Optimove

NOVEMBER 24, 2020

Welcome to another episode of PostFunnel Insider, Optimove’s series of CRM know-how, tips, news, and analysis videos. Changing consumer behavior, from single platform customers to becoming multi-platform customers, allows users to become fully immersed, totally engaged, and the most valuable type of customers in your database.

CRM 97

CRM Video Analysis Tips 97

C3Centricity

NOVEMBER 4, 2019

Consumers no longer appreciated being interrupted in their daily lives, if they ever did! Luckily a few other consumer goods companies realised that to satisfy the consumer they had to do things differently. CEX #CRM #CustomerCentricity Click To Tweet. They were the ones that moved to customer centricity.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. The result?

Connections 52

Connections Gamification Marketing CRM 52

TechSee

JUNE 16, 2021

Whether it’s a non-intuitive interface, disconnected systems or numerous logins to manage, employees who find the Visual Assistance technology cumbersome or time-consuming will not be quick to adopt it. Costa Express UK partnered with TechSee to deploy a visual remote assistance platform that required no app download.

ROI 251

ROI Case Study Strategy Wireless 251

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

Marketing 52

Marketing CRM Report ROI 52

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Effort Score 59

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. By seamlessly integrating gamification elements with CRM data, marketers can boost retention, increase customer lifetime value, and create loyal communities.

Gamification 52

Gamification Engagement Sports CRM 52

Kustomer

JULY 12, 2022

They’re utilizing the most impactful technology solutions to steer customer service and support with customer relationship management (CRM). The CRM is the heart of the omnichannel CX strategy by providing a centralized location in which to collect and access data from every customer interaction across every channel and with every agent.

Omni-Channel 93

Omni-Channel CRM Culture Training 93

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Features of a Modern CRM and Chatbots.

Chatbots 88

Chatbots CRM Connections Multi-Channel 88

Comm100

MAY 20, 2022

Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. Over the years, live chat has grown exponentially in consumer popularity. 73% of consumers now agree that live chat is the most satisfactory way to communicate. Live chat caters to these key consumer needs.

Software 237

Software Wait Times Multi-Channel Consumers 237

Comm100

MARCH 21, 2022

75% of consumers prefer live chat over any other communication channel, while live chat costs 1/3 the cost of traditional phone support. Best of all, privacy is maintained through automatic masking, and since co-browsing is browser-based, no downloads are required. . Keep chipping away at siloes .

Government 220

Government Omni-Channel Wait Times CRM 220

Comm100

MAY 13, 2019

Consumer expectations and generational trends are certainly driving its popularity. Greetings can be automated, and customer information can be displayed from a CRM at the point a chat begins. Download Now. The data doesn’t lie – 79% of customers now prefer service through online chat.

Effort Score 167

Effort Score Omni-Channel CRM Video 167

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences. learn more about Positionless Market, go here.

Trends 52

Trends Social Media How To Analytics 52

Optimove

DECEMBER 10, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers will learn how AI and Generative AI are revolutionizing the industry by putting creativity back into their hands, enabling them to craft meaningful campaigns faster and with greater precision. Speed Meets Creativity Speed can often come at the cost of creativity.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Our research reveals that 63% of consumers say they can identify when marketing AI is at play.

CRM 69

CRM Marketing Social Media Analysis 69

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

UJET

OCTOBER 22, 2020

To accomplish this goal, ByNext unified their customer relationship management (CRM) tool with UJET’s contact center platform to ensure every agent had all important customer information readily available. This is why we designed UJET to federate, or unify, your customer data within the CRM. Put Customers First to Drive Real Results.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

Kustomer

MARCH 14, 2022

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. The less effort, the better — and with the digital-first consumer, chat is often better. Why Consumers Love Chat.

Consumers 92

Consumers Self Service Chatbots e-support 92

Optimove

AUGUST 5, 2021

Especially since the shift in focus from wholesaling and brick-and-mortar stores to direct-to-consumer digital sales created major challenges – and opportunities – in how John Hardy’s marketers operate. Download the full case study here. Clienteling: Harmonizing Online with Brick-and-Mortar.

CRM 98

CRM Marketing Omni-Channel Retail 98

NICE inContact

AUGUST 21, 2019

In its second annual global research study of businesses , NICE inContact set out to compare perceptions of business contact center leaders and consumers in key areas of customer experience. Consumers were asked their most preferred channels to interact with businesses. The results are compared in the left side of the graphic below.

