QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors. New research from EXPRESSVPN found that 71% of U.S.

Consumers 207

Consumers Data Social Media Study 207

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Key takeaways: Consumers are subjected to marketing fatigue across industries. This post highlights Optimove 2023 surveys of more than 2,000 consumers.

Consumers 111

Consumers Survey Brands Marketing 111

Optimove

MARCH 30, 2023

To find out, we did what we always do in these situations: fielded a consumer survey. You know, like we did on  consumer trust ,  marketing fatigue ,  holiday shopping , and more. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more.

Consumers 94

Consumers Omni-Channel Retail Travel 94

Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops. One effective way of gaining consumer trust is Customer-Led Marketing.

Loyalty 105

Loyalty Consumers Brands Retail 105

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

Consumers 116

Consumers Report Multi-Channel Data 116

NICE inContact

DECEMBER 20, 2021

Download "New Agent Training Tips for Today’s Digital World" for useful information about preparing your agents for your digital transformation. Going digital requires an uplevel in agent skills.

Consumers 208

Consumers Tips Training Customer Experience 208

Helen Dewdney

MAY 29, 2022

Today I started my new programme series – The Complaining Cow Consumer Show – on East London Radio. I’ll be talking all things consumer including money-saving, consumer rights, complaining effectively, etc. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! GET THE BOOK!

Consumers 93

Consumers Tips Management How To 93

NICE inContact

APRIL 30, 2019

But consumers are more cautious. Then, we compared business responses with what more than 2,400 consumers told us about their actual service experiences in our 2018 study. Businesses are confident in chatbots’ ability to make it easier for consumers to get their issues resolved, and consumers are less certain.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

InMoment XI

NOVEMBER 26, 2024

However, to combat this, you need to understand the end-to-end customer experience and be prepared for every path a consumer might take to become a customer or that a current customer might take when using your products or services. This often stems from poor internal communication, outdated technology, or inefficient processes.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

Optimove

APRIL 20, 2023

We’re here to help marketers boost customer loyalty and better understand consumer behavior and preferences, but we’re happy to help however we can. So, make a mental note, and let’s dive into our survey results – what do consumers have planned for this Mother’s Day? Last-minute Mother’s Day shopper?

Consumers 98

Consumers Omni-Channel Retail Survey 98

2020 Research

OCTOBER 1, 2022

A strong consumer insights strategy enables you as a marketer to gain the critical customer knowledge you need before tackling your marketing strategy. Download “Consumer Insights Strategies for Marketing Leaders” to learn: What market research methods are right for different goals and objectives. This guide is here to help.

Consumers 52

Consumers Strategy Marketing Analysis 52

Beyond Philosophy

FEBRUARY 1, 2024

Next, double-digit inflation in all areas of consumer goods has wreaked havoc on consumer spending habits. YouGov’s new direct-to-consumer feature allows anyone to sample their surveying tools and conduct research directly. Currently, the podcast has 12,000 downloads per month on average! It’s also easy to use.

Consumers 78

Consumers Self Service Survey Customers 78

NICE inContact

JUNE 5, 2019

The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and differences between consumers and businesses in terms of how they view customer service. Businesses are very confident while consumers are proceeding with caution. You can read more about this study here.

Consumers 136

Consumers Chatbots Contact Center ROI 136

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

Maru Group

DECEMBER 13, 2022

Consumer Duty raises the bar of regulatory consumer protection in the financial services sector by shifting the regulation paradigm from a process-driven approach to one based on customer outcomes. What are the Consumer Duty outcomes? Download our paper. Download our paper.

Consumers 84

Consumers Net Promoter Score Effort Score Touchpoint 84

NetBase

AUGUST 7, 2020

They recently experienced wild success leveraging TikTok to target young consumers during this lockdown. We will investigate how a brand can capture consumers by harnessing popular media, examined via social media listening. As of April 2020, TikTok had a total of 315 million downloads. The right social media tools offer clues.

Consumers 80

Consumers Social Media Video Brands 80

2020 Research

NOVEMBER 16, 2022

Achieve this with a thoughtful consumer insights strategy. Download this whitepaper to learn more about what a consumer insights strategy is and how it can help you as a technology leader determine why consumers think, feel, and behave in the way they do.

