ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Create a positive customer-centric culture amidst the support team.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

FEBRUARY 27, 2017

The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. My Comment: It doesn’t matter what type of business you have, there are plenty of lessons you can learn from the top customer focused retailers. Customers want it and are expecting it.

Customer Service 48

Customer Service Self Service Retail Loyalty 48

CSM Magazine

JULY 12, 2020

Research from a study by Salesforce “found that 76% of customers now report that it’s easier than ever to take their business elsewhere — switching from brand to brand to find an experience that matches their expectations.” Consumers forget that some things take time and quality doesn’t always come overnight. The bottom line.

Customer Service 52

Customer Service Marketing Social Media Ecommerce 52

Integrity Solutions

SEPTEMBER 28, 2023

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

ShepHyken

JANUARY 9, 2017

High-Performing Customer Service Teams Use Predictive Analytics by Vala Afshar. Huffington Post) The reality of today’s business landscape is that customers are more connected than ever. The best companies know what data helps them get the answers and info they need to help their customers. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

Second to None

FEBRUARY 12, 2018

Crafting a leading customer service strategy can serve as a differentiator for brands in any industry, because it is this kind of value that truly sticks out to customers in this age of indulgence. In a truly customer-focused organization, you might even see the gap reversed.

Brands 59

Brands Leadership Voice of Customer Survey 59

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. 12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. I’m still amazed at the companies that aren’t taking advantage of engaging with their customers through social. Here are my top five picks from last week.

Social Media 48

Social Media Customer Service Self Service B2C 48

ShepHyken

DECEMBER 12, 2016

This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. These are just a few of the ways consumers describe interactions they consider to be “Moments o f Wow” with their favorite brands. TeleTech) Memorable. Surprising. Follow on Twitter: @Hyken.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

MARCH 7, 2022

How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers.

Customer Service 13

Customer Service Self Service Retail Airlines 13

Thematic

JUNE 17, 2024

A positive customer experience can lead to customers being willing to pay more for products and services, sharing their positive experiences with others, and ultimately driving increased sales and profitability. Businesses can unlock a powerful revenue-generating engine by prioritizing customer satisfaction and loyalty.

Customer Experience 62

Customer Experience Analysis Policies Retail 62

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

MAY 13, 2020

Contemporary consumers expect brands to remember who they are, whether they are buying from you for the second or the hundredth time. Companies with best customer service often mention how customers are willing to spend more for the right experience. . Personalization Leads to Loyalty and Referrals.

Software 111

Software Self Service Customer Service How To 111

ProProfs Chat

MAY 13, 2020

Contemporary consumers expect brands to remember who they are, whether they are buying from you for the second or the hundredth time. Companies with best customer service often mention how customers are willing to spend more for the right experience. . Personalization Leads to Loyalty and Referrals.

Software 98

Software Self Service Customer Service How To 98

ShepHyken

MARCH 13, 2017

(TCFCR) Retailers would be wise to take direction from successful B-to-B enterprises and learn how to handle new customers, how to better serve the consumer, and mirror the way new business accounts are valued and coddled. My Comment: So many articles on customer service focus on the retail industry (B-2-C).

Social Media 90

Social Media Customer Service Infographics Retail 90