Uniphore

JANUARY 21, 2022

Healthcare consumers are overwhelmed and frustrated. However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. With conversational artificial intelligence (AI) and automation. Conversational AI and automation can solve many self-service woes. Download the Article.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

GetFeedback

DECEMBER 26, 2018

Today’s consumers share their opinions and experiences widely, and their peers trust them when it comes time to buy or pass. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

InMoment XI

NOVEMBER 25, 2021

I’ve come across many interesting case studies that show how predictive models can be really powerful when trying to sell products or services to your consumers. Check out this eBook, “How to Improve Customer Retention & Generate Revenue with Your CX Program”.

eBook 370

eBook Case Study Exercises Customer Retention 370

InMoment XI

MAY 11, 2017

Editor’s note: This is a chapter from the ebook Unlocking the Value of CX. You can download the entire ebook here. In today’s day and age, where companies and consumers impact the messaging of products and services (P&S), creating emotional connections is taking on more prominence.

eBook 150

eBook Study Consumers Connections 150

InMoment XI

MAY 11, 2017

Editor’s note: This is a chapter from the ebook Unlocking the Value of CX. You can download the entire ebook here. In today’s day and age, where companies and consumers impact the messaging of products and services (P&S), creating emotional connections is taking on more prominence.

eBook 150

eBook Study Consumers Connections 150

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Trends 52

Trends Marketing eBook Consumers 52

Comm100

MAY 19, 2020

To help you get a better understanding of how much customers appreciate access to live chat, consider the eDigital Customer Service Benchmark survey of 2000 consumers that found that live chat had the highest customer satisfaction levels at 73%, as compared to 61% for email support and only 44% for traditional phone support. Download Now.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

TechSee

JULY 18, 2019

Today’s consumers want their lives to be as easy as possible. In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty. Customer effort matters. The post How to provide an effortless customer experience appeared first on TechSee.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Centercode

JANUARY 15, 2021

The people who consume tech have also changed significantly. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. Yesterday’s Tech Buyers: Enthusiasts.

Consumers 95

Consumers Wireless Technology eBook 95

Comm100

JANUARY 5, 2022

The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The chatbox should also be inviting enough to compel the consumer to engage. Read this guide to do this for live chat.

Government 243

Government CRM eBook Software 243

GetFeedback

AUGUST 14, 2019

This is because, as a consumer, you’ve experienced buying a car, or ordering a latte, or making an appointment with your doctor a number of times. For example, content and education-based businesses are using CSATs to understand the value of an ebook or a blog post by administering a survey after a user has consumed information.

Customer Satisfaction 268

Customer Satisfaction Survey eBook Industry 268

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Mobile consumers prefer shopping for beauty and grocery products. Textual examples of customer reviews that illustrate their pain points.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

BlueOcean

JULY 9, 2024

The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. Over four years after the pandemic warded off shoppers from wandering the aisles of their go-to stores, 81% of consumers continue to crave the convenience of home deliveries.

Loyalty 177

Loyalty Brands Ecommerce Average Handle Time 177

InMoment XI

OCTOBER 3, 2024

79% of consumers say that loyalty programs caused them to purchase from an organization more frequently. Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

ijgolding

AUGUST 13, 2014

During the same period, sales of ‘ebooks’ rose 134%. For bookstores to still have a place in the lives of consumers, they need to offer an experience – a compelling customer experience that goes beyond just offering a book to read. The number of printed books sold in the UK last year dropped almost 10%.

Customer Centricity 215

Customer Centricity Retail eBook Industry 215

Uniphore

JUNE 10, 2021

By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. Download eBook. However, as businesses—and consumers—adapted, outlooks improved. Half of these cited struggling with legacy software as a major pain point. 25% Lack of self-service options.

Call Center 246

Call Center Self Service Contact Center eBook 246

Interactions

NOVEMBER 11, 2024

We discussed the complexities of CX in the retail industry and explored how brands can keep pace with ever-changing consumer expectations in a tech-driven market. Consumers today are driven by efficiency, convenience, and accuracy when they interact with brands. The Modern CX Landscape For retail, the stakes are incredibly high.

Retail 62

Retail Competitive Advantage eBook Contact Center 62

C3Centricity

MARCH 18, 2020

I don’t mean just their demographics, but what, where and how they use or consume your brand and the category in which you are competing. It means understanding the what, where and how they use or consume your brand and the category in which you are competing. Borders bookstores who didn’t get into eBooks.

Marketing 240

Marketing Advertising Brands Consumers 240

C3Centricity

DECEMBER 31, 2018

We all know how extremely demanding consumers have become. Once completed you will receive an email with a link to download the ebook “Secrets to Brand Building” for free – it’s normally US$ 4.95! Perhaps one of them is the reason that you are still struggling to develop valid and actionable insights?

