InMoment XI

JANUARY 27, 2025

For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building. Understanding these drivers provides a roadmap to continuous improvement, whether its agent behavior, product knowledge, or customer sentiment.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

CX Accelerator

JUNE 8, 2020

Walk in the customer’s shoes. ,, Nicholas Zeisler , Principal at Zeisler Consulting, challenges us to experience our product or service in the exact same way as customers do. Present your product roadmap and get valuable customer input. Some of the best ways to do so include: Call your contact center and speak with an agent.

Survey 345

Survey Social Media Contact Center Call Recording 345

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Tips Survey 89

BirdEye

MARCH 17, 2023

In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency. In this article, we’ll explore the world of small business consulting and how you can become a successful small business consultant to help business owners get the most out of their business.

Consulting 98

Consulting Social Media Financial Strategy 98

Kustomer

AUGUST 12, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 98

Roadmap Tips Travel Groups 98

Storyminers

JUNE 19, 2020

Mike Wittenstein is the founder of one of the world’s first strategic storytelling and experience design consultancies. Mike specializes in working with firms facing to create practical roadmaps, offering workshops, projects, on-going support, experience design, and strategic storytelling.

Customer Service 162

Customer Service Roadmap Consulting Customers 162

Kerry Bodine

NOVEMBER 30, 2020

by December 31 to earmark it for 2021 training or consulting services — and get bonus gifts to make the most of your money. CX Roadmap Development. Invest it with Bodine & Co. Once you’ve blocked a dollar amount, you’ll be able to mix and match all of our products and services, including: Journey Mapping. Personalized Coaching.

Customer Journeys 35

Customer Journeys Sales Roadmap Consulting 35

Kustomer

MAY 12, 2022

In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Senior Director of Travel Partners Group at Expedia Group Shannon Martin to learn about building a 90-day roadmap to successful customer service. Martin reveals the secrets to structuring a successful CX team with a 90-day roadmap. Slow Down for Success.

Roadmap 78

Roadmap Groups Travel Consulting 78

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. They were so process-oriented and result-oriented that customer service sounded foreign to them.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

InMoment XI

JANUARY 30, 2024

Who Specifically Will Provide Implementation and Strategic Consulting Services? Can We Review the 24-month Product Roadmap? Crafting a roadmap for your initiatives is necessary to not only get the quick wins you need, but to set long-term goals. You want a partner who doesn’t blink at 1 million.

Customer Experience Management 221

Customer Experience Management Software Customer Experience Management 221

Kayako

MARCH 9, 2017

Sukhpreet Kaur, Technical Consultant at Kayako, sees product testing as an invaluable link between teams with different skills. Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Playing an active role in product testing is key to developing your career as a customer support rep.

Self Service 178

Self Service Customer Service Roadmap Customers 178

rethinkCX

FEBRUARY 23, 2025

As a leading customer experience consulting firm , rethinkCX is here to unpack the top CX trends for 2025 and show you how to turn them into actionable strategies. From AI-driven personalization to community-powered loyalty, these trends arent just buzzwordstheyre your roadmap to staying ahead. Think of it as loyalty 2.0:

Trends 52

Trends Customer Experience Omni-Channel How To 52

CSM Magazine

FEBRUARY 12, 2025

But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results. Our expert consultants will assess your current capabilities, benchmark against industry best practices, and provide actionable insights to drive your CX strategy forward.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Kustomer

FEBRUARY 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 64

Roadmap Tips Travel Groups 64

UJET

NOVEMBER 16, 2020

This is a guest post by Donna Fluss, the president of DMG Consulting LLC. DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. Donna Fluss is president of DMG Consulting.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

CX Journey

NOVEMBER 6, 2014

What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. Bear in mind that often the purchase of a consultant''s time comes equipped with their expert use of various VoC and CX tools. Does your team have an evangelist?

Hotels 171

Hotels Consulting Culture Chief Customer Officer 171

InMoment XI

APRIL 9, 2025

Integrating AI into your product roadmap and establishing your topical authority through marketing will help you address a growing need. Our professional team of data scientists, product specialists, and CI consultants work directly with clients to tweak models, automate workflows, and connect insights to existing forecasting tools.

Trends 195

Trends Sales Analysis First Call Resolution 195

Customer Bliss

OCTOBER 24, 2017

Anahita is a certified Lean Six Sigma (LSS) green belt and Project Management Professional (PMP) with prior experience consulting for both public and private-sector organizations. In her free time, Anahita enjoys practicing and teaching yoga and spending time with her family. Key Takeaways.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

CX Accelerator

JUNE 8, 2020

Walk in the customer’s shoes. ,, Nicholas Zeisler , Principal at Zeisler Consulting, challenges us to experience our product or service in the exact same way as customers do. Present your product roadmap and get valuable customer input. Some of the best ways to do so include: Call your contact center and speak with an agent.

Survey 182

Survey Social Media Contact Center Call Recording 182

InMoment XI

AUGUST 16, 2024

InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization. References Boston Consulting Group. Your Digital Adoption Strategy from InMoment Do you need to undergo a digital transformation, but aren’t exactly sure where to start?

