Remove Consumers Remove Customer Service Remove Mobile Customer Service
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It’s Time for Seamless Mobile Customer Service

GetFeedback

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. A consumer survey by Imprint Plus found that 32.5% Optimize your website for mobile.

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Mobile Apps: Streamlining Customer Service for Financial Institutions

CSM Magazine

In financial services, customer service isn’t just about addressing concerns; it’s about building lasting relationships. The advent of mobile apps has been transformative, turning smartphones into essential tools for improving these relationships. What elements should these apps include to truly shine?

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The push for mobile customer service

Eptica

Date: Wednesday, November 30, 2016 The push for mobile customer service. No wonder that 72% of consumers in the U.S. The rise of mobile is driving customer service change in five key ways: 1. Published on: November 30, 2016.

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7 Tools for Providing Better Customer Service Support

Joe Rawlinson

In order to keep customers returning and keep that competitive edge, businesses have to use the latest software to deliver profound care. Stay with us, as we go through a list of 7 tools for providing better customer service support. Live support chat tool provides amazing opportunities for your customer support agents.

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10 Customer Experience Best Practices for all B2B Sales Teams

Kayako

Increasingly, customers are demanding some form of real-time communication to be available to them, allowing for instant responses to questions, queries and complaints. Indeed, according to research from Salesforce , 64 percent of consumers expect this kind of offering to be in place. Create a Customer Service Coaching Plan .

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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. knew they needed to create an intuitive mobile customer service experience.

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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. knew they needed to create an intuitive mobile customer service experience.