For those who need CX support, there is a key resource available: Customer experience consultants. You can hear everything we learned and access resources to help in this free quick start guide to CX leadership. CX consultants, in particular, help organizations develop the foundational elements they need to sustain their CX success.

Consulting 143

Consulting Customer Experience Customer Journeys Leadership 143

Blake Morgan

OCTOBER 29, 2024

The key to thriving in this environment lies in a few strategic moves: strong leadership, preventing agent burnout, and leveraging AI effectively. Michele Crocker, a seasoned expert in digital customer experience and contact center consulting, knows this all too well. One of the most critical elements Michele highlights is leadership.

Contact Center 59

Contact Center Leadership Customer Focused Management 59

eglobalis

AUGUST 13, 2024

Here, we provide an overview of their corporate structures, leadership, and financial performance. Under his leadership, Samsung continues to innovate and expand its global footprint. Designed on DALL-E or MidJourney; all rights reserved to ECXOorg. Currently, Samsung is led by Lee Jae-yong, also known as Jay Y.

e-support 497

e-support Innovation Customer Centricity Loyalty 497

ECXO

AUGUST 9, 2023

Professional services (PS) and consulting is critical to client experience. From a client perspective firm offering CX-related PS / consulting – in enterprise technology, telecoms, electronics, and beyond – are superficially similar. The impact it has on your PS and consulting, and on any client interaction, is considerable.

Consulting 296

Consulting Competitive Advantage Culture Touchpoint 296

ECXO

NOVEMBER 19, 2023

His research focuses on organizational maturity, design leadership, and customer-centricity. In addition to his academic role, Baars serves as a consultant, offering invaluable guidance to organizations seeking to enhance their use of design.

Customer Centricity 367

Customer Centricity Metrics NPS Leadership 367

Experience Investigators by 360Connext

NOVEMBER 3, 2014

If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. They start trusting clients and customers more than their leadership. Blog Customer Experience Featured Innovation business growth improvement leadership linkedin'

How To 271

How To Leadership Social Media Consulting 271

Experience Investigators by 360Connext

DECEMBER 29, 2014

She is the community manager for 360Connext, a customer experience consulting firm, and a freelance writer. She can lipread but tweet her first @Anne Reuss More Posts - Website Follow Me: The post 10 Must-Reads for a Better Customer Experience in 2015 appeared first on Customer Experience Consulting.

Customer Journeys 300

Customer Journeys Customer Experience Touchpoint Social Media 300

Experience Investigators by 360Connext

NOVEMBER 24, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Don’t sabotage your success before you even get started.

Customer Experience 304

Customer Experience Customer Journeys Employee Engagement Social Media 304

CloudCherry

MARCH 8, 2019

In-depth neuroscience researches tell us that there are biological differences in the way a woman and a man would think but that does not prove men and can soar higher than women in leadership capabilities. The book was the first and one of its kind, at the time, to address the role of a customer leadership executive. Jeannie Walters.

Chief Customer Officer 285

Chief Customer Officer Customer Experience Professionals Consulting Employee Experience 285

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Photo credits: Striatic & State Farm via Creative Commons license.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Experience Investigators by 360Connext

DECEMBER 17, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Have fun and please let us know what changes you make in 2015!

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306

InMoment XI

DECEMBER 21, 2021

Several years ago, business consultant Matthew T. A traditionally successful partnership will consist of senior leadership working in concert with operations, market research and human resources. Market research provides the employee advocacy data and the insights.

Customer Experience 397

Customer Experience Loyalty Course Advertising 397

Experience Investigators by 360Connext

DECEMBER 11, 2014

If leadership isn’t willing to continuously examine and innovate around the customer experience, the business is already doomed. More Posts - Website Follow Me: The post 5 Customer Experience Fails that Make Entrepreneurs Suffer appeared first on Customer Experience Consulting. Loyalty does not mean forever for customers.

Customer Experience 272

Customer Experience Customer Journeys Leadership Airlines 272

Experience Investigators by 360Connext

DECEMBER 17, 2014

He’s a #CX pioneer with several start-ups and consulting practices under his belt, a client roster of 400+ companies in 25 countries, who claim $1.5B+ in additional value from their work with him. Currently, Mike is the founder and managing principal at Storyminers in Atlanta, GA.

Innovation 275

Innovation Connections Consumers Sports 275

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. Bell tells us why truth is vital to trust.

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

Experience Investigators by 360Connext

OCTOBER 6, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Image credits: WikiThreads , Global X via Creative Commons license.

Customer Focused 275

Customer Focused Employee Engagement Call Center Social Media 275

Experience Investigators by 360Connext

NOVEMBER 26, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Image Credit: 401(K) 2012 via Creative Commons license.

Banking 286

Banking Loyalty Culture Social Media 286

Lumoa

APRIL 24, 2018

We have received 31 answers from 31 recognised thought leaders, consultants and great doers from all over the world across industries. Jeannie Walters TEDx Speaker, Customer Experience Expert, Trainer, Consultant, Podcaster. Sue Duris Customer Experience and Digital Marketing Consultant. Why did you give that score?

