Remove Consumers Remove Customer Service Representative Remove Wireless
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Customer Support Teams Are Not Fraud Investigators – But They Can Create Safe, Trusted Relationships

CSM Magazine

Customer Support Representatives have too much on their plate. Whether you’re making a change to your bank account or reaching out to your wireless provider about a SIM card, identity verification is a major part of ensuring that only authorized people can change your account.

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When Customer Service Goes Bad, One Of These Reasons Is Likely Why

SaleMove

Plenty of similar research backs him up: An American Express study showed that 33% of those surveyed would consider ditching a trusted brand after just one bad customer-service experience, while another report found that 59% of folks might tolerate a handful of customer service frustrations before they move on.

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When Customer Service Goes Bad, One Of These Reasons Is Likely Why

SaleMove

Plenty of similar research backs him up: An American Express study showed that 33% of those surveyed would consider ditching a trusted brand after just one bad customer-service experience, while another report found that 59% of folks might tolerate a handful of customer service frustrations before they move on.

article thumbnail

When Customer Service Goes Bad, One Of These Reasons Is Likely Why

SaleMove

Plenty of similar research backs him up: An American Express study showed that 33% of those surveyed would consider ditching a trusted brand after just one bad customer-service experience, while another report found that 59% of folks might tolerate a handful of customer service frustrations before they move on.