Confirmit

SEPTEMBER 25, 2019

This week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. We had a great turn out despite the morning’s deluge and spent the day in the beautiful space at the Marylebone Hotel.

Groups 40

Groups Marketing Fashion User Experience 40

InMoment XI

APRIL 3, 2024

And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. Why is Digital Customer Experience Important?

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Pointillist

MARCH 20, 2020

The CX team leverages this insight to prioritize a project to improve the user experience of their mobile app. In the meantime, the team can steer newly enrolled members into lower effort journeys to improve their experiences. First, the team wants to discover the most common CX issues customers encounter.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

CSM Magazine

MAY 19, 2023

At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression. This discipline combines aspects of design, psychology, marketing, and technology to create engaging, satisfying, and memorable experiences for consumers.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Optimove

FEBRUARY 14, 2023

Today’s consumers want to interact with the brands they love 24/7; on your app, in your store, and on your social media feeds and website. Instead of marketing efforts focusing on a single platform or channel, the spotlight is on the customer – exactly where they want it to be.

Omni-Channel 52

Omni-Channel Marketing Hospitality Travel 52

ProProfs Chat

DECEMBER 12, 2019

. “Because in any economy – especially a down economy – Customer loyalty is your strongest asset!” DiJulius III, The Customer Service Revolution. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty. –

Customer Experience 80

Customer Experience Customer Service Advertising Customers 80

Currency Alliance

MAY 9, 2019

…when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Enter: loyalty marketing.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56