System 317

System Effort Score NPS Net Promoter Score 317

Experience Investigators by 360Connext

DECEMBER 8, 2020

The same could be said about overall company goals, leadership goals and yes, customer experience goals, too. Whether it’s the end of the year or any other time that’s right, these are five of the questions I ask the clients I consult with when it’s time to reflect. And for many of us it’s extremely relatable.

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Steve DiGioia

JULY 19, 2021

To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking. I’m happy to present my Leadership Series of interviews to you again. I hope you enjoyed this collection of my Leadership Series. Adrian Swinscoe.

Customer Service 189

Customer Service Social Media Hospitality Leadership 189

Experience Investigators by 360Connext

NOVEMBER 10, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Frosty Man and Seattle Municipal Archives via Creative Commons license.

B2B 271

B2B B2C Social Media Retail 271

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Read the full answers here below. Celebrate small successes and share stories. Technology advances will continue to inspire new innovations in customer experience.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Experience Investigators by 360Connext

OCTOBER 20, 2014

This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness – don’t waste the opportunity! appeared first on Customer Experience Consulting. My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers.

Customer Focused 289

Customer Focused Employee Engagement Culture Social Media 289

CX Accelerator

JUNE 8, 2020

When frontline employees navigate difficult customer issues, their engagement will increase when they see leadership addressing some of the problems they share. Walk in the customer’s shoes. ,, Nicholas Zeisler , Principal at Zeisler Consulting, challenges us to experience our product or service in the exact same way as customers do.

Survey 345

Survey Social Media Contact Center Call Recording 345

InMoment XI

MARCH 2, 2022

As viewed by many consulting organizations in their evaluations of this unfolding era of chronic talent shortages coupled with low unemployment rates, the conjoined, common themes of enterprise humanity and reframed purpose seem to be among the most attainable stakeholder prescriptives for dealing with the current employee landscape.

Culture 195

Culture Connections Company eBook 195

ShepHyken

SEPTEMBER 4, 2023

Despite the high investment of $300 billion annually worldwide on leadership development, surveys consistently show that employees still feel disengaged. Boston Consulting surveyed 200,000 workers across the globe to find what motivates them the most. Most of the time, people don’t leave because of the company.

Leadership 90

Leadership How To Culture Employee Engagement 90

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

More Posts Follow Me: The post SaaS Customer Experience Starts in the C-Suite appeared first on Customer Experience Consulting. B2B Blog Customer Experience customer service Featured customer relationship management leadership linkedin loyalty management'

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Experience Investigators by 360Connext

OCTOBER 26, 2017

Many leadership teams only explore the buyer’s journey, not the overall customer journey. They do nod along in meetings when leadership announces the next big idea. The post The Best CX Leaders ROCK at These 3 Things appeared first on Customer Experience Consulting. More importantly, it helps them decide what to do about it.

Net Promoter Score 231

Net Promoter Score Case Study NPS Customer Centricity 231

The DiJulius Group

AUGUST 7, 2023

Read Full Article The post What is Poor Customer Service Costing You And How Can A Consulting Firm Help? With customer expectations at record high levels, it’s essential to know the causes and. appeared first on The DiJulius Group.

Poor Customer Service 98

Poor Customer Service Consulting Customer Service Groups 98

Lumoa

APRIL 6, 2023

Revisit Organizational Culture Gaps in organizational culture often regrettably stem from a less-than-ideal leadership style. Leadership needs to focus on building an organizational culture where customer-centricity is at its core. Employees are stretched thin, especially post-pandemic layoffs that left most teams lean.

Customer Experience 195

Customer Experience Customer Centricity Culture Leadership 195

Experience Investigators by 360Connext

OCTOBER 2, 2018

You need diligence and persistence in this type of leadership. appeared first on Customer Experience Consulting. It can be uncomfortable but also incredibly effective in changing a culture from the inside-out. If you are this kind of customer experience leader, then you need to get comfortable being repetitive and patient.

Customer Experience 225

Customer Experience Customer Journeys Culture Leadership 225

Lumoa

MAY 5, 2022

Developing CX leadership requires collaboration and communication with customers, employees, and partners. About the authors Allegro is a Norwegian Communication and Technology bureau specializing in Customer Experience strategical consulting, co-creative workshops, and experience design processes.

Strategy 259

Strategy Customer Experience How To Consulting 259

Steve DiGioia

MARCH 9, 2020

Management Round Table – start a brainstorming session with your leadership team. customer service consultant. Customer Comment Cards – sometimes after the shopping is over the customer has a different opinion of the experience. Employee Suggestions – the people who do the work each day usually have the best ideas.

Policies 310

Policies Competitive Advantage User Experience Comparison 310

Customer Bliss

MAY 30, 2017

Claudiu brings 15 years of customer-centric leadership from multiple industries, including financial services, healthcare, and strategy consulting, and is a published expert in the field of customer experience.

Financial 121

Financial Banking Healthcare Leadership 121

The DiJulius Group

NOVEMBER 26, 2024

Stop Blaming the Younger Workforce The most common complaint I get from my audiences and consulting clients is about how bad the young labor force is and how this generation doesn’t want to work hard. I cannot disagree more. I also believe this is a crutch many leaders use to avoid building a better employee.

Customer Experience 98

Customer Experience Consulting Groups Customers 98