Consumers 52

Consumers Technology Strategy Groups 52

InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Thank you Your download will begin shortly.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

2020 Research

OCTOBER 6, 2022

How do you maintain or even grow your customer base when consumers restrict spending? It’s a complex problem to navigate, but a consumer insights strategy helps simplify it. If you’re unsure how to start constructing your strategy, our whitepaper, “Beat Inflation and the Recession with a Consumer Insights Strategy,” will guide you.

Consumers 52

Consumers Strategy Groups Customer Base 52

TechSee

NOVEMBER 26, 2019

Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Meanwhile, most consumers are certain or likely to return a product if they find it complicated. Consumers’ growing demand for visual self-service.

Self Service 104

Self Service Consumers Survey Contact Center 104

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 305 U.S. A quarter of respondents were indifferent.

Report 52

Report Consumers Loyalty Brands 52

Maru Group

NOVEMBER 16, 2022

We spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. We found this is an opportunity for individual brands to stand up and be counted on when consumers need it most.

Consumers 76

Consumers Brands Meeting Comparison 76

Optimove

JUNE 29, 2023

The survey also reveals that 86% of consumers plan to repeat purchases from the same brands as last year. Plus, typically budget-conscious consumers are willing to invest more in educational needs, a significant increase compared to other shopping periods such as holidays, summer, and Mother’s Day.

Loyalty 52

Loyalty Consumers Survey Loyalty Programs 52

Optimove

FEBRUARY 23, 2023

Marketing fatigue happens when consumers become overwhelmed or disengaged with marketing messages due to the volume or repetition of advertising. It can make consumers more skeptical or even annoyed by marketing messages, causing them to tune out or disengage from future marketing efforts.  Cold consumer shoulder!  Pick yours.

Consumers 52

Consumers Marketing Advertising Brands 52

Kustomer

MARCH 14, 2022

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. The less effort, the better — and with the digital-first consumer, chat is often better. Why Consumers Love Chat.

Self Service 92

Self Service Consumers Chatbots e-support 92

TechSee

OCTOBER 7, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. In sectors with high return rates, like consumer electronics, visual AI has been instrumental in addressing issues remotely. Ready to realize the financial and environmental benefits of visual AI?

ROI 124

ROI First Call Resolution Travel Return on Investment 124

InMoment XI

OCTOBER 10, 2022

Source: White House Office of Consumer Affairs via Help Scout ) 95% of customers share bad experiences with others. Source: Zendesk ) 55% of consumers have intended to make a purchase, but backed out because of poor customer service. Take a step towards higher response rates by downloading the document below! Source: Zendesk ).

Net Promoter Score 368

Net Promoter Score Survey NPS B2C 368

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Trends 52

Trends Marketing eBook Consumers 52

CSM Magazine

MARCH 14, 2022

Chatbots and Intelligent Virtual Assistants are on the customer engagement frontlines, interacting with consumers every day. consumers of 18 to 65 years of age. Our survey results reveal that consumers just aren’t sold on chatbot efficacy, and many find chatbot experiences flat-out frustrating. About the Author.

Chatbots 98

Chatbots Consumers Healthcare Travel 98

Lumoa

MAY 19, 2022

Mobile consumers prefer shopping for beauty and grocery products. Download the full shopping apps report to find out why. This is because consumers evaluate a company’s overall quality, in large part, from its customer service. Download our State of the Shopping Apps Report for 2022 today.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

InMoment XI

NOVEMBER 16, 2023

Macro-Environmental Insights The workshop started by contextualising businesses within macro-economic and social environments, considering factors like inflation, evolving consumer behaviours, and societal habits. Download the full summary of our XI Forum Europe 2023 here

Healthcare 447

Healthcare Culture Travel ROI 447

Qualtrics

NOVEMBER 16, 2021

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% Read on for top-level insights from our Global Consumer Trends 2022 report. We asked over 23,000 consumers across 23 countries about their experiences with brands in 2021, and what they’re looking for from businesses in 2022.

Trends 49

Trends Consumers Report Feedback 49