Consumers Customer Confidence Customer Focused 
Vonage
JUNE 28, 2017
customer service he received from a taxi driver. Shep is a professional speaker, best-selling author, creator of the ‘Customer Focus Program’ and founder of Shepard Presentations, where he holds the impressive title of ‘Chief Amazement Officer’. Social media is changing the customer experience for the better”.
ShepHyken
JUNE 3, 2019
This year’s global Edelman Trust Index revealed a critical development in consumer sentiment around the world. The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Follow on Twitter: @Hyken.
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ShepHyken
JUNE 24, 2019
My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. Numbers one, two and four are non-negotiable.
ShepHyken
MAY 27, 2019
New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities by Christina Luttrell. CustomerThink) The widespread adoption of mobile has changed the way consumers interact with and perceive the world. Follow on Twitter: @Hyken.
ReviewTrackers
APRIL 7, 2021
After all, reputation is the key to building public and consumer trust. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector.
ReviewTrackers
APRIL 2, 2019
After all, reputation is the key to building public and consumer trust. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector.
ShepHyken
FEBRUARY 14, 2018
If someone is willing to spend more, they will surely expect to get more value, and that value should be in the form of a better customer experience. A recent study by Aspect found that 52% of consumers said that they would pay more for “good” customer service while 66% will pay more for “great” customer service.
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