InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Thank you Your download will begin shortly.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

DECEMBER 17, 2024

Look for Someone Who Understands the Customer Whoever you choose as your customer experience manager should have a strong understanding of the modern consumer and the experiences they are looking to have. Download your free guide to see conversational intelligences massive impact on customer acquisition, retention, and growth.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 2 appeared first on Optimove.

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

Optimove

FEBRUARY 10, 2025

In the report: Why consumers unsubscribe and how to avoid it The power of personalization and relevance The role of AI in creating impactful marketing strategies Key data on the most effective marketing channels Discover actionable strategies to combat fatigue, boost engagement, and build lasting loyalty.

Report 76

Report Consumers Marketing Loyalty 76

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. Download the report to adapt your strategy and build lasting customer loyalty.

Consumers 76

Consumers Marketing Loyalty Report 76

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Optimove

JANUARY 2, 2025

Part 1 of the 2025 Optimove Consumer Marketing Fatigue Report shows you how to evolve your email campaigns to break through the noise and boost engagement. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 1 appeared first on Optimove.

Consumers 76

Consumers Marketing Report Loyalty 76

Experience Matters

SEPTEMBER 9, 2014

consumers describing their experiences with and their loyalty to 268 companies. Download report for $395. Here’s the first figure in the report: Download report for $395. Here’s the executive summary: To understand how customer experience corresponds to loyalty, we examined feedback from 10,000 U.S.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

NICE inContact

DECEMBER 20, 2021

Download "New Agent Training Tips for Today’s Digital World" for useful information about preparing your agents for your digital transformation. Going digital requires an uplevel in agent skills.

Consumers 208

Consumers Tips Training Customer Experience 208

Experience Matters

DECEMBER 23, 2019

consumers across 20 industries. You can download these reports for free: The ROI of Customer Experience. This research shows how often consumers run into bad experiences, and then examines how consumer Read More. Data Snapshot: What Happens After a Bad Experience, 2019.

ROI 275

ROI Consumers Loyalty Industry 275

InMoment XI

OCTOBER 10, 2022

Source: White House Office of Consumer Affairs via Help Scout ) 95% of customers share bad experiences with others. Source: Zendesk ) 55% of consumers have intended to make a purchase, but backed out because of poor customer service. Take a step towards higher response rates by downloading the document below! Source: Zendesk ).

Net Promoter Score 368

Net Promoter Score Survey NPS B2C 368

InMoment XI

NOVEMBER 16, 2023

Macro-Environmental Insights The workshop started by contextualising businesses within macro-economic and social environments, considering factors like inflation, evolving consumer behaviours, and societal habits. Download the full summary of our XI Forum Europe 2023 here

Healthcare 447

Healthcare Culture Travel ROI 447

QuestionPro Audience

FEBRUARY 15, 2018

2017 was predicted to be the year of the smart home, and consumers are slowly integrating the new technology into their homes. We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home. We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home.

Consumers 252

Consumers Retail Report Technology 252

GetFeedback

DECEMBER 21, 2018

consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. billion per year due to avoidable consumer switching. consumers say they’d share more personal information with a company that offers a great experience. ( CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

InMoment XI

AUGUST 20, 2024

The Importance of Online Reputation for Lawyers One of the main reasons that a good online reputation for lawyers is important is because 90% of consumers look at reviews before contacting a lawyer or law firm. What digital sources do consumers use to conduct research on law firms in 2024? Download the Report

Management 369

Management Social Media Report Industry 369

GetFeedback

AUGUST 14, 2019

This is because, as a consumer, you’ve experienced buying a car, or ordering a latte, or making an appointment with your doctor a number of times. Take a look: Click here to download the PDF version. . Click here to download PDF version of the list. . Click here to download PDF version of the list. . Download the Toolkit.

Customer Satisfaction 268

Customer Satisfaction Survey eBook Industry 268

Experience Matters

APRIL 6, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. You can download the free report or purchase the dataset. We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S.

Industry 226

Industry Effort Score Consumers Survey 226

Uniphore

JANUARY 21, 2022

Healthcare consumers are overwhelmed and frustrated. However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. Download the Article. With conversational artificial intelligence (AI) and automation. Want to learn about healthcare CX technology?

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Customer Bliss

AUGUST 29, 2019

In today’s digital age, never before have consumer journeys and expectations been so diverse. Consumers are more likely to share positive interactions with companies than negative ones. Consumers are attracted to companies who honor them. 88% of Consumers Trust Shopping Recommendations from People They Know.

Customer Journeys 227

Customer Journeys Customer Experience Case Study Consumers 227

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. In the business to consumer world, you could offer money back guarantees. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. Be easy to do business with.

Customer Relationship Management 317

Customer Relationship Management NPS CRM Loyalty 317

Comm100

AUGUST 1, 2022

For the full low-down and success stories from fellow schools, download the cheat sheet below. 70% of consumers currently use or are interested in using chatbots for simple customer service. With consumers favoring chatbots for simple customer service, it’s a great opportunity for universities to introduce chatbots for 24/7 support.

Chatbots 246

Chatbots Omni-Channel Social Media B2C 246

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Key takeaways: Consumers are subjected to marketing fatigue across industries. This post highlights Optimove 2023 surveys of more than 2,000 consumers.

Consumers 111

Consumers Survey Brands Marketing 111

Comm100

JANUARY 25, 2022

Living in a world of instant gratification, consumers expect around-the-clock support. 90% of consumers rate an immediate response as “important or very important” when they have a customer service question. Along with personalized service comes the expectation of 24/7 support.

How To 246

How To Chatbots Omni-Channel Social Media 246

Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops. One effective way of gaining consumer trust is Customer-Led Marketing.

Consumers 105

Consumers Loyalty Brands Retail 105

GetFeedback

DECEMBER 26, 2018

Today’s consumers share their opinions and experiences widely, and their peers trust them when it comes time to buy or pass. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

Report 69

Report Multi-Channel Analysis Brands 69

C3Centricity

JUNE 2, 2021

They make money other ways through in-app purchases, so they want everyone to download their app. Price should factor in after-sale consumables. They sell the equipment for $50 to $100 knowing that the purchases of the consumable ink cartridges drive the profits. The objective is to get the product into the hand of the consumer.

B2B 334

B2B B2C Brands Consumers 334

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Trends 52

Trends Marketing eBook Consumers 52

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

Consumers 116

Consumers Report Multi-Channel Data 116

GetFeedback

NOVEMBER 25, 2019

Consumer Shipping: 78%. Click here to download the current industry benchmarks. Ambulatory Care: 77%. Apparel: 79%. Athletic Shoes: 79%. Automobiles and Light Vehicles: 82%. Banks: 81%. Breweries: 85%. Cellular Telephones: 79%. Computer Software: 79%. Cooperative Energy Utilities: 75%. Credit Unions: 81%. Financial Advisors: 80%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

C3Centricity

MARCH 18, 2020

I don’t mean just their demographics, but what, where and how they use or consume your brand and the category in which you are competing. It means understanding the what, where and how they use or consume your brand and the category in which you are competing. Did you also download our template and complete it?

Marketing 240

Marketing Advertising Brands Consumers 240