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

ECXO

OCTOBER 5, 2023

Fine-tune your wisdom in governance, engagement, maturity roadmap, and tying-in to corporate strategy. This is big-3-consulting value — super efficiently. It’s 3 hours of self-paced videos or live e-consulting about getting much more from your tech (not about specific tech brands).

ROI 156

ROI Video Government Leadership 156

Customer Bliss

AUGUST 23, 2018

He had to think about how his team was currently serving him and what would be beneficial moving forward: Look at your roadmap and see who’s needed to execute what. By looking at the customer roadmap, Anand was able to better determine who could help him deliver on the work that needed to be done. Recruit deliberately.

Transportation 129

Transportation Industry Management Chief Customer Officer 129

ECXO

MAY 11, 2023

This understanding will help you identify gaps and opportunities for improvement and develop a roadmap for transformation. Whether you’re just starting out, or you want to evaluate progress, CX professionals tend to purchase a model from a consulting firm or research organisation or develop one internally.

Customer Centricity 156

Customer Centricity Customer Journeys Self Service Culture 156

ijgolding

APRIL 19, 2017

Many strategists would have you believe that the creation of strategy is akin to a dark art – something that only a few have the skill to do and something that needs very expensive consultants to conjure. It is a guide, a roadmap, a set of boundaries by which the business will function.

Strategy 191

Strategy Customer Experience Customer Centricity How To 191

Strativity

MARCH 6, 2020

With this fifth post in our ‘CX Consulting 101’ series, we look at how to accelerate organizational transformation, broaden your reach, nurture engagement, and inspire your people. If you’d like to start at the beginning, see part one of our lessons from CX consulting series on How to Align Your Organization to Activate Change.

Consulting 52

Consulting How To Leadership Roadmap 52

Michelli Experience

JULY 25, 2017

In the case of Mercedes-Benz leadership, that vision was shared both through words and in the form of a visual roadmap. While consulting at Mercedes-Benz, I watched this willingness to verbally commit to a course of action build incredible trust with employees and dealer partners. Make Promises in Keeping with that Vision.

Consulting 113

Consulting Touchpoint Leadership Employee Engagement 113

rethinkCX

FEBRUARY 24, 2025

At rethinkcx.com , we customize our consulting services to fit your budget and goals, delivering high-impact results without the full-time price tag. This scalability ensures your customer experience consulting services grow with you, not against you. If so, fractional CX consulting services might be your next move.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score e-support 52

InMoment XI

JANUARY 10, 2023

Create a roadmap : Allow qualitative feedback to drive your plan for CX improvement. Book a consultative demo today. Leverage your happiest customers : Send review and referral requests to promoters via Marketo, HubSpot, or another customer communication platform like Intercom. Big Picture Analysis.

Customer Experience 243

Customer Experience Management Customer Journeys Effort Score 243

Thematic

FEBRUARY 19, 2025

Businesses work with consultants to validate the analysis and refine the taxonomy, making it costly and time-consuming to get accurate and relevant insights. ROI Considerations: Long implementation time, with additional consulting fees, leads to higher investment risk Essential for risk mitigation in highly regulated industries.

How To 62

How To Self Service Analysis Analytics 62

Heart of the Customer

JULY 24, 2023

Partnering with Heart of the Customer, the leading customer experience consulting firm, offers numerous competitive advantages for your organization.

Competitive Advantage 78

Competitive Advantage Roadmap Customer Journeys Financial 78

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! It offers a practical framework for scaling personalization, drawing on Abraham and Edelman's decades of consulting experience to help companies thrive in the AI era. Read more

Video 52

Video Chatbots Customer Centricity Trends 52

One Millimeter Mindset

MARCH 11, 2021

Does a continuous learning strategy fit into your professional roadmap? Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. You know the feeling, don’t you?

Strategy 106

Strategy Leadership Roadmap Consulting 106

One Millimeter Mindset

JANUARY 25, 2023

Want to create your professional roadmap to increased collaboration? One Millimeter Mindset | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor | How do you become more professionally visible, cross-functionally relevant, and strategically valuable to people who solve problems differently than you do? . |

Consulting 88

Consulting Innovation Roadmap Leadership 88

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! It offers a practical framework for scaling personalization, drawing on Abraham and Edelman's decades of consulting experience to help companies thrive in the AI era. Read more

Video 52

Video Chatbots Customer Centricity Trends 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Bringing in a CX consultant can help navigate internal politics and streamline the conversations. Journey maps identify critical customer touchpoints , including offline and online channels and touchpoints.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

AWS Machine Learning

OCTOBER 23, 2024

With 18 years in EdTech, he oversees innovation, roadmaps, and AI integration, enhancing personalized learning experiences for students and educators. She is a technologist with a PhD in Computer Science, a master’s degree in Education Psychology, and years of experience in data science and independent consulting in AI/ML.

Innovation 81

Innovation User Experience System Resources 81

DCX

OCTOBER 13, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. Download the Free Guide 3 Psychological Steps to Elevate Customer Experience Read more

Video 52

Video Customer Centricity Roadmap Course 52