Contact Center 37

Contact Center Net Promoter Score Consumers Study 37

Comm100

MAY 20, 2020

Today’s consumer wants choice. On top of this, with a true omnichannel platform that integrates with a CRM system, they can also see purchase history, web page visits, and other key data, giving them a 360-degree view of the customer and their issue. Download Now. Digital omnichannel is the next big thing of the new decade.

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

Optimove

JANUARY 28, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: The 2025 Optimove Insights Consumer Marketing Fatigue Report reveals a key challenge for marketers: keeping customers engaged without overwhelming them.

Report 52

Report Marketing CRM Consumers 52

Optimove

FEBRUARY 18, 2025

Get CDP Institutes Guide on why your CDP needs a brain Download Now About KPAX KPAX Marketing Ltd. is an interactive online marketing agency that delivers online services in consumer advertising, customer support, customer retention and data analysis for online gambling operators globally. Your options for CDP-led orchestration.

Marketing 59

Marketing CRM Advertising Customer Retention 59

C3Centricity

SEPTEMBER 3, 2018

My other go-to online resource for understanding terms is businessdictionary.com, which defines customer centric as: “Creating a positive consumer experience at the point of sale and post-sale.” Marketing #Brand #CEX #CRM Click To Tweet. Check out and download our brochures. Unbelievable isn’t it?

Customer Centricity 240

Customer Centricity How To Customer Satisfaction Social Media 240

Optimove

SEPTEMBER 24, 2020

CRM Hack: Gamifying CRM Campaigns. Spice Up Your CRM Gaming Campaigns. CRM Hack: Gamifying CRM Campaigns. Spice Up Your CRM Gaming Campaigns. Gamers are different than other consumers and deserve a unique approach. Here’s the second part of this mini-series (more available to download).

Sports 98

Sports CRM ROI Groups 98

Optimove

OCTOBER 15, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust. This foster trust and helps consumers understand AI-driven decisions.

Innovation 52

Innovation Marketing Consumers System 52

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Comm100

MAY 11, 2020

And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. With a true omnichannel platform that integrates with a CRM system, the agent can also see their purchase history, web page visits, and other key data. Free Download: Mastering Omnichannel CX: A Success Guide.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). Reduced service costs by 88%.

Study 96

Study ROI Net Promoter Score CRM 96

Kustomer

JUNE 27, 2022

In a post-pandemic world, consumers have undergone an inadvertent shift in mindset and expectations surrounding customer experience (CX). Today’s consumer, as a result, finds great benefit in a hybrid customer experience that combines the spark of human communication and the convenience of sophisticated digital assistance.

Consumers 84

Consumers Customer Experience Social Media Poor Customer Service 84

C3Centricity

AUGUST 26, 2019

Smart cookie-blocking technology led by Apple’s Intelligent Tracking Prevention (ITP) and Firefox’s Enhanced Tracking Protection (ETP) now block third-party cookies by default, and even Google’s Chrome will soon get controls that let consumers block cookies.” CEX #CRM #CustomerService #CustomerSatisfaction Click To Tweet.

Customer Centricity 189

Customer Centricity Fashion Airlines Customers 189

ReviewTrackers

JULY 1, 2020

Your organization can access the ReviewTrackers API to download review data and sync with whatever reporting structure, CRM (customer relationship management) suite, or POS (point-of-sale) system or software you’re using. Read our blog post for detailed information on how to download and use the ReviewTrackers app for Hootsuite.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Customer Relationship Management 123

C3Centricity

APRIL 17, 2019

Creating shared value has become a strong commitment of many of the leading global players in the consumer goods market. CRM #CEX #CustomerCentric #CustomerFirst Click To Tweet. Requiring full details on a contact form when the customer just wants to ask a question or download something. Or are you not even there yet?

Marketing 227

Marketing Technology Customer Centricity Conference 227

UJET

OCTOBER 22, 2020

To accomplish this goal, ByNext unified their customer relationship management (CRM) tool with UJET’s contact center platform to ensure every agent had all important customer information readily available. This is why we designed UJET to federate, or unify, your customer data within the CRM. Put Customers First to Drive Real Results.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

Comm100

MAY 11, 2020

And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. With a true omnichannel platform that integrates with a CRM system, the agent can also see their purchase history, web page visits, and other key data. Free Download: Mastering Omnichannel CX: A Success Guide.

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130

Comm100

APRIL 9, 2021

If a consumer has a positive experience in one industry, they’ll expect it in another. 2021 Live Chat Benchmark Report – Download the report for exclusive industry and team size data. Today’s customer service expectations cross over industries. Wait times are key to any customer service team.

Banking 222

Banking Financial Data Wait Times 222