Brands 293

Brands Strategy Customer Journeys Infographics 293

Feedbackly

AUGUST 4, 2021

Today, a whopping 46% of consumers say that customer experience is the main driver of. We know CX matters when it comes to sales.

eBook 98

eBook NPS Sales Consumers 98

Comm100

OCTOBER 25, 2021

If you want a more in-depth look into this topic with top tips and tools you can use to achieve improved student experiences and engagement, take a look at our new eBook –. Get ebook now. Free eBook. 57% of consumers even expected the same response time at night and on weekends as during standard business hours.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

Comm100

DECEMBER 16, 2019

This whitepaper on how to make your agents’ lives easier with a built-in intelligent assistant was wildly consumed. eBook: Chatbot Success: How to save time, money, & effort in customer interactions. It’s no wonder why this eBook from 2018 remained one of Comm100’s most popular pieces this year. The answer to your calls!

eBook 130

eBook Chatbots Infographics ROI 130

BlueOcean

FEBRUARY 7, 2019

Today’s consumers and their shifting expectations have turned that perspective on its head. Consider that today’s consumers are loyal to the brands that personalize the experience, are instantly responsive to their needs, and are authentic in the way they deliver service. But where do we start? One Metric to Rule Them All.

Metrics 219

Metrics Customer Care Measurement Contact Center 219

Alida

APRIL 7, 2016

Scott Miller, CEO of Vision Critical and author of the ebook No Spam Surveys: Why Ad-Hoc Surveys Don’t Work , agrees. As for consumers like Reed who have grown tired of surveys? “If my toothpaste company knew when I finished brushing, they would send me a freaking survey.”.

Software 169

Software Survey Company eBook 169

Optimove

DECEMBER 4, 2024

Support diverse payment options, from credit cards to PayPal and digital wallets, to meet consumer preferences. eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails. Offer Payment Flexibility Nearly half of U.S.

Abandon Rate 52

Abandon Rate eBook Retail e-support 52

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. A trusted source of unbiased product testing , their mission is to make it easier for consumers to make well-informed buying decisions. How do customers see the product?

Report 81

Report Consumers How To eBook 81

Uniphore

JUNE 16, 2021

Agents are forced to consume extensive repositories of knowledge in extremely short periods of time and try their best to retain relevant insights for just the right customer interaction. For more information about agile learning and the power of Agent Assist, check out our eBook and get in touch today! *HFS Research 2020.

Contact Center 204

Contact Center Training Call Center How To 204

Alida

MARCH 10, 2016

The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more. The balance of power has shifted from companies to their customers.

Sales 172

Sales eBook Study Social Media 172

NICE inContact

OCTOBER 2, 2019

Both self-service and agent-assisted channels are being improved in the upcoming year, reflecting ongoing consumer demand for many options. We’ve packaged the survey results and analysis into an eBook that is full of insights and thought provoking information. Interested in learning more? Download your free copy today.

Self Service 150

Self Service Omni-Channel Contact Center eBook 150

Beyond Philosophy

DECEMBER 20, 2017

Consumer confidence is a funny thing. A recent JLL Retail survey revealed that consumer confidence is high, making the outlook for the holiday season holly jolly. Now, to be fair, Consumer Confidence is the aggregate for 5,000 U.S. Now, to be fair, Consumer Confidence is the aggregate for 5,000 U.S. 30% of U.S.

Retail 153

Retail eBook Consumers Video 153

Optimove

MARCH 18, 2024

But if consumers perceive a brand as not sufficiently investing in their wellbeing, the brand risks losing their loyalty and business. The post Download the eBook: Can Tech Help Battle Problematic Gambling? Loyalty can be a result of personalization, offers, level of service and more. For more insights, request a demo.

eBook 52

eBook Loyalty Tips Measurement 52

Comm100

OCTOBER 25, 2021

If you want to learn more about this topic and understand how you can engage with international students today, take a look at our new eBook –. Get ebook now. Free eBook. We’ve put together an eBook about engaging today’s international students, and the solutions available. Begin your digital transformation journey today!

Engagement 130

Engagement Tips eBook Chatbots 130

Talkdesk

JANUARY 6, 2021

One of the first steps to ensure care continuity in the future, as well as consistently great CX for the post-pandemic healthcare consumer, is to move to the cloud. I think we were always wondering what the big disruption would be that got us to join the consumer revolution, and I think this is it.”. Change is constant.

Healthcare 71

Healthcare Consumers Contact Center Hospitality 71