TechSee

FEBRUARY 2, 2022

They can also deliver efficiencies to call center staff like Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) solutions that manage customer and business data. Yes, we’ve come a long way from the days of managing piles of index cards with phone numbers. With 56.8%

Call Center 124

Call Center Self Service Technology Social Media 124

Second to None

MARCH 30, 2018

In fact, 86 percent of business leaders say customer experience is foundational to their success. Here are three fundamental tools for building a superior customer-service strategy. And this number will only keep growing as consumer behaviors evolve, driving brands to look to new technologies to solve those gaps.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. 52% of U.S.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JULY 24, 2023

My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience. Here are a few ways Shippo’s report notes that policies are changing. His answer was, “Trouble with the truth.”

Customer Service 12

Customer Service Effort Score Retail B2B 12

Kustomer

AUGUST 28, 2023

Kustomer’s robust customer relationship management (CRM) platform, which provides a streamlined 360-degree view of all customer transactions and interactions, features this bulk messaging service. You know the importance of measuring customer service performance and have acquired these scores through your CRM.

CRM 81

CRM ROI Effort Score Return on Investment 81

Kustomer

NOVEMBER 3, 2022

To meet this expectation, companies have to be forward-thinking about their customers’ wants and needs to get ahead of the curve — they need to be providing proactive customer support. What is proactive customer service and how is it different from reactive customer service?

Self Service 88

Self Service Effort Score Omni-Channel Chatbots 88

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52