A conversation on omni-channel with Sheila McGee-Smith
Vonage
APRIL 23, 2018
NewVoiceMedia CEO Dennis Fois recently had the opportunity to catch up with Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, for a conversation about how omni-channel service trends are impacting contact centers. Sheila: There are parts of the customer journey that the contact center alone can’t impact.
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